Tampa, FL

Hotel Jobs in Tampa, FL

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Today

Lobby/Public Space Attendant

Pyramid Hotel Group Tampa, FL

Tampa, FL

Today

Full time Custodial Services Customer Service Guest Relations

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Job Description

In Tampa, Hotel Flor Tampa Downtown welcomes guests with attentive service and a focus on comfort. As a Lobby/Public Space Attendant with Pyramid Global Hospitality, you help keep the lobby and public areas inviting, assist room attendants when needed, and engage guests to contribute to a smooth, memorable stay.

Responsibilities

Interact with guests to confirm their needs are being met during their stay.
Collaborate with fellow associates to uphold high cleanliness standards across the property.
Inspect assigned floors at the start and end of each shift to collect bags, trash, and soiled linens.
Retrieve clean linens and replenish the floor pantry to maintain par levels.
Maintain cleanliness of all public spaces, including restrooms, lounges, and corridors.
Assist room attendants with heavy lifting during deep cleaning or spring cleaning of guestrooms.
Clean public areas according to the department's standard operating procedures.
Remove soiled linen and trash from service areas and transport to the appropriate disposal points.
Always respond in a friendly, helpful manner to guests and fellow team members.

Requirements

Prior housekeeping experience is preferred.
A neat appearance and a courteous, approachable personality.
Strong time-management abilities.
Ability to stand for extended periods.
Effective communication skills.
Capability to maneuver on foot across floors and reach corners and elevated areas, observe conditions and odors, and position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
Ability to lift, carry and position loads of at least 25 pounds.

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3d ago

Guest Services Supervisor

DoubleTree by Hilton Tampa Rocky Point Waterfront Hotel Tampa, FL

Tampa, FL

3d ago

Full time Customer Service Front Desk Hospitality

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Job Description

The Guest Services Supervisor oversees on-site guest services operations and leads the hotel team at the Tampa property, ensuring top tier service and strict policy adherence.

Responsibilities

Performs all duties of a Guest Services Representative
Registers and processes guests upon arrival and departure
Demonstrates and provides exceptional guest service to all hotel guests
Demonstrates telephone courtesy and professionalism
Maintains personal connections with guests and clients to encourage guest loyalty
Assists in supervising guest services department with recruitment, orientation, training and scheduling
Uses appropriate selling techniques to maximize revenue and occupancy
Demonstrates a working knowledge of all services and facilities of the hotel and local area
Assists in reviewing and approving billing accounts and department reporting
Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
Maintains clean and professional appearance of public areas and hotel office
Performs additional responsibilities as assigned by leadership

Requirements

Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and professionalism
Strong leadership and a professional image
Conduct work-related functions in a professional manner

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The role focuses on establishing a positive work environment, delivering exceptional guest service, and administering policies and procedures established by the company and the hotel brand.

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Hotel Jobs in Tampa, FL

Lobby/Public Space Attendant

Guest Services Supervisor

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