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Concierge

Trump International Hotel & Towers New York, NY

New York, NY

Today

$31 - $42/hr Full time Concierge Customer Service Front Desk

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Job Description

Join the team as a Concierge in New York, delivering guest-focused service, local expertise, and coordination between visitors and hotel departments.

Responsibilities

Greet guests warmly and professionally
Share hotel and city information with guests and visitors
Assess guest needs and support recommendations and arrangements, including reservations and transportation
Serve as a liaison between guests, internal hotel departments, and external agencies

Requirements

Minimum 1 year of Concierge experience at a luxury hotel
Les Clefs d'Or membership preferred
Strong knowledge of New York City restaurants, bars, nightclubs, theatres, Broadway shows, and attractions
Ability to research and investigate unfamiliar resources requested by guests
Ability to work a 100% flexible schedule, including weekends, am or pm shifts, and holidays
Proficiency with OPERA and Alice
Strong sense of urgency, flexibility, organizational skills, and ability to multi-task
Excellent written and verbal English communication skills
Multilingual capability
College degree or equivalent experience; hospitality degree is a plus

Compensation

$31.73 - $42.31 per hour (USD)

Location & Schedule

New York, NY (onsite)
Flexible scheduling including weekends, am or pm shifts, and holidays

Technologies

OPERA
Alice

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Today

Cook

PM Hotel Group Nashville, TN

Nashville, TN

Today

Full time Cook Food and Beverage Food Preparation

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Job Description

Maintain consistent, guest-ready kitchen standards in a fast-paced hotel environment.

Prepare food in line with recipe cards
Complete prep ahead of service, starting items prepared earlier while avoiding over-preparation beyond estimated needs
Store unused items correctly, returning all food not used on the next shift to designated storage areas
Operate and maintain kitchen equipment by properly using cooking tools and supplies
Clean as you go, ensuring cooking and kitchen equipment are cleaned properly after use
Support menu presentation by preparing and presenting items created by the Executive Chef

Requirements

Education: High school diploma or equivalent
Experience: At least 1 year as a prep line/cook
Performance under pressure: Capable of thinking quickly and keeping pace in high-pressure situations
Schedule flexibility: Able to accommodate varying schedules, including nights, weekends, and holidays
Physical ability: Able to carry/lift up to 50 pounds, walk, bend/twist, climb stairs, and work on slippery floors

Benefits

Excellent pay
Hotel discounts
F&B discounts
Growth opportunity with a growing hotel company

Location: Nashville, TN (onsite)

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Today

Star Service Supervisor

Universal Helios Grand Hotel Orlando, FL

Orlando, FL

Today

Full time Customer Service Front Desk Operations Hospitality

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Job Description

Universal Helios Grand Hotel is hiring a Star Service Supervisor onsite in Orlando, FL to lead Star Service Delivery and coordinate hospitality and in-room dining related workflows. The role supports consistent execution of setup, service, breakdown, VIP attention, and guest requests while performing opening and closing duties and coaching team members.

Key Responsibilities

Perform departmental opening and closing duties in accordance with hotel standards
Monitor and supervise department staff, including coordinating daily execution of service needs
Schedule Star Service Delivery staff based on established guidelines and forecasted business needs
Obtain Hospitality function sheets and coordinate related activities to support timely completion of required duties
Oversee all aspects of Hospitality Suite setup, service, and breakdown
Oversee amenity preparation and delivery, including monitoring in-house VIPs to support satisfaction
Supervise completion of required setup and preparation at the start of each shift, and clean up, including restocking at shift end
Inspect all equipment prior to, during, and at the end of shift, and report needed repairs to a supervisor
Inventory supplies at the beginning of shift and obtain supplies needed to support the forecasted level of business
Coordinate preparation of coffee as required throughout the shift
Reset trays and carts as required during the shift
Check all Room Service Orders for accuracy and completeness before departing the kitchen
Oversee and expedite Star Service requests to guests in a timely manner
Monitor delivery, setup, and service of Housekeeping-related requests and Room Service orders in guest rooms
Ensure proper charge authorization or payment is obtained for delivered orders
Monitor completion of departmental paperwork to ensure accuracy
Coordinate pickup of soiled Room Service trays and carts from guestrooms and corridors
Ensure cleanliness of the Room Service area and equipment; assign and verify completion of closing duties at the end of shift
Oversee restocking activities for guestroom refreshment pantries, including maintaining inventory levels
Coordinate maintenance of guestroom refreshment pantries and restocking equipment
Coordinate pickup, processing, and delivery of guest laundry valet orders
Perform administrative functions for the department in accordance with hotel standards
Maintain special service and amenity request files and coordinate delivery of requested items
Oversee and assist in setup and delivery of service in Hospitality Suites
Attend meetings as required to communicate with personnel and stay current on hotel information and activities
Coach, counsel, train, and retrain employees as needed to maintain superior service levels
Perform other duties as assigned

General Expectations

Promote and apply teamwork skills at all times
Notify the appropriate individual promptly and fully of problems and/or unusual matters of significance
Maintain a polite, friendly, and helpful approach to guests, management, and fellow employees
Execute emergency procedures in accordance with hotel standards
Comply with required safety regulations and procedures
Attend appropriate hotel meetings and training sessions
Maintain cleanliness and excellent condition of equipment and the work area
Comply with hotel standards, policies, and rules
Recycle whenever possible
Remain current with hotel information and changes
Comply with hotel uniform and grooming standards

Requirements

Minimum of one year of experience in hospitality or a relevant industry
Previous supervisory experience is preferred, including training, coaching, or supporting team performance
Previous in-room dining experience is preferred
Proficiency in using POS software and the Microsoft Office Suite
Certification as a Food Service Manager or other required certification based on State, County, or Local regulations, or the ability to obtain it
Ability to obtain TIPS certification
Effective communication in English, both verbally and in writing, with team members, leaders, and guests
Ability to work a varied schedule, including days, nights, weekends, and holidays, as scheduled
Ability to alternate between desk work and on-floor activity, including standing, walking, and lifting 35 to 50 pounds

Technologies

POS software
Microsoft Office Suite

Benefits

One free meal per shift
Free theme park access
Excellent benefits and perks

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Today

Assistant Manager Food & Beverage

1 Hotel Kauai, L.L.C. Princeville, HI

Princeville, HI

Today

$75k - $80k/yr Full time Manager Assistant Manager Customer Service

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Job Description

Lead a hospitality team in Princeville, HI and help shape an exceptional 24-hour Food & Beverage experience for every guest. At 1 Hotel Kauai, L.L.C., this Assistant Manager role supports the Food & Beverage teams through strong leadership, team engagement, and a focus on financial performance, with hands-on involvement alongside your coworkers.

This position is onsite in Princeville, HI and offers USD 75,000 - 80,000 per year. You will be part of a growing organization where standards, service execution, and team development go hand in hand.

What you’ll do

Champion the Food & Beverage values and support delivery of an exquisite guest experience.
Motivate the team, elevate service standards, and foster an environment focused on learning and growth.
Anticipate obstacles and implement quick, effective solutions.
Work alongside your team to achieve daily outcomes and keep operations running smoothly.
Lead and manage guest and team member engagement across the operation.
Support financial performance for Food & Beverage operations.
Meet the demands of a 24-hour operation.

What you bring

Passion for food & beverage.
Minimum 3 years of similar work experience.
Advanced knowledge of food & beverage operations.
Strong leadership capabilities.
Proven results in guest and team member engagement and financial performance.
Excellent communication skills, both verbal and written.
Flexibility and willingness to meet the requirements of a 24-hour operation.
A post-secondary diploma or degree is a plus.

This is a hands-on leadership opportunity for someone who can balance people, standards, and performance while supporting a team in a fast-paced, always-on Food & Beverage environment.

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Today

Hotel Front Desk

Trumbull & Porter Boutique Hotel Lincoln Park, MI

Lincoln Park, MI

Today

$16+/hr Full time Customer Service Front Desk Guest Relations

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Job Description

Join the front desk team at Trumbull & Porter Boutique Hotel in Lincoln Park, MI (onsite) and help deliver a guest-first experience in downtown Detroit.

Responsibilities

Provide kind, welcoming service for every guest, every time
Support check-in and check-out with a genuine, relaxed approach
Maintain professional interactions while standing at the desk; sit to work or relax when it is slow
Demonstrate a real enjoyment of seeing guests smile after being treated well
Anticipate guest needs and add personal touches and thoughtful surprises
Manage VIP and high-profile guests and provide exclusive services
Keep the quality of the guest experience consistent at all times
Stay current on hotel services, local attractions, and amenities to assist guests
Coordinate with housekeeping, maintenance, restaurant, coffee shop, and other departments to support guest needs
Look for ways to help teammates get through their shift
Ensure special requests (room preferences, additional amenities) are communicated and fulfilled
Coordinate early/late check-ins and check-outs as needed
Handle emergency situations calmly and efficiently (guest safety concerns, overbookings, system failures)
Ensure proper safety and security measures for guests and staff
Arrive reliably and follow the strict attendance policy (reliable transportation required)
If a person appears to be selling something, follow the instruction to act as though the GM is not present

Requirements

No hotel experience required; public-facing experience is preferred
Reliable transportation to adhere to the attendance policy
Not to be someone’s 4th job in less than a year
Demonstrate kindness toward service staff (example: being nice to the server at a restaurant)

Work Environment

Professional work environment inside of a hotel
Dress code: Trumbull and Porter T-Shirt/hoodie and jeans/pants (art boutique hotel setting)
Onsite role in Lincoln Park, MI

Schedule Options

Full time or two part time options
Shift examples: 3p-11p (more guest experience focused) and 7a-3p (quicker desk interactions)

Pay

$16.00 per hour

Benefits

Flexible schedule
Free parking

Application Questions

Do you have reliable transportation to work at our hotel in Downtown Detroit?
Are there any times or days you will not be available on a weekly schedule?

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Today

Guest Services Agent

Hotel Abri San Francisco, CA

San Francisco, CA

Today

$20 - $25/hr Full time Accounting Administrative Support Customer Service

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Job Description

The Guest Services Agent at Hotel Abri in San Francisco, CA (onsite) supports accurate daily financial operations while also assisting with guest communication and service. The role focuses on verifying transaction data, reconciling front desk and Food and Beverage cashier activity, and producing reports for internal stakeholders.

Key Responsibilities

Verify the accuracy of figures, calculations, and postings related to daily business transactions recorded by other staff through analyses of accounting records.
Compute percentages and totals, compare results to recorded entries, and inspect books of original entry to confirm accepted accounting procedures were followed.
Correct errors and list discrepancies for adjustment based on review of accounting data.
Analyze collected data for evidence of deficiencies in controls or lack of compliance with management policies and procedures.
Reconcile and complete all daily front desk and Food and Beverage cashier work.
Run final trial balance to post rooms and close the day, and prepare accounts receivable reports and other record-keeping reports as designated by the Controller.
Compile, review, and distribute various reports to appropriate members, including next day reports for the Front Office, Housekeeping, Sales, and Accounting offices as required.
Answer telephone within three rings using correct salutations and telephone etiquette.
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
Maintain complete knowledge of the property management system and manual procedures, and use hotel equipment correctly and only as intended.
Set up and organize the work station with designated supplies, forms, and reference materials, maintain cleanliness at all times, and report shortages to the supervisor.
Provide accurate guest responses by being familiar with hotel services, facilities, and packages, promotions, prices, and rates to support positive guest relations.
Possess working knowledge of PMS, POS, call accounting, and movie systems.
Transmit credit card vouchers electronically via modem to authorized vendors.

Required Qualifications

High school diploma or equivalent; college degree with an Accounting major preferred.
Ability to communicate in English with guests, visitors, vendors, and hotel staff.
Ability to provide legible communication.
Ability to compute mathematical calculations.
Certification of previous training in computers.
Experience with computers, calculators, or word processors.
Ability to input and access information into the property management and sales systems.
Ability to perform job functions with minimal supervision.
Ability to remain stationary at the assigned post for extended periods of time.
Ability to work cohesively with other departments and co-workers as part of a team.

Technology and Systems

Property management system (PMS)
Point of sale (POS)
Call accounting
Movie systems
Computers, calculators, and word processors

Compensation and Location

Location: San Francisco, CA (onsite)

Pay Range: USD $20.00-$25.00 per hourly

Payrate: $21/hr

Benefits

Medical
Dental
Life insurance
401K
Paid time off
Discounted hotel stays

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Today

Executive Housekeeper

Hotel Indigo San Diego, CA

San Diego, CA

Today

$70k - $92k/yr Full time Manager Executive Housekeeping Hospitality

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Job Description

Hotel Indigo is seeking an Executive Housekeeper in San Diego, CA (onsite) to lead housekeeping and laundry operations with a focus on service quality, cleanliness standards, and memorable guest experiences.

Key Responsibilities

Direct daily housekeeping activities, planning and assigning work to ensure appropriate staffing levels at all times.
Coach and develop team members through feedback, supporting performance improvement and setting performance and development goals; recognize strong performance.
Educate and train the team in compliance with federal, state, and local laws, including safety regulations; ensure staff are properly trained and equipped with the tools and equipment required for their roles.
Assist with deep cleaning projects and/or support housekeeping staff during high-volume periods.
Maintain exceptional housekeeping and laundry service quality, ensuring guest rooms and spaces are kept clean and made special and memorable.
Schedule and complete routine inspections of guest rooms and public areas, confirming furnishings, equipment, linens, public restrooms, and the lobby are clean and in good repair to support guest satisfaction.
Handle special guest requests for guests, VIPs, repeat visitors, and club members.
Support guest satisfaction by assisting with questions and complaints.
Maintain a professional appearance by wearing your uniform with pride.
Maintain and order supplies and equipment while minimizing waste and supporting “green” initiatives (including container recycling and cleaning agents).
Reunite lost items with their owners and log all lost and found property.
Perform other duties as assigned, which may include serving as manager on duty.
Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
Manage inventory levels to control the cost per room for supplies and labor.

Requirements

High School Diploma (secondary education) or equivalent.
4 years of housekeeping/laundry experience, preferably in a hotel of similar size, including supervisory experience.
Some college preferred.
Must be fluent in the local language; other languages are preferred.

Salary & Location

Location: San Diego, CA (onsite)
Salary: USD 70,304 - 92,000 per year
Experience: 4 years (minimum)

Benefits

Paid time off
Medical/dental/vision insurance
401k
Bonus pay

Responsible Business Practices

Minimize waste while maintaining and ordering supplies and equipment, supporting “green” initiatives such as container recycling and cleaning agents.
Reunite items with owners and log lost and found property.
Perform other duties as assigned; may include serving as manager on duty.