Front Desk Agent

Provide front desk and guest services that support smooth arrivals, departures, and hotel financial performance.

Responsibilities

• Welcome guests and complete the registration process, including entering and retrieving guest information in the computer system
• Confirm guest details and room rate, assist with room selection, and code electronic keys
• Promote available marketing programs and provide a welcome packet
• Ensure each guest knows the location of their room and coordinate bell service when needed
• Support check-out by verifying rooms and services are correctly accounted for
• Use the point-of-sale system to handle transactions, including money handling, credit and debit card processing, and accepting/recording multiple payment types
• Convert foreign currency, provide change, and process gift certificates and cards
• Maintain accurate knowledge of hotel information, including room categories, room rates, packages, promotions, and local area/product details
• Answer guest questions and handle inquiries with timely, friendly, and efficient service
• Use up-selling techniques to promote hotel services and facilities and help maximize room occupancy
• Handle guest complaints by researching, resolving, and negotiating solutions to support guest satisfaction
• Receive, input, retrieve, and relay messages to guests

Requirements

• Comfort with front desk workflows for guest registration, check-out, and ongoing guest service
• Ability to use a computer and the point-of-sale system
• Experience processing credit and debit cards and managing payments
• Skill in responding to inquiries and requests while resolving issues promptly
• Knowledge-focused approach to hotel offerings (room categories/rates, packages, promotions, and local area information)
• Ability to manage guest messaging accurately

Technologies

• Computer
• Point-of-sale system
• Credit and debit cards

Salary

• USD 22 - 22 per hour

Location

• Redwood City, CA (onsite)

Notes: The job description excludes non-essential and marginal functions incidental to core duties. Examples are not all-inclusive. Other job-related duties may be assigned by the supervisor. The description may change at the Company’s discretion and does not create an employment contract; associates remain at-will.