Enjoy a role that puts you at the center of the guest experience at Holiday Inn Express Peekskill (Night Auditor) at Hotel Equities Group, LLC. This onsite position supports smooth front office operations across guest arrival, stay, and departure, with a team-focused environment and benefits designed to help you stay secure and grow.
Compensation: USD 18 to 20 per hour.
What You’ll Do
As the Front Office Night Auditor, you deliver welcoming, efficient, and professional service while handling day-to-day guest needs. You’ll assist guests with requests, reservations, payments, information, and routine service recovery, helping keep hotel operations running smoothly.
- Greet guests and provide friendly, professional support during their stay
- Process arrivals, departures, reservations, and payments accurately
- Respond promptly to questions, concerns, and special requests
- Resolve routine guest issues and escalate concerns to management when appropriate
- Maintain accurate guest information, records, and shift documentation
- Communicate effectively with housekeeping, maintenance, sales, and other departments
- Promote hotel services, amenities, and relevant guest opportunities
- Follow cash-handling, security, privacy, and hotel operating procedures
- Monitor the lobby and front desk area to keep it welcoming and organized
- Complete assigned shift responsibilities and maintain effective communication during handoffs
- Perform other duties as assigned
Systems and Tools
- Property Management Systems (PMS)
- Point-of-Sale (POS) systems
- Microsoft Office Suite
- Hotel guest-service and communication platforms
What You Bring
- High school diploma or equivalent preferred
- Previous hotel, front desk, customer service, or related experience preferred
- Strong verbal and written communication skills
- Basic computer skills and cash-handling skills
- Ability to remain professional and composed while handling guest concerns
- Ability to work flexible hours, including nights, weekends, and holidays as needed
Benefits and Support
- Medical, Dental & Vision Insurance
- Paid Vacation, Sick Time (Where Required by State Law) & Holidays
- 401(k) Retirement Plan
- Employee Assistance Program
- Career Growth Opportunities & Leadership Development Programs
- Reduced Hotel Rates Throughout Our Portfolio
- Employee Referral Program
- Life Insurance
- Flexible Spending Account (FSA)
- Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)
Physical Requirements
- Stand and walk for extended periods and move throughout the front office area
- Sit, bend, reach, and lift as needed to complete job duties
- Occasionally lift and carry supplies or equipment up to 25 pounds
- Use computers, phones, tablets, and standard office equipment for extended periods
Location: Peekskill, NY (onsite).
Ideal fit: a warm, welcoming, service-first professional who stays organized, handles multiple priorities calmly, and communicates with reliability and professionalism throughout the shift.
