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Guest Services Agent

Baxter Hotel Group Inc San Diego, CA

San Diego, CA

Today

$20 - $21/hr Full time Customer Service Front Desk Guest Relations

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Job Description

Work onsite in San Diego, CA as a Guest Services Agent and help create smooth, welcoming stays for every guest. Baxter Hotel Group Inc supports team members with employer sponsored medical benefits, additional coverage through Colonial Life, Pay-on-Demand, and a 401K plan with employer match, along with paid vacation and sick time accruals, complimentary parking, and training and career growth opportunities. You will also receive employee hotel brand discounts while supporting daily front desk operations.

What you’ll do

Welcome guests with a warm, friendly demeanor and provide a helpful first impression.
Handle check-in and check-out processes efficiently and accurately.
Review billing instructions and verify guest credit to support compliance with hotel credit policy and secure processing of transactions.
Manage reservations, including cancellations and modifications, with attention to detail.
Respond to guest inquiries, complaints, and special requests promptly and professionally.
Share information about hotel amenities, services, and local attractions.
Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
Maintain accurate records of guest information, billing, and financial transactions.
Keep the Front Desk area organized and ensure required supplies are stocked.
Complete other duties assigned by hotel leadership.

What you bring

Hospitality background is preferred.
Excellent verbal communication and strong interpersonal abilities.
Ability to handle stressful situations with professionalism and tact.
Proficiency with hotel management software and the MS Office Suite.
Strong attention to detail and organizational skills.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods during shifts.
Frequent use of hands and fingers for computer work, phone operation, and document handling.
Clear communication in person and by phone.
Occasional bending, reaching, and stooping.
Ability to lift and carry up to 20–25 pounds (for example, office supplies and packages).
Visual ability to read screens, reports, and guest information.
Comfort working in a fast-paced environment with frequent interruptions.

Pay: USD 20–21 per hour. Onsite role in San Diego, CA.

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Events Server

Hotel Saint Vincent New Orleans, LA

New Orleans, LA

Today

Full time Banquet Server Customer Service Event Server

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Job Description

Events Server at Hotel Saint Vincent provides on-time, uniformed event service with a focus on food delivery, station readiness, guest interaction, and cleanliness.

Responsibilities

Arrive at the event space on time, in uniform, and ready to begin the shift
Follow all policies and procedures required under Responsible Vendor licensing
Serve the food predetermined by the client and listed on the BEO accurately and efficiently
Assist with room setup and breakdown for all function rooms per the BEO and/or diagram per the Banquet Captain’s instructions
Know menu items and ingredients as provided by the BEO, Chef, and/or Banquet Captain
Confirm the assigned food service area is equipped with the tools and products needed to serve guests
Greet guests pleasantly as they enter and during event attendance
Maintain thorough knowledge of food and beverage products and menu items listed on the BEO
Execute flawless food service using hotel food service standards
Maintain a clean work area throughout the event
Complete setup and teardown for stations, buffets, and non-alcoholic beverage stations
Collect, clean, and polish china, glassware, and silver needed for each bar
Assist the food service and/or bar team as directed by the Banquet Captain
Maintain complete knowledge of service requirements for assigned functions
Check storage areas for supplies, organization, and cleanliness
Report issues to the Captain for other departments (ex: housekeeping or engineering)
Follow Hotel Attendance policies related to time and attendance
Act as a team player and complete assigned tasks, including those outside standard job tasks
Never leave the event area unattended; communicate with the Event Captain before leaving the assigned area
Ensure accuracy when taking orders and communicating with the kitchen or bar per hotel policy
Perform side duties and complete full breakdown before checking out with the Captain and ending the shift
Ensure item replenishment as specified on banquet event orders and requested by the function contact
Uphold and ensure compliance with all company and departmental policies and procedures
Attend scheduled employee meetings and bring suggestions for improvement
Perform other duties as assigned

Requirements

High school diploma or GED; or 1 to 3 months related experience and/or training; or equivalent combination of education and experience
Must possess a Responsible Vendor’s Card for alcohol service
Knowledge of food and wine
Computer knowledge including Microsoft, Google, and Schedulefly
Ability to read and comprehend simple instructions, short correspondence, memos, and to write simple correspondence
Ability to present information in one-on-one and small group situations to customers, clients, and employees
Ability to add, subtract, multiply, and divide using units of American money
Ability to apply common sense understanding to carry out detailed but not complicated written or oral instructions
Willing and timely execution of other duties delegated by leadership

Technologies

Microsoft
Google
Schedulefly

Physical Demands

Lift up to 25 lbs and move standard banquet furniture without assistance; request assistance or use a cart when necessary
Stand for extended periods of time
Move around the property swiftly without assistance

Location: New Orleans, LA (onsite)

Education: High school diploma or GED

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Today

Assistant Manager

The Joseph Hotel - Nashville Nashville, TN

Nashville, TN

Today

Full time Manager Assistant Manager Customer Service

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Job Description

The Assistant Front Office Manager supports daily Front Office operations while leading the guest journey to deliver luxury experiences at The Joseph in Nashville. This role works closely with the Front Office Manager to maintain service standards, manage guest relations, and ensure effective coordination across departments in a fast-paced environment.

Key Responsibilities

Support the Front Office Manager in maintaining seamless daily operations and consistent luxury service standards.
Assist with front desk operations, including guest check-ins and check-outs, room assignments, and responses to guest inquiries during high-volume periods.
Monitor and manage guest communication through Marriott GXP, including messages, requests, and service recovery cases.
Ensure guest messaging is professional, personalized, accurate, and completed within established response expectations.
Coordinate guest requests with Housekeeping and other operational departments, ensuring follow-through and appropriate confirmation.
Support room readiness by confirming that assigned accommodations align with documented guest preferences and special requirements.
Assist with operational planning for VIP arrivals, group business, and other high-demand periods.
Communicate service priorities, special requests, and unresolved concerns to the Front Office team and relevant department leaders.
When assigned, support Manager on Duty responsibilities by responding to guest concerns and operational situations.
Follow hotel safety, security, and emergency procedures, coordinating with Security and hotel leadership as needed.
Take ownership of guest concerns and complete service recovery follow-up promptly, professionally, and with genuine empathy.
Contact guests personally after service concerns to verify satisfaction, confirm resolution, and rebuild confidence in the experience.
Maintain accurate documentation in Marriott GXP for guest concerns, recovery actions, approved compensation, and follow-up commitments.
Monitor open guest cases, request aging, and outstanding service recovery items to support timely resolution.
Coordinate with operational departments to ensure approved guest accommodations, amenities, service recovery credits, or Marriott Bonvoy points are completed.
Investigate guest billing concerns and help explain approved corrections, credits, and adjustments.
Escalate significant guest concerns and compensation requests that exceed established authority limits to the appropriate Front Office leader or Manager on Duty.
Ensure unresolved guest matters are communicated during shift transitions with clear ownership and follow-up expectations.
Identify recurring guest concerns and recommend proactive service improvements to help prevent repeat issues.

Requirements

Proven leadership experience in hotel front desk or hospitality operations
Experience in a lifestyle, boutique, or luxury environment, preferred
Strong working knowledge of hotel management systems and guest service platforms
Solid understanding of night audit procedures and multi-line phone systems
Exceptional customer service skills with a polished, approachable presence
Outstanding communication skills and professional phone etiquette
Multilingual or bilingual abilities are highly desirable

Technology

Marriott GXP

Benefits

Accommodating PTO/PTO exchange
Medical, dental, and vision benefits
Maternity and paternity leave
Pet insurance
Company-matched dependent care and 401k
Student loan repayment program
Wide range of additional ancillary benefits

Location

Nashville, TN (onsite) at The Joseph Hotel - Nashville.

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Today

Front Office Manager

The Joseph Hotel - Nashville Nashville, TN

Nashville, TN

Today

Full time Customer Service Front Desk Front Desk Manager

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Job Description

At The Joseph Hotel - Nashville, you will lead front desk operations with a focus on seamless guest arrival and departure experiences. This onsite role supports a workplace culture built on warmth, professionalism, and precision, with a team that collaborates closely across departments to keep service running smoothly.

What you’ll do

Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries
Resolve guest concerns promptly and professionally, with genuine care
Recruit, onboard, train, and cross-train front office team members
Supervise and mentor front desk and bell staff to foster accountability and service excellence
Maintain scheduling to ensure proper coverage and operational efficiency
Ensure the front desk and lobby areas remain consistently clean, organized, and welcoming
Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments for seamless guest service
Respond thoughtfully to guest surveys and feedback, identifying opportunities for improvement
Maintain accurate records, reports, and front office inventory controls
Arrange guest transportation and special requests as needed
Monitor front office revenues to ensure alignment with budgeted goals
Maintain open and effective interdepartmental communication

What you bring

Proven leadership experience in hotel front desk or hospitality operations
Experience in a lifestyle, boutique, or luxury environment (preferred)
Strong working knowledge of hotel management systems and guest service platforms
Solid understanding of night audit procedures and multi-line phone systems
Exceptional customer service skills with a polished, approachable presence
Outstanding communication skills and professional phone etiquette
Multilingual or bilingual abilities are highly desirable

Benefits

Accommodating PTO/PTO exchange
Medical, dental, and vision benefits
Maternity/paternity leave
Pet insurance
Company-matched dependent care and 401k
Student loan repayment program
A wide range of additional ancillary benefits

Location: Nashville, TN (onsite)

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Today

Houseperson

Hotel Burbank Burbank, CA

Burbank, CA

Today

Up to $22/hr Full time Hospitality Hotel Hotel Housekeeper

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Job Description

The Houseperson at Hotel Burbank supports Room Attendants by assisting with heavy lifting and maintaining clean, fully stocked guest and public areas. This role helps ensure complete guest satisfaction through prompt service, careful housekeeping support, and consistent attention to safety standards.

Key Responsibilities

Follow OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures
Assist Room Attendants with heavy items such as mattresses and linens, including stripping linens from mattresses
Remove dirty linens from assigned Room Attendants’ carts and closets and transport them to the laundry area throughout the day
Deliver fresh linens and other cart supplies to Room Attendants throughout the day
Maintain cleanliness and organization of floor closets and vending areas by removing trash, wiping shelves and counters, sweeping and waxing floors, and removing non-floor closet items for proper storage
Handle housekeeping-related guest requests in a timely and efficient manner, including delivery of supplies such as linens and cots
Clean public areas for assigned floors, including public restrooms, fixtures, vending areas, storage areas, and other public spaces
Report needed repairs or unsafe conditions to a supervisor
Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction
Monitor and control supplies and amenities to minimize waste within housekeeping areas
Support teamwork and quality service through daily communication and coordination with other departments
May collect newspapers and other items for recycling
May assist with deep cleaning projects and/or meeting setup and takedown needs as required
Perform other duties as assigned

Required Qualifications

Basic written and verbal communication skills
May be required to work nights, weekends, and/or holidays

Preferred Qualifications

High School Diploma
Some housekeeping experience in a hotel environment
Bilingual (English/Spanish)

Physical Requirements

Frequently handle objects and equipment to maintain the facility
Frequently work in areas with high temperatures around heavy equipment
Ability to carry, push, move, and lift large, bulky, and/or heavy objects up to 50 pounds, and pulling items up to 100 pounds
Ability to perform tasks that may involve prolonged standing, walking, repetitive bending, and other physical activities

Location and Pay

Hotel Burbank | Burbank, CA | Onsite role. Pay is USD 22 per hour.

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Professional Pastry Cook (Level II or III)

Hotel Wailea, Relais & Chateaux Kīhei, HI

Kīhei, HI

Today

$26 - $29/hr Full time Chef Food and Beverage Foodservice

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Job Description

Join a Pastry Cook II or Pastry Cook III team at Hotel Wailea (Relais & Chateaux) in Kīhei, Maui, focused on plated desserts, from-scratch production, and consistent quality.

Responsibilities

Execute daily preparation of plated desserts, pastries, and baked goods based on established recipes and standards.
Support production of house-made breads, ice creams, sorbets, and confections.
Maintain cleanliness and organization of the pastry station, including related equipment.
Set up and stock the pastry station with required supplies and mise en place for service.
Ensure pastries are visually presented and consistent in portioning, flavor, and quality.
Assist with menu changes and seasonal dessert development under the direction of the Pastry Chef or Executive Chef.
Follow all food safety, sanitation, and hygiene requirements in compliance with local regulations.
Help pastry team members during high-volume service and special events.
Work directly with Sous Chefs, Pastry Chef, and Executive Chef to support smooth service.
Receive feedback on techniques and work habits to maintain consistent excellence.
Set up, break down, and clean personal stations and work areas.

Requirements

Ability to arrive on time and work scheduled shifts reliably.
Strong attention to detail and a commitment to delivering high-quality work while keeping a clean station.
Excellent time management skills with the ability to prioritize tasks effectively.
Physical stamina for repetitive tasks, including bending, lifting, and standing for extended periods.
Flexibility to work mornings, weekends, and holidays as needed.
Willingness to learn and apply feedback.
Hands-on experience with from-scratch pastry production, including laminated doughs, custards, and baked items.
Pastry fundamentals knowledge (doughs, custards, mousses, tempering chocolate) is a plus but not required.

Experience

Minimum 2 years of experience in a Pastry Cook II-III or equivalent role in a fine dining or upscale restaurant.
Proven experience working in a fast-paced kitchen environment is ideal.
Experience executing plated desserts in a high-end or high-volume setting is ideal.
Knowledge of fine dining kitchens is suggested but not required.

Benefits

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Paid sick time
Paid time off
Paid training
Vision insurance

Location: Kīhei, HI (onsite)
Employment: Full-time
Pay: USD 26 - 29 per hour

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Houseperson

Hotel Equities Group, LLC Orlando, FL

Orlando, FL

Today

$15+/hr Full time Customer Service Hospitality Hotel

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Job Description

Join a team-driven, values-based culture with a hospitality group that supports your growth and rewards your hard work. This onsite role in Orlando, FL helps maintain a clean, comfortable, and welcoming experience for every guest, while offering a strong benefits package and career development opportunities.

What You’ll Do

The Houseperson maintains guest rooms and public areas according to hotel and brand standards. You’ll support a positive guest experience through attention to detail, efficiency, cleanliness, and responsive service.

Clean and maintain guest rooms, bathrooms, public areas, and other assigned spaces per hotel standards.
Make beds, change linens, replenish supplies, dust, vacuum, sweep, mop, and sanitize surfaces.
Inspect assigned areas for cleanliness, damage, or maintenance concerns and report issues promptly.
Respond courteously to guest requests and special housekeeping needs.
Handle guest belongings and hotel property responsibly following company procedures.
Keep housekeeping carts, supplies, and work areas organized.
Follow proper chemical handling, sanitation, safety, and infection-control procedures.
Assist with deep cleaning and special projects as assigned.
Communicate room status and maintenance needs to appropriate hotel departments.
Support team productivity, quality, and guest satisfaction goals.
Perform other duties as assigned.

Qualifications

Previous housekeeping or hotel experience preferred but not required.
Ability to follow written and verbal instructions and hotel cleanliness standards.
Strong attention to detail and time-management skills.
Ability to work independently and as part of a team.
Professional, courteous guest-service skills.
Ability to work flexible hours, including weekends and holidays, as needed.