Overnight Guest Services Agent

Giri Hotel Management is seeking a Full Time Overnight Guest Services Agent for an onsite role in Quincy, MA at Staybridge Suites and Holiday Inn Express. This position supports guest arrivals and departures during overnight hours, handles reservations, and provides helpful information about the hotel and the local area.

Key Responsibilities

• Manage online, phone, and in-person room reservations, including in a sometimes fast-paced environment
• Provide relevant shift updates to the next shift and to the direct supervisor
• Welcome guests, complete check-ins and check-outs, distribute room keys, and explain available hotel amenities
• Take payments and address any payment discrepancies
• Assist with guest issues and resolve complaints in a friendly and timely manner
• Share information about local amenities, attractions, and guest-relevant points of interest
• Coordinate with other staff members to help ensure rooms meet hotel standards and accommodate special guest requests
• Maintain clean and organized workstations and keep equipment in good working order
• Complete duties according to training procedures and follow standard operating procedures
• Assist other departments when needed
• Perform other duties as assigned, requested, or deemed necessary by management

Required Qualifications

• High school education or equivalent experience
• 1 or more full years of employment experience in a related position
• Ability to work onsite at the hotel location
• Full Time schedule of 32 to 40 hours per week for overnight shifts; flexibility required with availability on weekends and holidays
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at the front desk for extended periods
• Ability to lift and/or push up to 50 lbs of guest luggage (limited)
• Ability to work independently
• Maintain a friendly, cheerful, and courteous demeanor at all times

Preferred Skills

• Previous customer-facing experience preferred
• Knowledge of the Microsoft suite
• Second language preferred, ideally Spanish or French

Technologies

• Microsoft suite
• DailyPay

Benefits

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term and long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• DailyPay on-demand pay option
• Refer a friend program with extra compensation when they join
• Bonuses for name recognition and guest score
• Opportunities to grow within one of the fastest-growing hotel companies