Hotel Jobs in Bay Harbor Islands, FL

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Bellperson

Altair Bay Harbor Hotel Miami Bay Harbor Islands, FL

Bay Harbor Islands, FL

Today

Full time Bellperson Customer Service Guest Services

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Job Description

Support guest arrivals, departures, and in-stay needs with attentive, efficient service at an oceanfront property in Bay Harbor Islands.

Arrival and departure support: Load and unload luggage carts; check/store luggage for arrivals and departures using luggage tags
Tour group handling: Organize and deliver luggage for tour groups
Guest escorting: Escort guests to rooms and familiarize them with hotel services
Room readiness: Inspect guest room condition and confirm supplies are adequate
Room orientation: Explain room features, including operation of electronic devices and entertainment
Package and message delivery: Store, track, and deliver packages as needed; deliver messages to meeting rooms
Amenities distribution: Deliver flowers, laundry, packages, and other amenities to guestrooms
Stay coordination: Assist with room changes
Local knowledge and guidance: Maintain a current listing of local and area attractions, special events, and activities
Resource lists: Maintain a list of local transportation guides, churches, sports arenas, and related options
Team support: Assist Houseperson with guest requests
Lobby accuracy: Ensure the lobby reader board is correct
Directions and materials: Provide information, maps, and directions as required
Front desk assistance (where applicable): Answer console to assist front desk agents
Showcasing rooms: Show guestrooms and suites as needed and highlight hotel amenities
Management requests: Perform other duties as requested by management

Requirements

Education: High school diploma or equivalent
Experience: Hotel or related field experience preferred (and/or required, as applicable)
Driver’s license: Must have a valid driver’s license for the applicable state (if applicable)
Physical demands: Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
Stamina: Ability to stand during the entire shift
Communication: Must effectively communicate both verbally and in writing
Listening: Must be able to listen to, understand, and clarify concerns raised by employees and guests
Confidentiality: Must maintain confidentiality of information

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
8 paid holidays per year (For Employees Based in Washington)
Up to 20 days of paid vacation per year, based on classification and length of service (For Employees Based in Washington)
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next (For Employees Based in Washington)
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year (For Employees Based in Colorado)
Up to 20 days of paid vacation per year, based on classification and length of service (For Employees Based in Colorado)
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked (For Employees Based in Colorado)
8 paid holidays per year (For Employees Based in California)
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO (For Employees Based in California)
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next (For Employees Based in California)
Benefits may vary for associates covered by a Collective Bargaining Agreement (CBA) (as stated in source)
The above-referenced benefits do not apply to part-time positions

Posting date

Posted October 13, 2026
Will remain open for at least 75 days

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