Hotel Jobs in Duluth, MN

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Night Auditor

Sheraton Duluth Hotel Duluth, MN

Duluth, MN

Today

$18 - $18/hr Part time Accounting Administrative Support Auditing

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Job Description

At the Sheraton Duluth Hotel in Duluth, Minnesota, the Night Auditor oversees the overnight operations, verifies guest charges, and balances revenues while delivering courteous service to guests and colleagues during the night shift. This part-time role covers two consecutive overnight shifts within a Friday through Wednesday window, ensuring accounting accuracy and seamless operation as the day ends.

Compensation

Hourly rate: USD 18 per hour

Responsibilities

Register guests, confirming reservations, addresses, email addresses, and credit information
Utilize kiosk systems proficiently to assist guests when needed
Answer incoming calls promptly and professionally
Respond to guest complaints, issues, and requests in a friendly, professional manner
Ensure matters are resolved or routed to the appropriate department head
Maintain thorough knowledge of hotel facilities and the local area
Process payments for guest accounts at check-in and checkout
Handle all retail transactions for guests
Issue and check luggage claims when requested
Oversee nightly hotel operations
Verify that revenue from all sources is balanced and follow up on discrepancies
Post transactions as needed and perform end-of-day procedures
Produce daily department reports and compile statistical data for transfer to Accounting
Investigate service and safety issues reported during the shift, document findings, and coordinate with guests for timely resolution
Learn and follow fire and emergency procedures, including operation of the fire panel, ensuring guest safety and participating in evacuations if necessary
Perform duties of a Guest Services Agent as required
Complete additional duties as assigned

Requirements

Education: High School diploma or equivalent required; Bachelor's degree preferred
Minimum age: 18 years
Experience: One to two years of general hospitality experience strongly preferred in front office or accounting
Communication: Ability to communicate effectively and follow directions in a multi-language environment
Organization: Capacity to plan ahead and manage workloads efficiently
Adaptability: Comfortable working in an innovative, fast-paced, multi-tasking setting
Technical: Basic accounting concepts; proficient with Microsoft Office and internet
Knowledge: In-depth familiarity with the hotel, its services, and facilities
Special requirements: If applicable, valid driver's license, reliable vehicle with insurance, and a safe driving record
Mindset: A commitment to the mission, vision, and values of Sherman Associates
Hours: Office hours may vary to meet the hotel's needs

Technologies

Microsoft Office

Benefits

Employer-paid short-term disability
Employer-paid life insurance
Employer-paid employee assistance program
Fully vested 401k company match program
Starbucks and hotel discounts

Work Environment

Professional office setting
Regular use of standard office equipment (computers, phones, copiers, filing cabinets, fax machines)
Ambient room temperatures and typical office lighting, with a quiet to moderate noise level

Physical Requirements

Stand at a desk for up to 8 hours per day; walking and standing are required for the rest of the shift
Move freely throughout the property and office as needed
Occasionally lift up to 50 lbs
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and visual acuity

Additional Screening

Must successfully pass criminal background screening for the position

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