Guest Check In

Guest Check In Hotel Jobs

5 jobs found

Today

Front Desk Agent

Nobu Hotel Palo Alto Palo Alto, CA

Palo Alto, CA

Today

$25 - $26/hr Full time Customer Service Front Desk Guest Check In

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Job Description

The Front Desk Agent role at Nobu Hotel Palo Alto focuses on delivering prompt, courteous service at the front desk. The position supports smooth guest arrival and departure processes while providing on-site concierge support for guest inquiries and requests.

Key Responsibilities

Greet guests promptly with a friendly, sincere welcome, register arrivals, and assign rooms.
Provide guests with information about hotel services and facilities, including outlet hours, amenities, and local attractions.
Complete the registration process by entering and retrieving guest details in the computer system, confirming guest information, length of stay, and room type.
Code electronic keys and issue the room key folder to guests.
Process payment authorizations by swiping credit cards using the electronic acceptance method.
Handle cash transactions, make change, and balance the assigned cash bank.
Answer the front desk telephone within three rings using the correct daytime greeting and proper telephone etiquette.
Answer internal calls related to housekeeping or engineering requests and dispatch the appropriate personnel.
Respond to inquiries regarding hotel services, shopping, dining, entertainment, and travel directions, supporting guests as an on-site concierge.
Input messages into the computer, retrieve messages, and communicate the content to guests.
Retrieve mail, small packages, and faxes for guests as requested.
Assist with check-out, ask about guest satisfaction, and resolve issues when necessary, including encouraging guests to leave positive feedback on social media outlets.
Field guest complaints by conducting thorough research to identify effective solutions.
Perform other duties as assigned by the supervisor.

Requirements

Ability to effectively work with internal and external customers, including situations requiring patience, tact, and diplomacy to help diffuse anger; ability to collect accurate information and resolve conflicts.
Ability to access and accurately enter information using a moderately complex computer system.
Ability to communicate clearly with a positive speaking voice.
Excellent organizational skills.
Ability to read, listen, and communicate effectively in English, both verbally and in writing.
Ability to use reasonable judgment when decisions impact guest satisfaction.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Ability to speak multiple languages is preferred, though not required.
Meets legal age requirements for the position.
Valid California Food Handler Card.

Education and Experience

High school diploma is preferred; any combination of education and/or experience that provides required knowledge, skills, and abilities will be considered.
Prior hospitality experience is preferred, ideally in a luxury environment.

Preferred Technologies

Moderately complex computer system
Electronic keys
Electronic acceptance method

Schedule, Compliance, and Attendance

Regular attendance in line with hotel standards is essential; irregular attendance may result in disciplinary action up to and including termination.
Due to the cyclical nature of hospitality, employees may work varying schedules based on hotel needs, including nights, weekends, and holidays.
Upon employment, employees must comply with hotel rules and regulations for safe and efficient operation of the hotel facilities.

Physical Demands and Work Environment

Regularly required to stand (up to eight hours per shift excluding required meal periods and rest breaks), reach for items commonly used, and speak to and listen to guests.
Occasionally required to lift and/or move up to 50 pounds.
Noise level is usually moderate.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific guidelines are provided in the Employee Handbook.

Compensation, Location, and Education Preference

Location: Palo Alto, CA (onsite)
Salary: USD 25 - 26 per hourly
Education: High school diploma (preferred)

Position Summary

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of the stay to meet the hotel’s standard of quality.

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1d ago

Guest Service Agent

FFRN HOTEL INC Raleigh, NC

Raleigh, NC

1d ago

Full time Administrative Support Customer Service Front Desk

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Job Description

Join our onsite team in Raleigh, NC as a Guest Service Agent, supporting smooth front desk operations, guest experiences, and daily security reporting.

Responsibilities

Welcome guests and manage check-in and check-out with friendliness, speed, and accuracy
Serve as the local point of contact for attractions, restaurants, and events; use specific publications and maps to provide directions
Address guest complaints with professional care and concern
Promote the franchise membership club and assist guests with securing future stays at your hotel and other Daly Seven properties
When the hotel is full, proactively help guests locate lodging through referrals
Maintain accuracy in cash processes: manage the cash drawer and balance shift reports daily
Handle reservations by taking and recording them accurately; verify credit card validity; stay updated on daily and future reservation status
Operate the switchboard and perform master computer operations, including shutdown procedures
Maintain the location of the ADA box
Keep the lobby and office clean at all times
Set up the continental breakfast and coffee service
Support security needs by reporting potential hazards and investigating alleged injuries in the absence of a manager
Follow emergency procedures, manage the fire system (including shutting off false alarms), and know the location of emergency lights and utility cut-offs (gas, electric, and water)
Complete Incident Reports for guests or Accident Reports for employees when necessary

Requirements

Prior hotel brand experience and/or customer service experience preferred
Excellent verbal and written skills
Computer proficiency
Ability to stand for an extended period of time
Ability to lift up to 10 pounds
Ability to bend, stoop, and regularly go up and down stairs

Technologies

Switchboard
Master computer operations
ADA box

Safety & Security

Report potential hazards and investigate alleged injuries when a manager is not available
Maintain knowledge of emergency procedures
Know how to handle the fire system, including shutting off false alarms
Know the location of emergency lights and utility cut-offs (gas, electric, and water)
Complete Incident Reports for guests and Accident Reports for employees when necessary

Master the Details

Ensure cash handling accuracy, manage the cash drawer, and balance shift reports daily
Take and record reservations accurately; verify credit card validity; track daily and future reservation status
Operate the switchboard and master computer operations, including shutdown procedures
Maintain knowledge of ADA box location
Maintain cleanliness in the lobby and office
Set up continental breakfast and coffee service

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5d ago

Front Desk Agent

East Austin Hotel Austin, TX

Austin, TX

5d ago

$17 - $17/hr Full time Administrative Support Customer Service Front Desk

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Job Description

East Austin Hotel is looking for a Front Desk Agent who helps create a smooth, welcoming arrival and a seamless departure for every guest. You will be the first and last point of contact onsite, supported by structured procedures and access to the technology used to run day-to-day operations. Enjoy a role with flexible schedules across full-time or part-time options, competitive pay, and a benefits package that supports your health and wellbeing.

Responsibilities

Answer phones promptly and in a courteous manner.
Create, confirm, and manage guest reservations in the property management system.
Check in and check out guests efficiently.
Assign rooms in the system prior to guest arrival, helping keep room availability balanced.
Prepare arrival paperwork, including key packets.
Communicate pertinent guest information to designated departments, including special requests related to Housekeeping and potential delivery of an amenity.
Up-sell rooms when possible to maximize revenue.
Anticipate guest needs using knowledge of guests staying.
Process cash and credit card transactions using established procedures.
Resolve guest problems or complaints by following service recovery guidelines, coordinating with the right team members, and following up to ensure completion and guest satisfaction.
Maintain confidentiality of all guests and hotel information at all times.
Ensure security for guest room access, including careful attention to key control.
Program key cards for the length of stay only and distribute additional keys only to guests listed on the reservation with proper ID.
Maintain guest history files in the property management system.
Stay highly aware of the surrounding area and events to provide recommendations.
Generate, print, and distribute daily and weekly reports.
Complete shift checklists each shift, sign, and include in the daily drop.
Resolve discrepancies on the room status report with Housekeeping.
Manage responsibility for the issued bank: count at the beginning and end of shift, open and close the shift correctly, and make cash drops in line with proper cash handling procedures.
Maintain complete knowledge of hotel features and services, including hours of operation, room types and numbers, layout, amenities, locations, room rates, and special packages and promotions.
Refer guests to hotel outlets and connect them to local attractions and services.
Follow established hotel standards of procedures.

Requirements

Clear, pleasant communication in English, both verbally and in writing, with guests, management, and team members.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with team members within and outside your department.
Ability to think clearly and quickly, making concise decisions.
Strong ability to prioritize, organize, and follow up.
Ability to work well under pressure, handling many arrivals and departures within a short period of time.
Previous customer service experience.
Previous hotel front desk experience is strongly preferred.
High school diploma or equivalent.
Open availability to work weekends and holidays based on hotel needs.
Basic computer skills to operate property management systems.
Reliable transportation.

Benefits

Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Details

Location: Austin, TX 78702 (onsite)
Work location: In person
Job types: Full-time, Part-time
Pay: $17.00 per hour (USD 17 - 17 per hourly)
Experience: 1 year (Front desk, Hospitality preferred)
Technologies: property management system, computer systems

Physical Requirements

Working extended hours may be required as needed.
Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
Work on a computer for extended periods of time, approximately 8+ hours per day.
Lifting (rarely) 20–25 lbs.

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9d ago

Guest Services Agent

Rebel Hotel Company Iselin, NJ

Iselin, NJ

9d ago

$20 - $20/hr Full time Customer Service Front Desk Guest Check In

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Job Description

The Guest Services Agent delivers responsive, courteous support across the Guest stay, handling Front Office duties such as check-in, check-out, requests, billing, and day-to-day coordination with other departments. This onsite role in Iselin, NJ supports a consistent Guest experience while aligning with hotel, brand, company, and union standards.

Role Overview

As the Guest Services Agent, you will serve as a primary point of contact for arriving, staying, and departing Guests. You will ensure procedures are completed accurately, questions and concerns are addressed promptly, and Front Office records are maintained with care. You will also communicate Guest needs to the appropriate hotel departments to support smooth service delivery.

Key Responsibilities

Welcome Guests and provide professional, friendly service throughout the stay.
Complete check-in and check-out procedures accurately and efficiently.
Answer Guest questions and address requests or concerns in a timely and professional manner.
Process payments, room charges, and Guest accounts in accordance with hotel procedures.
Keep Guest information and Front Office records accurate and up to date.
Relay Guest needs and requests to the appropriate hotel departments for follow-up.
Maintain knowledge of hotel services, amenities, dining options, and local attractions.
Maintain a clean, organized, and professional Front Desk and lobby area.
Follow hotel, brand, company, safety, security, and applicable union procedures.
Maintain confidentiality of Guest information and hotel records.

Required Qualifications

High School Diploma or GED.
Previous hotel or Guest Services experience is preferred.
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Basic computer skills and cash-handling ability.
Ability to work flexible schedules, including weekends and holidays.

Technology

Computer

Compensation and Location

Location: Iselin, NJ (onsite)
Pay: USD 20 per hour (20 - 20)

Benefits

Union wages and benefits in accordance with the applicable collective bargaining agreement
Medical, dental, and vision insurance, as applicable
401(k) and/or retirement benefits, as applicable
Paid time off and holidays, as applicable
Career advancement opportunities within a rapidly growing company
Employee hotel discounts and travel benefits, where applicable

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12d ago

Guest Service Agent

Jamsan Hotel Management Woburn, MA

Woburn, MA

12d ago

$17 - $19/hr Full time Customer Service Front Desk Guest Check In

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Job Description

Jamsan Hotel Management is hiring a Guest Service Agent for our Fairfield Inn Woburn/Burlington team in Woburn, MA. This onsite front desk role serves as the first and last point of contact for guests, supporting smooth daily operations while delivering warm, professional service.

Key Responsibilities

Welcome guests warmly and professionally to create a positive first impression upon arrival.
Complete accurate and efficient guest check-ins and check-outs using the hotel’s property management system.
Process reservations, including modifications and cancellations, and manage room assignments and guest requests according to hotel procedures.
Maintain an attentive presence at the front desk and stay readily available to assist guests.
Answer hotel phone calls professionally and respond promptly to guest inquiries.
Share information about hotel amenities and services, along with directions, restaurants, attractions, transportation, and local recommendations.
Listen to guest requests, take ownership of finding appropriate solutions, and follow up after completing a request or resolving an issue.
Coordinate with Housekeeping and Maintenance to support prompt handling of rooms and guest needs.
Monitor room status and communicate effectively with Housekeeping regarding arrivals, departures, and room readiness.
Respond to guest complaints with professionalism, empathy, and sound judgment.
Use appropriate discretion when resolving issues, and communicate any exceptions or special arrangements clearly to management and the team.
Maintain accurate records of guest interactions, room assignments, incidents, payments, and other required information.
Process payments, deposits, incidental charges, and other transactions accurately.
Assist with Marriott Bonvoy member requests and recognize guests in line with applicable Marriott standards.
Keep the front desk and lobby area clean, organized, and professional.
Complete assigned shift duties, reports, and checklists accurately.
Communicate important information during shift changes to support continuity of service.
Follow hotel emergency procedures, safety policies, and security protocols.
Work collaboratively with Housekeeping, Maintenance, Management, and other departments to support a seamless guest experience.
Assist with other hotel operational responsibilities as needed.

Required Skills and Qualifications

Previous experience in hotel front desk, guest service, hospitality, or customer service is preferred.
Experience with a hotel property management system (PMS), preferably FOSSE or a comparable system, is strongly preferred.
Prior Marriott or select-service hotel experience is an advantage.
Strong communication and interpersonal skills to interact professionally with guests and coworkers.
Excellent phone etiquette and the ability to manage multiple guest requests while maintaining a positive attitude.
Strong problem-solving skills and the ability to make appropriate decisions within hotel guidelines.
Ability to remain calm and professional when handling challenging guest situations.
Attention to detail when handling reservations, payments, guest information, and hotel records.
Ability to multitask and prioritize in a fast-paced environment.
Reliable and punctual, with flexibility to work mornings, evenings, weekends, and holidays as scheduled.
Bilingual or multilingual abilities are a strong advantage when serving a diverse guest population.
Ability to work independently while contributing positively to the overall hotel team.
Comfort communicating with management when an exception may be appropriate, ensuring special arrangements are communicated to the team.
Genuine enjoyment interacting with people and understanding the importance of making guests feel welcomed and valued.
Takes ownership of the request and follows through.

Technologies

FOSSE
Property Management System (PMS)

Schedule and Location

Work Location: In person
Location: Woburn, MA (onsite)
Schedule: Flexible schedule; availability for mornings, evenings, weekends, and holidays as scheduled

Benefits

Employee discount
Flexible schedule

Compensation

Pay: $17.50 - $19.00 per hour

Additional Notes

Jamsan Hotel Management emphasizes associate development through training, teamwork, and hands-on experience, with a service culture focused on accountability and genuine hospitality.

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