Front Desk Reservations

Front Desk Reservations Hotel Jobs

8 jobs found

Today

Front Desk Agent

Clarion Hotel - Concord Concord, CA

Concord, CA

Today

Full time Customer Service Front Desk Front Desk Reservations

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Job Description

Clarion Hotel - Concord is hiring a Front Desk Agent onsite in Concord, CA to support guest arrivals, reservations, and end-of-stay account settlement.

Responsibilities

Greet and register guests during check-in
Deliver outstanding guest service throughout the stay and settle guest accounts upon completion of the stay
Handle reservations, including registering guests and making or modifying reservations
Perform front desk operator and concierge duties as assigned
Provide attentive, courteous, and efficient service before arrival and during the stay while maximizing room revenue and occupancy
Maintain a positive, upbeat personality and a strong commitment to customer service
Present with a professional appearance and demeanor
Maintain the highest level of confidentiality in all areas
Multi-task effectively, stay detail-oriented, and problem-solve to support internal and external customers
Listen to guest concerns, clarify issues, and resolve complaints professionally and courteously
Communicate clearly and convey information and ideas effectively
Recognize and act on safety or loss prevention incidents to reduce damage, injury, and liability risk; follow all company safety and security policies and procedures
Coordinate with other departments to keep room status current and support timely room repairs
Use persuasive selling techniques to sell rooms and promote marketing programs
Complete front desk tasks including guest transactions, balancing reports, cash control, deposits, and processing reservations and credit cards
Operate the phone system and TDD equipment
Use shift logbooks and shift reports for effective communication
Operate basic office equipment
Apply hotel policies related to cancellation, extended stays, room types and rates, late check-outs, early arrivals, and special requests
Manage key control by issuing and receiving room keys and master keys
Process lost and found items according to policy
Assist with training new staff
Support a positive, enjoyable work environment
Maintain an understanding of hotel products and services, including food and beverage and recreation
Perform other duties as assigned

Requirements

Ability to multi-task, remain detail-oriented, and problem-solve when working with internal and external customers
Skills to handle and resolve guest complaints professionally and courteously by listening and clarifying concerns
Good communication skills and ability to convey information and ideas
Ability to perform basic math and understand financial information
Completion of training in security, alcohol, and health and safety
Ensure OSHA and State and Federal guidelines are followed for chemical, fire, health, and safety
Keep safety in mind in all tasks
Basic knowledge to operate computer equipment, including the Microsoft Office suite

Technologies

Microsoft Office suite
TDD equipment

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1d ago

Front Desk Agent

Hotel Theo New Orleans, LA

New Orleans, LA

1d ago

$17+/hr Full time Administrative Support Customer Service Front Desk

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Job Description

Hotel Theo in New Orleans, LA (onsite) is seeking a Front Desk Agent to support guest arrival, reservations, billing, and day-to-day operations with a strong focus on service and revenue goals.

Responsibilities

Welcome every guest using a warm, genuine approach
Manage efficient check-in and check-out processes
Provide expert local tips for navigating New Orleans
Process reservations accurately
Assign rooms and manage room assignments
Handle billing and payment processing with accuracy
Process special guest requests
Upsell room categories
Promote on-site amenities
Identify business leads such as group bookings, events, or corporate travel and pass them to the Sales department
Take ownership of guest concerns, working to find quick solutions
Coordinate closely with Housekeeping, Maintenance, and the restaurant team to support smooth operations

Requirements

Communicate clearly, warmly, and professionally in fast-paced situations
Stay calm under pressure and confidently handle challenging guest conversations
Take genuine pride and ownership in solving problems rather than passing them along
Be detail-oriented and comfortable using computers and learning new software

Compensation

USD 17.00 per hour

Benefits

Comprehensive Medical, Dental, and Vision coverage
401(k) plan and generous Paid Time Off (PTO)
Hands-on training, ongoing professional development, and opportunities for promotion within the company
A team-oriented workplace that recognizes and rewards strong performance, with opportunities to gain experience across multiple hotel operations

Application Tips

Protect yourself from email and recruiting scams
Hotel Theo does not accept applications via email or fax
Hotel Theo never asks for money as part of the application process
Hotel Theo only contacts job applicants from approved email domains

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5d ago

Front Desk Receptionist / Night Shift

Historic Blue Moon Hotel New York, NY

New York, NY

5d ago

$17+/hr Full time Customer Service Front Desk Front Desk Reservations

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Job Description

The Historic Blue Moon Hotel is seeking a dedicated Front Desk Receptionist for the night shift. This onsite role supports smooth front desk operations, high-quality guest service throughout the night, and effective communication between guests and hotel staff.

Location

New York, NY (onsite)

Schedule

Night shift coverage is required, including weekend availability.

Pay

$17.00 per hour (USD)

Key Responsibilities

Provide night shift front desk support while maintaining hotel standards during overnight hours.
Welcome guests warmly upon arrival to support a positive first impression.
Manage check-in and check-out using property management systems (PMS) such as Mews (paid training is available).
Answer guest inquiries via phone and in person with professionalism, courtesy, and clear communication.
Coordinate reservations, modifications, cancellations, and special requests using hospitality reservation systems.
Assist with laundry as needed.
Bring up and put back garbage cans on evening and night shifts.
Keep the work area and common areas fresh and clean.
Address guest concerns or emergencies promptly by following hotel emergency procedures, offering solutions or escalating as required.
Maintain security protocols overnight by monitoring CCTV, controlling access points, and completing routine safety checks.

Requirements

Multilingual or bilingual abilities are highly desirable to support guest interactions and client communication (not mandatory).
Strong customer service skills with a focus on problem-solving and guest relations.
Excellent phone etiquette and communication skills for efficient inquiry handling during night hours.
Ability to work independently during night shifts while maintaining hospitality and security standards.
Previous experience in hotel management or front desk roles is advantageous but not mandatory.

Technologies Used

Mews
CCTV

Benefits

Employee discount
Flexible schedule
Professional development assistance

Job Summary

In this role, you will deliver exceptional guest services, handle front desk operations, and ensure clear communication between guests and staff throughout the night.

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6d ago

Front Desk Agent

Radisson Hotel Grand Rapids Riverfront Grand Rapids, MI

Grand Rapids, MI

6d ago

$16+/hr Full time Customer Service Front Desk Front Desk Reservations

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Job Description

Earn from $16.00 per hour and be the welcoming presence guests remember during their stay. In this on-site role at Radisson Hotel Grand Rapids Riverfront in Grand Rapids, MI, you will represent the hotel at the front desk by coordinating guest services and helping deliver superior customer care from arrival through departure.

What you’ll do

Maintain an accurate view of vacancies, reservations, and room assignments.
Use working knowledge of the reservations department to handle same-day reservations and future bookings as needed, including awareness of cancellation procedures.
Know room locations, room types available, and room rates, then apply persuasive selling techniques to book rooms and promote other hotel services.
Register arriving guests, assign rooms, and keep room information current.
Coordinate room status updates with housekeeping by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinate guest room maintenance work with the engineering and maintenance division.
Stay informed on daily activities and meetings taking place in the hotel.
Report unusual occurrences or guest requests to the manager or assistant manager.
Manage and resolve guest complaints professionally and courteously.
Process guest check-outs and handle monetary transactions while following front desk procedures.
Maintain customers’ privacy and a high level of professional appearance and demeanor.
Perform other duties as assigned.

What you bring

High school diploma or equivalent.
Previous hotel-related experience preferred (choiceAdvantage 1 year preferred; hotel 1 year preferred).
Ability to communicate professionally with the public, hotel staff, and management.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures, and to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays.

Job details

Location: Grand Rapids, MI (onsite, in person)
Pay: From $16.00 per hour
Job types: Part-time, Full-time

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8d ago

Front Desk Agent

Hotel Casa Del Mar Santa Monica, CA

Santa Monica, CA

8d ago

$32 - $35/hr Full time Customer Service Front Desk Front Desk Reservations

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Job Description

Provide arrival-to-departure support at a Santa Monica property by handling check-in, guest requests, and front desk payments.

Responsibilities

Check guests in and out accurately and efficiently.
Respond promptly with clear, accurate information on availability, accommodation types, transportation to and from the hotel, rates, and related details.
Manage and execute guest requests during arrival and throughout their stay.
Promote Hotel marketing programs.
Assign reservations based on guest preferences and current availability.
Answer questions about hotel facilities and services, plus local attractions and directions.
Handle guest complaints tactfully and negotiate appropriate resolutions.
Develop, maintain, and support a financially responsible return guest program unique to ETC Hotels.
Process payments, including cash and credit cards, as part of guest service at the front desk.

Requirements

Minimum ONE Year of working in luxury hospitality.
Front desk experience: 2 years (Required).
Open availability with coverage for weekends and holidays (Required).
Ability to multi-task while maintaining poise and a sense of humor in a fast-paced, demanding environment.
Ability to read, speak, and understand English.
Ability to stand and walk during eight-hour shifts.
Professional, well-groomed, courteous representation of the company.

Benefits

Competitive wage: USD 32 - 35 per hour.
Medical, Dental, Vision, and Life Insurance.
Vacation/Holiday and Sick Pay.
401(k) with company match.
Uniform provided and dry cleaned.
Free parking and a commuter incentive program.
401(k) and 401(k) matching.
Employee discount.
Referral program.

Job Details

Job type: Full-time
Work location: In person
Location: Santa Monica, CA (onsite)
Ability to commute: Santa Monica, CA 90405 (Required)
Pay: $32.00 - $35.00 per hour

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10d ago

Sports Reservationist

Pyramid Hotel Group Wesley Chapel, FL

Wesley Chapel, FL

10d ago

Full time Administrative Support Customer Service Front Desk

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Job Description

Pyramid Hotel Group is hiring a Sports Reservationist to manage incoming sports-related reservation calls and support booking operations onsite in Wesley Chapel, FL.

Key Responsibilities

Take sports reservations and accurately input details into the computer system
Answer questions on room rates, outlets, and room locations
Handle reservation actions including reservations and cancellations
Provide information on adult and junior tennis packages and sports camps
Respond to inquiries about hotel facilities, services, and special promotions
Coordinate bookings by interacting with the Group Rooms Coordinator
Activate the “manual system” in the event of system downtime
Maintain up-to-date knowledge of the phone system
Oversee and manage guest special requests in a professional manner
Post advance deposits and keep accurate deposit records
Complete assigned projects by required times, including documents completed as directed and to specifications
Participate in cross-training and assist as needed in PBX and Front Desk
Assist with mailings as needed

Requirements

High school graduate or equivalent
Pleasant speaking voice
Bilingual preferred
Previous experience in reservations and PBX
Excellent written and verbal skills
Ability to type accurately at 30 words per minute

Technologies

Computer system
PBX

Job Details

Job Type: Full time
Category: Commercial
Location: Wesley Chapel, Florida, United States of America (onsite)
Job ID: R0065379
Widget: Regular

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10d ago

Reservationist

Queen Kapiolani Hotel Honolulu, HI

Honolulu, HI

10d ago

Full time Customer Service Front Desk Front Desk Reservations

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Job Description

At Queen Kapiolani Hotel in Honolulu, HI, the Reservationist role is your chance to be the first point of contact for guests, supporting memorable stays from the very first call. You will respond to reservations and deliver prompt, friendly service, while helping guests find the information they need about the hotel and local happenings. The hotel also offers excellent pay, plus hotel discounts and F&B discounts. You’ll be part of an anything-but-standard growing hotel company where dedication and teamwork matter.

What you’ll do

Provide information to guests about the hotel and local happenings.
Complete reservations by obtaining all pertinent details needed to book accurately.
Answer the telephone and greet prospective guests in a friendly manner.

What you bring

High school diploma or equivalent.
At least six months of customer service experience.
A friendly, outgoing personality with the ability to communicate with guests in a professional and positive way at all times.

Schedule expectations

When you’re here, be prepared to accommodate varying schedules, including nights, weekends, and holidays.

How you’ll show up

Dedicated: Devoted to a task or purpose with loyalty or integrity.
Enthusiastic: Shows intense and eager enjoyment and interest.
Team Player: Works well as a member of a group.
Detail Oriented: Carries out tasks with all necessary details to get them done well.

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11d ago

Front Desk Agent

Sacajawea Hotel Three Forks, MT

Three Forks, MT

11d ago

$18 - $22/hr Full time Administrative Support Customer Service Front Desk

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