Front Office Manager Hotel Jobs

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Front Desk Manager

The Grand Williston Hotel Williston, ND

Williston, ND

Today

$50k+/yr Full time Administrative Support Customer Service Front Desk

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Job Description

As the Front Desk Manager at The Grand Williston Hotel, you will lead day-to-day front office operations to help every guest experience move smoothly from arrival to departure. This onsite role in Williston, ND focuses on service leadership, accurate systems management, and coordination across hotel teams to keep operations running reliably.

You will oversee front desk activities, manage guest communications, and support staff through training on hospitality protocols, customer service standards, and emergency procedures. The position also includes night audit responsibilities and maintaining clear records to support accountability and continuous improvement.

Key Responsibilities

Oversee front desk operations, including guest check-in/check-out, reservations, and guest inquiries.
Manage multi-line phone systems and ensure prompt, courteous communication with guests and clients.
Lead and train front desk staff on hospitality management protocols, customer service excellence, and hotel emergency procedures.
Use property management systems, including OPERA, to update reservations, room assignments, and guest profiles efficiently.
Handle guest complaints and resolve customer service issues using practical problem-solving to support satisfaction.
Coordinate with housekeeping, maintenance, and security teams to maintain smooth daily operations.
Conduct night audits and ensure all financial transactions are accurately processed and documented.
Maintain detailed records of guest interactions, incidents, and operational reports for accountability and continuous improvement.

Requirements

Proven experience in hospitality management or hotel front desk operations.
Familiarity with hotel management software such as OPERA Cloud or similar PMS platforms.
Strong customer service background, including excellent phone etiquette and client communication skills.
Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
Knowledge of hotel emergency procedures, guest relations strategies, and resort experience is preferred.
Experience handling night audits, multi-line phone systems, and resort or large property environments will be advantageous.
Demonstrated ability to lead a team in a fast-paced hospitality setting while maintaining high service standards.

Technologies

OPERA
OPERA Cloud
PMS
Multi-line phone systems

Pay

From $50,000.00 per year

Benefits

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Free parking
Health insurance
Health savings account
Life insurance
Paid jury duty
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

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