The Bell/Door Attendant role at E11EVEN Club Hotel & Residences is designed to create the first and last impression for guests and residents through welcoming service, efficient luggage handling, and smooth arrivals and departures.
Role Overview
As the Bell/Door Attendant, you greet guests at the hotel entrance, assist with luggage and packages, and help maintain an organized, professional front drive presence. The position supports a high-touch guest experience and requires physical stamina for cart pushing, luggage lifting, door service, and extended standing and walking throughout the shift.
Key Responsibilities
- Greet guests and residents at the hotel entrance by opening doors and offering assistance with luggage and packages upon arrival and departure.
- Follow the 10-5 rule: at 10 feet away, make eye contact and smile; at 5 feet away, offer a friendly verbal acknowledgment to welcome the guest.
- Safely load, unload, and transport guest luggage between vehicles and guest rooms.
- Escort arriving guests to their rooms when requested and explain hotel features, room amenities, and services.
- Store and retrieve guest luggage and packages, and maintain accurate luggage storage records and tags.
- Deliver packages, mail, amenities, and other requested items to guest rooms and residences.
- Coordinate with valet to assist with traffic flow on the front drive; arrange taxis, rideshares, and other transportation for guests.
- Respond to guest inquiries about hotel features, services, outlet hours, and local attractions, providing personalized recommendations without prompting.
- Answer Front Service phone calls and respond to requests in a timely and courteous manner.
- Maintain a calm, composed demeanor while demonstrating urgency when assisting guests.
- Project a positive and upbeat tone through eye contact, a smile, positive body language, and an appropriate closing to each interaction.
- Maintain energy and enthusiasm while consistently demonstrating property and company service standards for the duration of the shift.
- Keep the hotel entrance, lobby, bell stand, and luggage carts clean, organized, and presentable.
- Report safety concerns, suspicious activity, or maintenance needs to a supervisor immediately.
- Perform other duties as assigned by Front Office and/or hotel management.
Required Qualifications
- High school or equivalent education preferred.
- Minimum 1 year of customer service experience required; previous experience as a Bell Attendant, Door Attendant, or Luggage Attendant in a luxury hotel preferred.
- Ability to lift heavy baggage up to 80 lbs.
- Proven ability to provide courteous, friendly, and efficient service.
- Ability to get along with colleagues and work as part of a team.
- Strong interpersonal and communication skills.
- Self-starter with problem-solving ability.
- Flexible schedule including nights, weekends, and holidays.
- Bilingual skills are a plus.
Compensation and Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave (provided in accordance with applicable law)
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave
- Personal leave
- Medical leave
- Military leave (in accordance with applicable law)
- For Employees Based in Washington: 8 paid holidays per year
- For Employees Based in Washington: Up to 20 days of paid vacation per year
- For Employees Based in Washington: Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked
- For Employees Based in Washington: up to 72 hours of unused time carried over from one anniversary year to the next
- For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
- For Employees Based in Colorado: Up to 20 days of paid vacation per year
- For Employees Based in Colorado: 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked
- For Employees Based in California: 8 paid holidays per year
- For Employees Based in California: Up to 20 days of paid vacation per year (capped at 1.5x annual accrual rate)
- For Employees Based in California: non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off (capped at 192 hours of combined PST and CTO)
- For Employees Based in California: Paid Sick Time accrues at 1 hour for every 30 hours worked (unused time carried over up to a maximum of 80 hours)
- For Employees Based in California: employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually (unused time is not carried over from one anniversary year to the next)
Note: The benefits listed above do not apply to part-time positions.
Benefits Note / CBA Note
Certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control.
Location
This is an onsite role in Miami, FL at E11EVEN Club Hotel & Residences.
About the Property
Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences was created to support an exclusive, personal, and self-curated way of being. The Residences are designed around choice throughout the day, offering moments and experiences tailored to individual tastes and preferences. The property is located in the creative and thriving metropolis of Miami.
Posting Details
This job opening was posted on 10/02/2026 and will remain open for at least 75 days.
