Guest Service Representative

We are seeking a Guest Service Representative for a Fairfield Inn & Suites by Marriott property in San Antonio, TX, to manage front desk operations, assist with check-in and check-out, handle reservations, and respond to guest inquiries to ensure satisfaction.

Responsibilities

• Welcome guests on arrival and assist with check-in and check-out procedures
• Manage a multi-line phone system, respond to guest inquiries, and process reservations efficiently
• Provide information about hotel amenities, local attractions, and services to enhance the guest experience
• Address guest concerns promptly and professionally, resolving issues to ensure satisfaction
• Maintain accurate records of guest information and billing details
• Assist with night audit procedures when required to ensure financial accuracy
• Coordinate with housekeeping and maintenance teams to meet guest needs promptly
• Uphold phone etiquette standards and maintain excellent guest relations

Requirements

• Demonstrated experience in hotel front desk operations or hospitality management
• Strong customer service focus with a commitment to guest satisfaction
• Familiarity with hotel property management systems and multi-line phone systems
• Excellent communication skills, including professional phone etiquette and interpersonal abilities
• Ability to perform night audit procedures when required
• Ability to work in a fast-paced environment with professionalism and meticulous attention to detail

Technologies

• Hotel management systems
• Multi-line phone systems

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Job Overview

We are seeking a friendly and professional Guest Service Representative to join our hospitality team. This role focuses on delivering exceptional guest experiences, managing front desk operations, and ensuring guest satisfaction. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to communicate effectively with diverse guests. Bilingual abilities and hotel management experience are highly valued.

Pay

$14.00 - $15.00 per hour

Work Location

In person