Hotel Reservation Systems

Hotel Reservation Systems Jobs

34 jobs found

13d ago

Reservations Agent

The Plaza Hotel Pioneer Park El Paso, TX

El Paso, TX

13d ago

Full time Customer Service Front Desk Guest Services

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Job Description

Join The Plaza Hotel Pioneer Park in El Paso, TX 79901 as a Reservations Agent, supporting guests from first contact through confirmed stay details. In this onsite role, you will respond to telephone, email, and internet inquiries to secure and process reservations while aligning with guest service and sustainability standards.

How you’ll spend your day

Answer the telephone and greet prospective guests, handling questions, requests, and general inquiries in a friendly, professional manner.
Respond to email and internet reservation inquiries promptly and accurately.
Share clear, accurate information on availability, accommodation types, transportation options to and from the hotel, room rates, and hotel amenities.
Assign reservations based on guest preferences and available inventory, and provide a confirmation number.
Use the computer reservation system with efficiency codes to input and retrieve reservation data.
Answer questions related to hotel facilities and services, airline partnerships, local attractions, and directions.
Communicate deposit and guarantee policies when requested.
Handle complaints tactfully and work toward resolutions, including arranging alternative accommodations when the hotel is sold out.
Support hotel and brand-specific marketing programs.
Follow sustainability guidelines and daily practices.
Maintain safe work habits by wearing protective safety equipment and following MSDS and OSHA standards.
Complete other duties as assigned by management.

What you bring

Education: High school Diploma or equivalent.
Experience: Previous customer service experience preferred.

Tools you’ll use

Computer reservation system
TELUS Health

Schedule and physical requirements

Work schedule varies and may include holidays and weekends.
Ability to stand for extended periods, walk, push, lift up to 25 pounds, and perform bending and reaching, stooping, kneeling, or crouching.

Compensation and benefits

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
TELUS Health with 24/7 access to a confidential work-life resource
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Growth opportunities

Reservations Manager – Front Office Supervisor – Front Office Manager

This property is part of the Echelon Luxury & Lifestyle division of HHM Hotels. The Plaza Hotel Pioneer Park operates with values including People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.

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18d ago

Night Auditor I

Hotel Equities Omaha, NE

Omaha, NE

18d ago

$18 - $18/hr Full time Auditing Customer Service Front Desk

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Job Description

Overnight front desk role focused on guest service, accurate transactions, and safety-first operations.

Responsibilities

Handle night check-in and check-out, including issuing room keys and providing directions and hotel service information.
Collect required identification at check-in in accordance with local legislative requirements.
Answer phones promptly and courteously; respond to, record, and process guest calls, messages, requests, questions, and concerns.
Record and maintain guest preferences in the system.
Upsell rooms when possible to support hotel revenue.
Process all cash and credit card transactions accurately using established procedures.
Resolve late or disputed charges during guest departure.
Issue, control, and release guest safe-deposit boxes in line with hotel procedures.
Communicate outstanding guest requests or issues to management for additional monitoring or follow-up.
Take appropriate action to resolve guest problems and complaints using established service recovery guidelines.
Follow hotel safety protocols at all times; immediately report health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
Book reservations for individuals and/or groups upon request (phone or in-hotel), and process cancellations, revisions, and information updates for changes.
Work with other departments and communicate per hotel procedures to maintain service quality.
Complete additional duties as assigned, including guest room tours, concierge services, and special guest requests.
Perform bell person duties as requested, including parking and pulling vehicles for valet.

Requirements

High School diploma / Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

Technologies

Property management and reservations systems.

Benefits

Team Driven and Values Based Culture
Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities / Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee assistance program
Referral program

Physical and Technical Ability

Frequently stand behind the desk and front office areas.
Carry or lift items up to 50 pounds / 23 kilograms.
Handle objects, products, and computer equipment.
Use basic computer skills to operate various property management and reservations systems.
Perform bell person responsibilities, including parking and retrieval of guest vehicles for valet operations during overnight hours.

Other

Passionate about people and service.
Strong communication skills with guests and employees.
Reading and writing skills used for paperwork and logging issues, complaints, requests, and information updates.
Basic math skills for frequent cash and credit transactions.
Problem-solving, reasoning, motivating, and training abilities.
Ability to work a flexible schedule including nights, weekends and/or holidays.

Schedule: Overnight shift 11 PM to 7 AM.

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23d ago

Hotel Concierge

The Hermitage Hotel Nashville, TN

Nashville, TN

23d ago

$18+/hr Full time Concierge Concierge Service CRM

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Job Description

The Hermitage Hotel in Nashville offers a concierge role built around refined service, local access, and discretion. You will serve as a trusted liaison between guests and the city’s most exclusive experiences, translating preferences into polished, seamless stays. The position is onsite, full time, and supported by benefits that focus on your wellbeing, time off, and long-term stability.

What you’ll do

Welcome guests with polished warmth, providing tailored assistance, recommendations, and itinerary planning based on preferences, occasion, and stay duration.
Anticipate needs and deliver bespoke support for last-minute or high-touch requests, with seamless execution.
Maintain name recognition, honorifics, and contextual awareness for returning, VIP, or long-stay guests.
Guide guests to Nashville’s best culinary, entertainment, shopping, and cultural venues using real-time availability and guest interests.
Secure high-demand reservations, private tours, event access, and exclusive experiences through cultivated local partnerships.
Stay current on city-wide events, exhibitions, and seasonal attractions to proactively enhance guest stays.
Coordinate confidential services for high-profile guests, such as private transportation, security briefings, and in-room experiences, with absolute discretion.
Arrange welcome gifts, room amenities, and special occasion details including anniversaries and proposals.
Partner with security and leadership to support privacy-sensitive guest movement and media blackout protocols.
Work daily with Front Office, Housekeeping, Events, F&B, and Valet teams to ensure requests are handled flawlessly and discreetly.
Facilitate key handoffs for in-room dining setups, spa appointments, late check-outs, and custom service timing.
Keep guest profile data and special notes current in PMS/CRM systems to support future stays.
Help plan and coordinate guest-led events across hotel venues, such as birthday dinners, proposals, and cultural ceremonies.
Design and manage daily itineraries across multiple touchpoints, including dining, spa, chauffeur service, and tours, ensuring synchronicity and smooth service flow.
Offer on-property orientation or welcome tours for new guests or groups.
Represent the concierge function in interdepartmental meetings and service alignment briefings.

What you bring

Minimum 3 years of experience as a Concierge or Guest Relations specialist in a luxury hotel environment (ideally 5-Star or equivalent).
English fluency (spoken and written). Additional languages such as Spanish, French, Arabic, or Mandarin are highly preferred.
Proficiency with PMS, CRM, and digital concierge platforms, including Opera, Alice, SevenRooms, or similar systems.
Deep familiarity with local and regional offerings, including cultural, culinary, entertainment, and bespoke service providers.
Availability for evenings, weekends, holidays, and schedule adjustments for peak occupancy or event-driven demand.
Must be 21 years or older and able to pass background screening.
Ability to read guest mood and tone to tailor service and manage expectations.
Confidence proactively offering solutions, such as early access or alternatives, before needs are fully expressed.
Commitment to confidentiality when handling sensitive guest information and VIP arrangements.
Strong follow-through with triple-confirmation of timing, transport, amenities to ensure flawless delivery.
Ability to coordinate across departments to maintain timeliness, consistency, and brand standards.

Schedule and compensation

Location: In person (onsite), Nashville, TN
Shifts: Morning/Day/Night shifts; shift length 8 or more hours
Availability: Weekends and holidays required
Full time: Up to 40 or more hours per week
Pay: Starting at $18.00 per hour
Pay frequency: Paid biweekly

Benefits

Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
Company-provided life insurance.
401(k) plan with a 3% annual match.
Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
Complimentary meals in the employee cafeteria.
Subsidized on-site parking and generous discounts at retail and restaurant outlets.
Ongoing education support, including industry training.
Special hotel rates for employees and discounted rates for friends and family.

Helpful extras

Membership in Les Clefs d’Or or participation in professional concierge networks.
Experience with international clientele and high-net-worth individuals.
Background in heritage properties, private member clubs, or properties with high cultural relevance.
Passion for and knowledge of local history, art, architecture, or gastronomy.
Demonstrated success managing complex or multi-day itineraries, especially involving private travel or group logistics.

Notes for applicants

All candidates must pass a pre-employment drug screen and criminal background check before beginning employment.

Application question: How many years of luxury hospitality experience do you have?

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23d ago

Guest Service Agent

Rain Rock Casino Resort Hotel Yreka, CA

Yreka, CA

23d ago

$18 - $22/hr Full time Customer Service Front Desk Guest Services

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Job Description

Serve as the first point of contact for hotel guests, managing front desk check-ins/check-outs and guest requests at Rain Rock Casino Resort Hotel in Yreka, CA.

Responsibilities

Welcome guests and deliver exceptional interpersonal and customer service during their stay.
Greet, register, and assign rooms while providing an overview of available services.
Issue room keys and ensure accurate guest information is entered into the system to support all requests.
Handle check-ins and check-outs efficiently using the reservation system, including room assignments and guest data entry.
Answer incoming calls, respond to inquiries, and process guest requests with a high service standard.
Resolve guest complaints promptly and empathetically to maintain a positive experience.
Maintain and monitor guest accounts, post charges (food or gift shop purchases), and manage invoicing and payments for accurate daily cash flow reconciliation.
Process reservations in a timely manner and record special requests to support guest satisfaction.
Provide information on Rain Rock Casino amenities, promotions, dining, and entertainment options.
Support guests with understanding room types and available accommodations.
Keep the front desk and surrounding areas clean, organized, and ready for guest traffic.
Apply knowledge of safety and emergency procedures and follow accident prevention policies.
Coordinate with other departments to support smooth operations and clear communication.
Transfer calls to the appropriate departments and provide assistance as needed.
Complete clerical duties and support assigned projects as required.
Occasionally assist the housekeeping department with tasks as needed.
When necessary, provide guests with rides to and from the casino using the electric cart.
Be available for all shifts, including overtime, based on business demands.
Maintain a polite and professional demeanor while following a priority system for other duties as assigned.

Requirements

Non-supervisory role.
Must be at least 21 years of age.
High School diploma or GED (required).
Ability to apply common sense to carry out simple one- or two-step instructions.
Reasonable ability to communicate in English.
Ability to solve mathematical problems of at least 5 digits with 2 decimals.
Highly self-motivated and directed.
Strong verbal and written communication skills.
Attention to detail.
Pleasant telephone voice and manner required.
Proven analytical, evaluative, and problem-solving abilities.
Ability to prioritize and complete tasks effectively in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Must be found suitable to have a Tribal Gaming License (or have the ability to obtain and maintain a license) for this position.
Must have employment eligibility in the U.S.
Must adhere to confidentiality policy.
Must successfully pass a drug screening test and a criminal background check.

Technologies

Reservation system

Working Conditions & Environment

Noise level in the work environment is usually loud.
Must be available to work in a smoke-filled environment.
Must be able to work all shifts, weekends, and holidays.
Must be able to lift and/or move up to 60 pounds.

Pay

USD 18 - 22 per hour

Education

High School diploma or GED

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24d ago

Hotel Front Desk Manager

Hotel Lancaster, PA

Lancaster, PA

24d ago

$18 - $20/hr Full time Manager Customer Service Front Desk

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Job Description

Lead the day-to-day front desk team and keep guest experience running smoothly from arrival through departure.

Responsibilities

Oversee front desk operations, including guest check-in, check-out, reservations, and billing using hospitality reservation systems and POS (Point of Sale).
Deliver excellent customer service by responding to guest inquiries, resolving conflicts efficiently, and supporting satisfaction throughout each stay.
Manage guest relations, including handling special requests, complaints, and feedback with professionalism and enthusiasm.
Supervise front desk staff and provide training on customer service standards, conflict management, manual handling, and cleaning protocols to maintain service quality.
Process credit card payments securely and accurately while maintaining detailed financial records.
Coordinate with housekeeping and maintenance to help ensure cleanliness and hotel functionality, including heavy lifting and manual handling when needed.
Support safety protocols by administering first aid or CPR when required and ensuring compliance with health and safety regulations.
Maintain accurate records for reservations, guest information, financial transactions, and incident reports to support operational transparency.
Help manage hotel occupancy levels during peak times or resort events to maximize revenue opportunities.

Requirements

Proven experience in hotel front desk management or a similar hospitality role within a resort or hotel environment.
Strong knowledge of hospitality reservation systems, POS (Point of Sale) systems, and Microsoft Office applications for record keeping and reporting.
Exceptional customer service skills, including the ability to handle difficult situations with tact and professionalism.
Multilingual or bilingual abilities are highly desirable to serve diverse guests.
Demonstrated leadership experience supervising teams in fast-paced environments.
Familiarity with conflict management techniques, guest relations strategies, and safety procedures such as CPR and first aid certification.
Food service experience is a plus for understanding broader hospitality operations.
Ability to perform physical tasks including heavy lifting, manual handling, and cleaning duties, and to support guest needs in various settings.

Technologies

hospitality reservation systems
POS (Point of Sale) systems
Microsoft Office applications

Pay

$18.00 - $20.00 per hour

Work Location

Onsite, Lancaster, PA (in person)

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27d ago

Hotel General Manager

Century Hotel Group Milwaukee, WI

Milwaukee, WI

27d ago

Full time Manager Administrative Support Facilities Management

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Job Description

Century Hotel Group is seeking a Hotel General Manager to lead day-to-day operations at a hotel location near the airport in Milwaukee, WI (onsite). This role combines leadership, guest service standards, and financial oversight, with a team-focused culture supported by comprehensive benefits.

What Century Hotel Group offers

Health, dental, vision, and life insurance
401(k)
Paid time off
Employee discount
Referral program

Key responsibilities

Oversee daily hotel operations including front desk, housekeeping, food and beverage, maintenance, and guest services to maintain smooth service and high standards
Lead, supervise, and motivate hospitality teams to deliver outstanding guest experiences while maintaining a positive work environment
Manage departmental budgets, monitor financial performance, and apply strategies to maximize revenue while controlling costs
Use property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest management
Ensure compliance with hotel guest service standards, safety regulations, and company policies across all departments
Develop and implement training programs focused on customer service excellence, phone etiquette (including multi-line phone systems), and operational procedures
Strengthen guest relations by addressing concerns promptly and supporting stays that encourage repeat business
Coordinate with human resources on staffing needs, performance evaluations, and employee development initiatives
Oversee night audit processes to support accurate end-of-day financial reporting and reconciliation
Lead revenue management initiatives to optimize occupancy rates and profitability in a competitive market

Required qualifications

Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities
Strong background overseeing daily hotel operations with a focus on customer service excellence
Demonstrated ability managing budgets, financial operations, and revenue strategies in a hospitality environment
Proficiency with PMS, hospitality reservation systems, and other property management tools
Excellent managerial communication skills and the ability to lead diverse teams
Multilingual or bilingual abilities are highly desirable
Experience handling human resources functions such as staffing, training, and performance management
Knowledge of hotel guest service standards, front desk operations, and night audit procedures (resort or hotel experience preferred)
Strong leadership qualities to motivate teams in a fast-paced environment while maintaining high standards of guest relations
Ability to manage multiple priorities efficiently while fostering a positive work culture

Preferred experience

Hotel management: 2 years (Preferred)
General Manager: 2 years (Preferred)

Technologies

Property management systems (PMS)
Hospitality reservation systems
Multi-line phone systems

Work location: In person (onsite)

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29d ago

Hotel Night Auditor

Austin Southpark Hotel Austin, TX

Austin, TX

29d ago

$20+/hr Full time Accounting Administrative Support Auditing

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Job Description

Austin, TX onsite overnight role focused on end-of-day financial processing and support for guest service as needed.

Responsibilities

Complete end-of-day processing of the property’s hotel financial records
Enter invoices for payment
Manage direct-bill invoicing and handle required invoice emailing
Support basic clerical tasks that assist sales, revenue, and marketing efforts
Perform guest service/front desk duties to support guest arrival, stay, and departure
Deliver guest invoices
Assist other departments when directed by a supervisor, which may include:
- Breakfast set up or clean-up
- Basic property cleanliness such as trash removal, snow and ice removal, lobby cleanliness, and public restroom cleanliness
- Support with laundry and housekeeping functions
- Other tasks requested by a supervisor or manager

Requirements

High School education or equivalent experience
Previous hotel experience as Front Desk Agent or Night Auditor is preferred
Hilton Brand experience is a plus, but not required (on-the-job training supports learning)
Ability to perform all duties required for the position
Excellent grooming and appearance standards
Excellent verbal and written skills
Problem-solving skills are critical
Ability to take direction and work independently
Promptness and exceptional attendance are required
Working knowledge of the Front Desk aspect of Sun’s services, policies, or operations, and general knowledge of the hotel
Knowledge of and ability to operate computer equipment and the reservations system
Ability to clearly communicate with, understand, and respond to supervisors, coworkers, and guests
Ability to visually review reports, enter information into a computer system, and monitor hotel operations
Frequent bending and kneeling to access guest supplies, drawers and cabinets, office supplies, and other essential items
Ability to assist guests, walk guests and clients to rooms and meeting locations, deliver supplies/requests to housekeeping and other departments, distribute invoices to guest rooms, and support other essential property needs
May require climbing property stairs

Technologies

Computer equipment
Reservations system

Benefits

Employee discount
Food provided
Free parking
Referral program

Hours and Shift

Overnight Shift (Required)
Typical 8-hour shift; scheduled days and times may vary based on need
Weekends and holidays may be required
Typically overnight, but may be asked to cover other shifts when needed
Must adhere to the company’s time and attendance policies

Pay

From $20.00 per hour

Work Location

In person
Austin, TX 78744 (Required)
Ability to commute: Austin, TX 78744 (Preferred)

Physical Requirements

Lifting/Carrying: Lifting of front office, kitchen and other basic hotel supplies; assisting with guest luggage; carrying linens and laundry, kitchen supplies, and other essential property supplies
Bending/Kneeling/Reaching: Frequent bending and kneeling to access supplies, drawers and cabinets, office supplies, and other essential property supplies
Mobility: Assist guests, walk guests/clients to rooms and meeting locations, deliver supplies/requests, distribute invoices to guest rooms, and assist with other essential property needs
Standing: Normal amount of standing may be required
Climbing stairs: May be required
Hearing/Vision/Speech: Must be able to clearly communicate with, understand, and respond to supervisors, coworkers and guests; ability to visually review reports and monitor operations