Guest Services Representative

Edgewater Hotel & Waterpark is hiring a Guest Services Representative in Duluth, MN (onsite) to support guest experiences during busy arrival and guest-service hours.

Responsibilities

• Ensure guests receive efficient, courteous service and that staff follow established standards.
• Handle guest concerns and ensure follow-up is completed.
• Support daily room inventory status to help achieve optimal revenue while meeting guest expectations.
• Supervise bell staff activity and service levels to ensure arrivals, departures, and guest interactions are handled efficiently and with friendliness.

Schedule

• 8-hour shifts.
• Shift windows: 7am–3pm, 3pm–11pm, and 11pm–7am.

Requirements

• Highly organized.
• Thorough knowledge of guest service and guest satisfaction.
• Good communication skills, including verbal and written.
• Comfort working in a team environment and acting as a team leader for many tasks.
• Basic computational ability.
• Basic computer skills.

Benefits

• Free uniforms.
• Health insurance.
• Paid time off.
• 401(k).
• Dental insurance.
• Full-time options: Medical, Dental, and Vision options for full-time employees.
• Full-time perks: Paid time off and 401(k) for full-time employees.
• Hotel discounts across the country: franchise rates at hotels within the same brand and discounts on other hotels managed by ZMC Hotels.
• Regular opportunities for bonuses.
• $250 referral bonus for you and a referred associate.
• DailyPay: access to already earned wages before payday.
• Opportunities for upward mobility and growth within the company.

Company Overview

• Focused on providing strong hospitality for both employees and guests.
• Offers seasonal work and full-time career opportunities, with flexible schedules and steady employment.
• Seeks friendly team members committed to quality service.