Guest Services Associate

Join a fast-paced, guest-first team at Edgewater Hotel & Waterpark in Duluth, MN onsite, supporting check-in, guest questions, and bell staff service during busy periods.

Responsibilities

• Deliver efficient, courteous guest service and ensure staff members follow established standards
• Handle guest concerns and ensure required follow-up is completed
• Assist with daily maintenance of room inventory status to support optimal revenue levels while meeting guest expectations
• Supervise bell staff activities and service levels to ensure arrival, departures, and other guest interactions are handled efficiently and with a friendly approach

Requirements

• Strong organizational skills
• Thorough knowledge of guest service and satisfaction
• Good communication skills, including verbal and written
• Comfort working in a team environment and serving as a team leader for many tasks
• Basic computational ability
• Basic computer skills

Schedule

• 8 hour shifts
• Shift times include: 7am-3pm, 3pm-11pm, and 11pm-7am

Technologies

• DailyPay

Benefits

• Health insurance
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts
• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country, including franchise rates at hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to already earned wages before payday
• Opportunities for upward mobility and growth within the company