Hotel Jobs in Garland, TX

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Front Desk Supervisor

Frontera Hotel Group Garland, TX

Garland, TX

Today

$17 - $18/hr Full time Customer Service Front Desk Front Desk Reservations

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Job Description

Frontera Hotel Group is seeking a Front Desk Supervisor to lead day-to-day front desk operations at its Garland, TX 75040 hotel location. In this onsite role, you will help ensure a smooth, organized arrival experience while supporting the front desk team with reservations, guest interactions, and ongoing coordination with other departments.

You will oversee daily shift activities, manage guest-facing communication, and stay on top of key operational details using hospitality reservation systems and a PMS. The position supports consistent service standards, clear handoffs, and timely follow-through on guest concerns.

Key Responsibilities

Guide front desk staff through daily tasks, service standards, and shift handoffs.
Coordinate reservations, arrivals, departures, room assignments, and guest requests using hospitality reservation systems and a PMS.
Respond to guest concerns using sound customer service problem-solving, ensuring issues are followed through to resolution.
Handle phone communication with professional phone etiquette and provide accurate information to guests and colleagues.
Follow hotel emergency procedures, support night audit processes as needed, and maintain clear shift records.

Qualifications

Background in front desk, customer service, guest services, guest relations, and clear client communication.
Strong organization, sound judgment, and the ability to support a team in a hospitality setting.
Hotel or resort experience is preferred.
Hospitality management or hotel management knowledge is preferred.
Familiarity with OPERA and other hospitality reservation systems or PMS is preferred.
Bilingual or multilingual communication skills are preferred.

Technology

OPERA
Hospitality reservation systems
PMS

Benefits

401(k)
Dental insurance
Employee discount
Flexible schedule
Free parking
Health insurance
Life insurance
Paid time off
Vision insurance

Pay and Schedule

Hourly pay: USD 17 to 18 per hour
Expected hours: 40.0 per week
Work location: In person (onsite)

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