Join an employee-focused culture at Deloitte University Hotel & Conference Center, where you can coordinate high-quality banquet events in a private, professional setting. This full-time Banquet Captain role offers weekly pay, leadership and career development opportunities, and associate perks like free lunch, free parking, and free uniforms (laundered by the employer). You will also be eligible for medical insurance and other benefits within 30 days, plus employer matching 401k and tuition reimbursement.
The Banquet Captain supervises staff and coordinates assigned banquet events while implementing property and banquet policies and procedures. You will help ensure each event runs smoothly from pre-event preparation through end-of-shift reporting.
Responsibilities
- Review all BEO (banquet event orders) prior to each event to confirm staffing, supplies, dishware, and drinks.
- Oversee banquet events, including pre-work such as cleaning, polishing, organizing, and setting up drink stations.
- Ensure banquet event rooms are set up according to BEO standards.
- Lead staff pre-event meetings to communicate the plan and service standards for the event.
- Monitor events to support flawless service and assist Servers and Bartenders as needed.
- Stay aware of client needs during service and be available for changes that may occur during the event.
- Oversee event breakdown so the event closes on time and all items are placed in appropriate areas, including food, beverages, linen, and dishware.
- Provide feedback to staff on both positive and improvement-focused actions observed during the event.
- Train staff on the standards and tasks for Servers and Bartenders; monitor Peer Trainer activities and spot-check new associate training.
- Recap events with BEO distribution to Meeting Planners or Clients and complete the end-of-shift Captains report.
Requirements
- Experience in the hospitality industry required; F&B Banquet experience desirable.
- Experience as a departmental trainer or supervisor preferred.
- Strong computer skills with proficiency in Microsoft Excel and Microsoft Outlook.
- Microsoft Teams and OneNote experience desirable.
- Knowledge of an F&B Point of Sale system preferred.
- Basic Food Safety Certification and Texas Alcohol Beverage Commission Certification required within 30 days of starting and must be re-certified as needed.
What You Will Have an Opportunity to Do
- Status: Full Time
- Availability: Evening Shift and some weekends
- Pay: $22.00 per hour, flat rate (no tips)
- Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center (Westlake, TX, onsite)
About the Property
Deloitte University is a high-end private hotel and conference center managed by Benchmark Hospitality, closed to the public. The property features 1,400 hotel rooms (all single occupancy), nine restaurants and lounges including Starbucks and Seattle’s Best Coffee, and 200,000 square feet of meeting space across ballrooms, an amphitheater, and classrooms. Amenities available to associates include a fitness center, jogging trails, and sports fields. The clientele is professional, with no weddings, holiday parties, school groups, or other social-type events.
Location: Westlake, Texas near Keller, Southlake, and Roanoke.
