Guest Service Agent

Hotel Indigo Flushing, NY is hiring a full-time Guest Service Agent (onsite in Flushing, NY).

Responsibilities

• Warmly welcome guests and provide attentive, professional service
• Handle check-in and check-out procedures
• Manage reservations and coordinate booking needs
• Respond to guest inquiries in person, by phone, and via email
• Assist guests with local information, directions, and recommendations aligned with Hotel Indigo’s neighborhood-focused ethos
• Process payments
• Resolve guest concerns and address requests with sound judgment and attention to detail
• Coordinate with housekeeping and maintenance to support guest needs
• Keep the lobby and front desk areas organized and inviting
• Maintain consistent adherence to brand standards
• Provide clear communication with team members

Requirements

• Strong customer service and hospitality skills to create a welcoming, guest-focused environment
• Effective verbal and written communication skills, including active listening and professional interactions with guests and colleagues
• Basic administrative and computer skills, including experience with reservation or property management systems and standard office software
• Problem solving and conflict resolution abilities, with careful attention to detail when handling issues and requests
• Ability to work on site, including flexible scheduling (evenings, weekends, and holidays as needed)
• Previous front desk, hotel, or customer-facing experience in hospitality or a related field is preferred
• Knowledge of or interest in the local neighborhood, attractions, dining, and culture for personalized recommendations
• High school diploma or equivalent required; additional education in hospitality or tourism is an advantage

Technologies

• Reservation or property management systems
• Standard office software

Pay

• $21.00 - $23.00 per hour

Experience

• Customer service: 1 year (required)
• Hotel experience: 1 year (preferred)

Benefits

• 401(k)
• Commuter assistance
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work location: In person (onsite)