Front Desk Agent

Front Desk Agent Hotel Jobs

4 jobs found

Today

Front Desk Agent

Cambria Hotel Copper Mountain CO Frisco, CO

Frisco, CO

Today

$25+/hr Full time Customer Service Front Desk Front Desk Agent

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Job Description

Front Desk Agent at Cambria Hotel Copper Mountain CO in Frisco, CO, onsite, supporting guest services across registration, billing, reservations, and day-to-day requests.

Responsibilities

Greet guests in a friendly, professional manner and support check-in, registration, and room assignments
Assist with guest inquiries covering hotel services, dining, entertainment, and travel directions
Manage room availability and maintain accurate guest accounts
Post charges, process payments, and make change
Place reservations and handle guest requests, including safekeeping of valuables
Coordinate and communicate effectively with other hotel departments
Follow hotel credit policies and help ensure accurate cash handling
Support teammates and take on additional responsibilities as needed

Requirements

Strong leadership, communication, and organizational skills
Ability to multitask, prioritize, and solve problems
Proficiency with PMS and Microsoft Office
High School diploma or GED preferred
Hospitality customer service experience preferred

Technologies

PMS
Microsoft Office
DailyPay

Benefits

401(k) & Roth 401(k) with company match; eligible for full-time and part-time Team Members
Health, Dental, Vision & Life Insurance
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts
Earned wage access through DailyPay on day one

Schedule

Flexible schedule, including nights, weekends, and holidays

Physical Requirements

Standing for long periods
Light lifting up to 40 pounds

Work Conditions

Indoor environment with minimal exposure to adverse conditions

Compensation

USD 25 per hourly

Location

Frisco, CO (onsite)

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1d ago

Front Desk Agent

Hotel Zephyr - Fisherman's Wharf San Francisco, CA

San Francisco, CA

1d ago

$31 - $33/hr Full time Customer Service Front Desk Front Desk Agent

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Job Description

Provide the first point of contact for guests while keeping the front desk running accurately and smoothly onsite in San Francisco.

Responsibilities

Deliver exceptional customer service to create a positive first impression
Manage guest check-in and check-out processes with accuracy and efficiency
Answer guest inquiries promptly and handle issues or complaints professionally with empathy
Share recommendations and information on local attractions, dining options, and hotel amenities
Coordinate with other departments to support a seamless guest experience
Keep the front desk area clean, organized, and ready for guests
Process cash and credit card transactions accurately
Use strong attention to detail and a proactive approach to support guest satisfaction

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality setting
Excellent communication and interpersonal skills
Cash handling experience required
Strong problem-solving skills and ability to stay calm under pressure
Proficiency with computer systems and knowledge of hotel property management software
Outstanding organizational skills and ability to multitask effectively
Flexible schedule availability, including evenings, weekends, and holidays
High school diploma or equivalent

Technologies

Hotel property management software

Benefits

Multiple tiers of medical coverage
Dental & Vision coverage
24/7 Teledoc service
Free maintenance medications
Pet insurance
Hotel discounts
Tuition reimbursement
Paid time off (vacation, sick, bereavement, and holidays)
401K match

Location and Pay

Onsite position in San Francisco, CA
Hourly pay: USD 31–33 per hour

Workplace Requirements

Drug-free workplace: pre-employment drug test and background check required
We participate in E-Verify

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2d ago

Front Desk Agent

Kimpton Palladian Hotel Seattle, WA

Seattle, WA

2d ago

$24+/hr Full time Customer Service Front Desk Front Desk Agent

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Job Description

The Front Office team member delivers welcoming, efficient service for guest arrival, stay, and departure while supporting room revenue and occupancy at Kimpton Palladian Hotel.

Key Responsibilities

Provide attentive guest service during check-in, throughout the stay, and checkout
Answer guest inquiries for restaurants, transportation, entertainment, and related requests
Handle reservations by collecting necessary details and following the rate-quoting scenario
Follow all cash handling and credit policies
Maintain current knowledge of rates, packages, and special promotions listed in the Red Book
Stay informed on in-house groups, including closed out and restricted dates
Use hospitality terminology correctly in guest interactions
Apply emergency procedures knowledge and assist as needed
Complete shift tasks efficiently using the shift checklist
Operate the Front Desk computer system and manage front desk operational workflows
Perform administrative closeout duties, including balancing and preparing individual paperwork for shift closing per hotel standards
Complete required reports, including a bucket check, room rate verification report, and housekeeping report
Maintain and market promotions and guest programs
Keep the work area clean
Assist guests with safe deposit boxes
Use proper two-way radio etiquette when communicating with other employees

Requirements

High School diploma or equivalent required
College course work in a related field helpful
Experience in a hotel or related field preferred
Computer experience required
Customer service experience preferred
Maintain a warm and friendly demeanor at all times
Communicate effectively, verbally and in writing, with employees and guests at all levels in a courteous, service-oriented manner
Listen to, understand, and clarify concerns raised by employees and guests
Multitask and prioritize departmental functions to meet deadlines
Maintain regular attendance in compliance with Highgate Hotel Standards, based on scheduling needs of the hotel
Maintain high standards of personal appearance and grooming, including proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to support safe and efficient operations
Contribute to productivity by identifying problem areas and assisting with solution implementation
Handle problems by anticipating, preventing, identifying, and solving as necessary
Understand and apply complex information and data from multiple sources to meet objectives
Cross-train in other hotel-related areas
Maintain confidentiality of information
Show initiative by anticipating guest and operational needs

Technologies

Front Desk computer system

Benefits

Travel discounts at our hotels
Competitive benefits including three pricing tiers of medical coverage
Dental and Vision benefits for eligible full-time associates
Paid time off plans may be available for associates who qualify
Retirement 401(k) Program open to both full-time and part-time associates who qualify

Location: Seattle, WA (onsite)

Pay: USD 24 per hourly

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5d ago

Overnight Front Desk Agent

The Tavern Hotel Cottonwood, AZ

Cottonwood, AZ

5d ago

$19+/hr Part time Administrative Support Customer Service Front Desk

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Job Description

Overnight Front Desk Agent position at The Tavern Hotel in Cottonwood, AZ (onsite), serving as the first point of contact for guests during overnight hours.

Responsibilities

Welcome guests in a friendly and professional manner
Complete hotel check-ins and check-outs using the hotel reservation system
Share details on hotel amenities and services, plus local attractions
Answer incoming phone calls and respond to guest inquiries
Support guests with special requests and accommodations
Address guest complaints or concerns with empathy and professionalism
Keep the front desk area clean, organized, and ready for arrivals
Coordinate with other hotel staff to help ensure guest satisfaction

Requirements

Previous experience in a hotel or hospitality setting preferred
Bilingual or multilingual skills a plus
Familiarity with phone systems and basic computer skills
Strong customer service and communication skills
Ability to manage difficult situations with patience and professionalism
Knowledge of night audit procedures advantage

Pay

From $19.00 per hour

Job Type

Part time

Work Location

In person

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