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1d ago

TEMPORARY FRONT SUPERVISOR

Saratoga Casino Hotel Saratoga Springs, NY

Saratoga Springs, NY

1d ago

$24 - $25/hr Full time Administrative Support Front Desk Front Desk Coordinator

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Job Description

Temporary Front Supervisor support is available at Saratoga Casino Hotel in Saratoga Springs, NY (onsite). This role in Morton’s Front Supervisor will focus on delivering outstanding guest relations while supervising, training, and supporting team members through consistent, responsible service.

Role Overview

In this temporary position, you will oversee assigned front-of-house operations, coordinate staffing and daily records, and ensure quality and policy compliance. The role also includes documentation and reporting responsibilities, along with maintaining customer service standards and promoting positive, fair, and consistent treatment of Morton’s personnel.

Key Responsibilities

Schedule employees for assigned areas.
Recommend, document, and issue discipline.
Ensure accurate record keeping; prepare, review, and analyze reports.
Provide direct supervision and training for staff.
Assign personnel as needed.
Assist with implementing and conducting orientation, training, and evaluation programs for all personnel.
Maintain the highest level of customer service according to established quality standards.
Comply with set pars to help ensure acceptable inventory costs.
Implement merchandising techniques and help keep departmental labor costs at an acceptable level.
Adhere to Morton’s The Steakhouse, Landry’s, and Saratoga Casino Hotel policies, along with State and Federal policies, labor regulations, and liquor laws.
Relay guest compliments and complaints to the Front of House Manager and General Manager.
Establish and maintain positive, fair, and consistent treatment of all Morton’s personnel.
Monitor and prepare time cards and payroll records on a daily basis.
Maintain confidentiality regarding employee concerns and sensitive department information.
Perform other duties as assigned.
Promote outstanding customer relations.

Required Qualifications

ABC Certified / TIPS Certified / Serve Safe Manager Certification.
Associates Degree or coursework in a related field (preferred).
Three (3) years restaurant experience in a supervisory capacity required, or previous Morton’s FOH experience.
Excellent written and verbal communication skills.
Experience with P.O.S. Systems.
Proficiency with Microsoft Office Products.
Thorough working knowledge of front and back of the house policies and procedures.
Ability to work a flexible schedule based on business needs, including weekends and holidays.
Ability to lift and carry 30 lbs. repeatedly.
Ability to stand and walk for 6–8 hours.

Preferred Qualifications

Morton’s Captain experience preferred.

Technologies

P.O.S. Systems
Microsoft Office Products

Compensation

USD 24–25 per hour

Benefits

Sick Time
Free Employee Assistance Program
Robust Employee Recognition Program
$20.00 YMCA Memberships
Local and National Discount Programs through EAP & Tickets@Work
STASH Hotel Partner Program offering $69 per night hotel across North and South America
Unlimited growth potential
Delicious FREE Meals in Our Team Dining Facility

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1d ago

Bellman

Cadillac Hotel & Beach Club Miami Beach, FL

Miami Beach, FL

1d ago

Full time Bellperson Customer Service Guest Relations

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Job Description

Cadillac Hotel & Beach Club is seeking a Bellman to support an attentive, guest-first arrival experience in Miami Beach. In this onsite role, you will handle key guest services throughout the lobby and on the floor, helping visitors feel welcomed from the moment they arrive.

As a Bellperson, you will assist with luggage, deliver messages and packages, coordinate transportation when requested, and help keep the lobby environment neat and organized. You will also provide helpful guidance on hotel amenities, services, and local attractions.

Key Responsibilities

Greet guests with a warm and friendly demeanor upon arrival
Assist guests with their luggage, ensuring prompt and efficient service
Provide information about hotel amenities, services, and local attractions
Escort guests to their rooms and explain key features and facilities
Deliver messages, packages, and other items to guest rooms
Coordinate transportation arrangements for guests as requested
Maintain a neat and organized lobby area
Anticipate and fulfill guests’ needs to support a memorable stay

Requirements

At least one year of prior Guest Services or Bell experience preferred
Valid CDL license where applicable
Familiarity with the local area and attractions
Read, write, and speak English fluently
Ability to communicate effectively with the public and other employees

Benefits

Multiple tiers of medical coverage
Dental & vision coverage
24/7 Teledoc service
Free maintenance medications
Pet insurance
Hotel discounts
Tuition reimbursement
Paid time off (vacation, sick, bereavement, and holidays)
401K match

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1d ago

Dining & Activities - Reservations Agent

The Broadmoor Hotel Colorado Springs, CO

Colorado Springs, CO

1d ago

$17 - $19/hr Full time Administrative Support Customer Service Front Desk

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Job Description

The Dining & Activities Reservations Agent supports Broadmoor high-end guest and Member itineraries by coordinating luxury dining, spa, tennis, golf, transportation, and third-party experiences. The position is conducted onsite in Colorado Springs and includes structured training from Level I through Level III while maintaining Forbes Five-Star and AAA Five-Diamond standards.

Role Overview

In this position, you will manage reservations and itinerary details with a hospitality-first approach. You will confirm schedules, communicate with guests using luxury-aligned etiquette, and collaborate with multiple departments to ensure every aspect of a guest’s plan is accurate, complete, and privacy-compliant.

Key Responsibilities

Maintain in-depth knowledge of all Food & Beverage outlets, including hours, dress codes, menus, seating availability, dietary restrictions, special events, and private cabanas.
Process restaurant bookings, afternoon tea reservations, and in-room dining requests.
Schedule and confirm specialized resort activities such as golf, tennis, spa treatments, excursions, and third-party vendor experiences.
Cross-check master guest itineraries for accuracy and ensure all details align with the final schedule.
Respond promptly to phone calls, emails, and chat messages using luxury-aligned etiquette.
Confirm final schedules through the guest’s preferred communication channel, including email, text, or phone.
Coordinate with Front Office, F&B outlets, Spa, and Sales teams to relay special requests, VIP arrivals, and dietary needs.
Protect guest information through strict data privacy practices, including PCI compliance for financial transactions and HIPAA adherence for spa or wellness records.
Attend departmental meetings as scheduled.
Input guest itineraries while cross-checking reservations and details.
Ensure compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards of excellence, including Forbes Travel Guide and AAA Five-Diamond criteria.
Develop ongoing knowledge of The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Complete additional duties and responsibilities as required.

Required Skills and Qualifications

One year from college or technical school.
Previous experience in hospitality, call center, front office, or reservations is highly preferred; an equivalent combination of relevant education and professional background will be considered.
Excellent verbal and written communication skills with a polished, professional demeanor.
Strong sales-oriented mindset and exceptional attention to detail.
Ability to use Microsoft Office for documentation and email communication, and familiarity with property management or reservation software.
Motivated team player who collaborates seamlessly and maintains positive energy.
Excellent negotiation and conflict resolution skills, with the ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
Flexible schedule including weekends and holidays based on the calendar of events.
Reasonable accommodation will be provided for individuals with disabilities.

Training and Skill Levels

Skillset Level I: Dining Reservations
Skillset Level II: Dining, Tennis/Pickleball, Golf, Transportation, Third-Party Activities
Skillset Level III: Dining, Spa, Tennis/Pickleball, Golf, Transportation, Third-Party Activities

Technologies

Microsoft Office
Property management or reservation software

Compensation and Benefits

Pay: USD 17 to 19 per hour.

Comprehensive health and dental insurance
A 401(k)-retirement plan
Exclusive local discounts
Professional growth
Mentorship from top industry experts

Why Choose The Broadmoor

Join a long-running Five-Star, Five-Diamond resort with comprehensive benefits, professional growth, and mentorship from top industry experts.
Benefits package: comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts (see comprehensive list of benefits).
Career development: hands-on development and training to support seasonal positions or long-term career paths.

Application Notes

Your application will not be penalized for redacting or removing age-identifying information (such as age, date of birth, or dates of school attendance/graduation).
This posting is expected to close by the date listed at the top of the page and may close sooner if filled. If necessary, it will remain open until it is filled.

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1d ago

Night Auditor

Hotel Equities Group, LLC Fond du Lac, WI

Fond du Lac, WI

1d ago

$17+/hr Full time Auditing Customer Service Front Desk

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Job Description

The Night Auditor role at Hotel Equities Group, LLC is a front office position focused on delivering welcoming, efficient, and professional service during the full guest experience from arrival through departure. This role supports smooth daily operations by assisting guests with reservations, payments, requests, and service recovery.

Job Purpose

This Front Office position provides consistent guest service throughout arrival, stay, and departure. The role assists with guest requests, reservations, payments, information, and service recovery while helping ensure daily hotel operations run efficiently.

Key Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Accurately process arrivals, departures, reservations, payments, and guest requests.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and maintain effective communication during handoffs.
Perform other duties as assigned.

Requirements

High school diploma or equivalent is preferred.
Previous hotel, front desk, customer service, or related experience is preferred.
Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.
Ability to stand and walk for extended periods and move throughout the front office area.
Ability to sit, bend, reach, and lift as needed to complete job duties.
Occasionally lift and carry supplies or equipment up to 25 pounds.
Ability to use computers, phones, tablets, and standard office equipment for extended periods.

Technology & Systems

Property Management Systems (PMS)
Point-of-Sale (POS) systems
Microsoft Office Suite
Hotel guest-service and communication platforms

Benefits

Hourly rate of pay: $17.00
Team-Driven and Values-Based Culture
Medical, Dental & Vision Insurance
Paid Vacation, Sick Time (where required by state law) & Holidays
401(k) Retirement Plan
Employee Assistance Program
Career Growth Opportunities & Leadership Development Programs
Reduced Hotel Rates Throughout Our Portfolio
Employee Referral Program
Life Insurance
Flexible Spending Account (FSA)
Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Location

Fond du Lac, WI (onsite)

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1d ago

Front Desk Manager

AC Hotel Arlington National Landing Arlington, VA

Arlington, VA

1d ago

$60k - $63k/yr Full time Manager Customer Service Front Desk

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Job Description

The Front Desk Manager is responsible for leading day-to-day front office performance while ensuring service quality aligns with company operational standards. In addition to managing team execution and guest interactions, this role oversees front office operations when the Assistant General Manager is unavailable.

Front Office Leadership

Interview, select, train, schedule, coach, and support front desk associates to ensure performance meets established brand or hotel standards and aligns with HHM core values.
Oversee all front office operations in the absence of the Assistant General Manager.
Review correspondence from guests and incident logs, then direct staff based on the information obtained.
Review brand correspondence for updates to procedures and standards, and ensure these changes are communicated to the team.

Guest Service and Issue Resolution

Remain an active presence at the front desk, including checking in and checking out guests, preparing bills, and handling guest requests.
Resolve guest complaints and concerns by conducting thorough research and determining the most effective solutions.
Respond to brand Guest Alerts for resolution as needed.
Monitor guest satisfaction scores and work toward improving departmental and overall guest satisfaction.

Operations, Compliance, and Reporting

Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
Assist in the development, implementation, and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
Monitor occupancy of guest room space to support efficient use and help minimize overbooking.
Ensure front office supplies and merchandise for the gift shop and/or market are fully stocked, and that inventory is maintained.
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.

Guest-Facing Engagement

Participate in lobby ambassador and other activities that support individual-level guest interaction, contributing to relationships and a repeat-stay culture.

Additional Responsibilities

Assist in hotel food and beverage when needed, where applicable.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Qualifications

Associate’s or Bachelor’s degree preferred.
1 to 3 years of hospitality-related experience, including front desk operations experience.

Career Development

Front Office Manager – Rooms Division Manager – Assistant General Manager

Work Environment and Schedule

Schedule varies and may include holidays, weekends, and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

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1d ago

Banquet Captain

Hotel Indigo Pittsburgh University-Oakland Pittsburgh, PA

Pittsburgh, PA

1d ago

Full time Banquet Banquet Captain Food and Beverage

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Job Description

Join Hotel Indigo Pittsburgh University-Oakland in Pittsburgh, PA (onsite) as a Banquet Captain. This role supports an energetic team delivering guest service standards during assigned banquet functions. You will help set the stage for memorable events, coordinate with banquet colleagues, and provide clear communication when management is not on the floor.

What you’ll do

Review Banquet Staff’s Event Orders to confirm all details are accurate before service begins.
Set up banquet rooms as directed by management and verify the room setup matches the Banquet Event Order.
Serve food and/or beverages in the expected order and according to supervisor direction to maintain consistency across the event.
Replenish beverages and food items as needed and check with guests to support satisfaction throughout the function.
Act as the point of contact for group representatives when management is not present.
Share Banquet Event Order changes with the catering or convention services office and notify affected departments.
Coordinate with banquet teammates on setups, changes, and time schedules for all functions.
At the end of each event, inspect banquet areas to ensure equipment is returned properly and all areas are clean.
Follow state, federal, and corporate requirements for serving alcoholic beverages, including supporting proper liquor controls.
Maintain safe work habits, wear required protective safety equipment, and follow MSDS and OSHA standards.
Complete additional tasks as requested by management.

What you bring

High School diploma or equivalent (preferred)
Previous banquet experience required

Schedule, physical requirements, and context

Your schedule varies and includes working on holidays and weekends. The role involves standing for extended periods, walking, pushing, lifting up to 35 pounds, and movements including bending and reaching, stooping, kneeling, or crouching.

Benefits and support

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Growth path

Assistant Banquet Manager
Assistant Restaurant Manager
Banquet Manager

What we believe: People Are Our Capability – Hearts That Serve & Only Excellence – Stay Nimble – Own It

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1d ago

Night Auditor

Sandman Hotel Group Irving, TX

Irving, TX

1d ago

Full time Accounting Auditing Front Desk

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Job Description

Sandman Hotel Group is seeking a Night Auditor to support overnight operations at our onsite property in Irving, TX 75038. In this role, you will complete nightly audits, balance departmental accounts, and assist the front desk team while ensuring smooth guest registration, accurate postings, and secure handling of cash and keys.

What you’ll do

Maintain an inventory of vacancies, reservations, and room assignments
Register arriving guests, assign rooms, and manage night shift front desk tasks
Answer enquiries about hotel services in person, by telephone, and by letter
Provide information about community services and respond to guest complaints
Compile and verify daily record sheets, guest accounts, receipts, and vouchers using computerized and manual systems
Post all daily room and outstanding charges
Present statements of charges to departing guests and receive payment
Take over from the evening cashier by checking and accepting float and takings
Accept revenue and floats from restaurant cashiers and ensure they are securely locked away
Accept, secure, and lock away keys from different departments
Prepare Credit Card/Charge Card summaries and post to DAB’s account
Support hotel security during the night shift
Maintain a high standard of personal hygiene and appearance

What you bring

Fluency in English and French (French preferred)
High School Diploma, G.E.D., or equivalent
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management (preferred)
Experience in customer service and people management
Strong knowledge of hospitality industry principles, methods, practices, and techniques
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret client needs and provide appropriate options, solutions, and resolutions
Exceptional conflict resolution, negotiation, and objection handling skills
Ability to respond quickly in a dynamic and changing environment
Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers
Knowledge of cost analysis, fiscal management, and budgeting techniques
Effective communication skills, verbally and in writing

Tools and systems

Computerized systems
Manual systems

Benefits

Rewards & Recognition
Free Parking
Discounted Hotel Stays for team members, plus Family & Friends rates
Ongoing employee events, incentives & recognition
Growth Opportunities, with career advancement from within
Dedicated Training Program
Employee Assistance Program (EAP) with free mental health support, legal & financial counselling
Refer a friend or family and earn money
Preferred Rates for Dallas Stars NHL Games
Group Life Insurance, Extended Health, Dental, Vision Care
Complimentary Stays
Milestone Rewards

Equal Opportunity: Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Application details: You must be legally entitled to work in the United States of America. Applications will not be accepted via email or in person. Only applicants the team wishes to interview will receive a reply. ABSOLUTELY NO PHONE CALLS PLEASE.