San Antonio, TX

Hotel Jobs in San Antonio, TX

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Front Desk Agent

The Riverwalk Plaza Hotel San Antonio, TX

San Antonio, TX

Today

$15 - $16/hr Full time Administrative Support Check-in Customer Service

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Job Description

Located on the San Antonio River Walk, The Riverwalk Plaza Hotel relies on a capable front desk team to deliver a welcoming and efficient guest experience. In the Front Desk Agent role, you will handle check-ins and check-outs, field guest inquiries, and manage front desk duties, all while maintaining flexible shifts, offering bilingual service, and upholding strong customer care. The position pays USD 15 - 16 per hour.

Responsibilities

Check-in/out guests
Answer Phones
Use Property Management System (Maestro)
Basic Computer skills
Daily Checklist
Revise and edit daily arrivals
Collect payments from guests
Respond to guest inquiries
Organized email reading and responding from guests and staff
Communicate to guests hotel and local area information
Communicate with staff pertinent guest information
Create a memorable experience for each guest
Be able to work in a fast paced environment
Be able to work well under pressure
Work well as a team
Work well independently
Light cleaning during downtime

Requirements

Must be available for all shifts for up to a 40-hour work week
Must be able to work a flexible schedule including Weekends and Holidays
Must be bilingual
Good customer service skills
Basic Computer skills
Use Property Management System (Maestro)

Technologies

Maestro

Benefits

Paid time off

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Today

Guest Service Representative

Hotel- Fairfield Inn & Suites by Marriott San Antonio, TX

San Antonio, TX

Today

$14 - $15/hr Full time Administrative Support Customer Service Front Desk

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Job Description

We are seeking a Guest Service Representative for a Fairfield Inn & Suites by Marriott property in San Antonio, TX, to manage front desk operations, assist with check-in and check-out, handle reservations, and respond to guest inquiries to ensure satisfaction.

Responsibilities

Welcome guests on arrival and assist with check-in and check-out procedures
Manage a multi-line phone system, respond to guest inquiries, and process reservations efficiently
Provide information about hotel amenities, local attractions, and services to enhance the guest experience
Address guest concerns promptly and professionally, resolving issues to ensure satisfaction
Maintain accurate records of guest information and billing details
Assist with night audit procedures when required to ensure financial accuracy
Coordinate with housekeeping and maintenance teams to meet guest needs promptly
Uphold phone etiquette standards and maintain excellent guest relations

Requirements

Demonstrated experience in hotel front desk operations or hospitality management
Strong customer service focus with a commitment to guest satisfaction
Familiarity with hotel property management systems and multi-line phone systems
Excellent communication skills, including professional phone etiquette and interpersonal abilities
Ability to perform night audit procedures when required
Ability to work in a fast-paced environment with professionalism and meticulous attention to detail

Technologies

Hotel management systems
Multi-line phone systems

Benefits

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Job Overview

We are seeking a friendly and professional Guest Service Representative to join our hospitality team. This role focuses on delivering exceptional guest experiences, managing front desk operations, and ensuring guest satisfaction. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to communicate effectively with diverse guests. Bilingual abilities and hotel management experience are highly valued.

Pay

$14.00 - $15.00 per hour

Work Location

In person

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Hotel Jobs in San Antonio, TX

Front Desk Agent

Guest Service Representative

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