Hotel Jobs in San Diego, CA

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Front Desk Supervisor

Tower 23 Hotel and JRDN Restaurant San Diego, CA

San Diego, CA

Today

$25+/hr Full time Administrative Support Customer Service Front Desk

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Job Description

This full-time Front Desk Supervisor position at Tower 23 Hotel and JRDN Restaurant in San Diego, California (onsite) oversees front desk operations, supervises agents, and maintains accurate reporting within a growth-oriented team environment.

Responsibilities

Address guest inquiries with precise information, including outlet hours and local attractions.
Coordinate effectively with other departments to maintain seamless operations.
Manage guest check-ins and check-outs in an efficient manner.
Complete registration processes, verify guest details, and confirm credit card authorizations.
Process various payment methods, including vouchers, checks, and credit card transactions.
Explain room features to guests and provide directions and information about available amenities and services.
Supervise front desk agents, assign tasks, and manage workloads.
Monitor staff performance and encourage ongoing improvement.
Lead by example and promote a collaborative, team-focused environment.
Support end-of-month tasks and assist the front office in maintaining financial accuracy.
Investigate and resolve guest complaints with effective solutions.
Make informed decisions and authorize revenue allowances when required.
Adhere to attendance policies and maintain reliable availability.
Schedules may vary to reflect business needs, including days, nights, weekends, and holidays.
Additional reasonable duties may be assigned by management as needed.

Requirements

Minimum of two years in a guest-facing hospitality role.
Experience supervising a team of employees with reporting responsibilities.
Strong organizational and time management skills with meticulous attention to detail.
Proficiency with Microsoft Excel, Word, and Outlook.
Experience with POS or PMS systems such as StayNTouch or Toast is preferred.
Ability to handle sensitive information confidentially and professionally.
Excellent communication skills and a collaborative, team-oriented mindset.
Self-motivated with the ability to manage priorities and meet deadlines in a fast-paced setting.

Technologies

Microsoft Excel
Microsoft Word
Microsoft Outlook
StayNTouch
Toast

Benefits

Competitive wage - USD 25 per hour
Paid vacation and separate paid sick time
Access to a free employee assistance program (EAP)
Participation in Calsavers Retirement Savings Program
Employee discounts and perks across all Eat.Drink.Sleep locations in San Diego, Chula Vista, Catalina Island, Bakersfield, and Lake Havasu

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