Front Desk Supervisor

Frontera Hotel Group is seeking a Front Desk Supervisor to lead day-to-day front desk operations at its Garland, TX 75040 hotel location. In this onsite role, you will help ensure a smooth, organized arrival experience while supporting the front desk team with reservations, guest interactions, and ongoing coordination with other departments.

You will oversee daily shift activities, manage guest-facing communication, and stay on top of key operational details using hospitality reservation systems and a PMS. The position supports consistent service standards, clear handoffs, and timely follow-through on guest concerns.

Key Responsibilities

• Guide front desk staff through daily tasks, service standards, and shift handoffs.
• Coordinate reservations, arrivals, departures, room assignments, and guest requests using hospitality reservation systems and a PMS.
• Respond to guest concerns using sound customer service problem-solving, ensuring issues are followed through to resolution.
• Handle phone communication with professional phone etiquette and provide accurate information to guests and colleagues.
• Follow hotel emergency procedures, support night audit processes as needed, and maintain clear shift records.

Qualifications

• Background in front desk, customer service, guest services, guest relations, and clear client communication.
• Strong organization, sound judgment, and the ability to support a team in a hospitality setting.
• Hotel or resort experience is preferred.
• Hospitality management or hotel management knowledge is preferred.
• Familiarity with OPERA and other hospitality reservation systems or PMS is preferred.
• Bilingual or multilingual communication skills are preferred.

Technology

• OPERA
• Hospitality reservation systems
• PMS

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay and Schedule

• Hourly pay: USD 17 to 18 per hour
• Expected hours: 40.0 per week
• Work location: In person (onsite)