Front Desk Supervisor

The Front Office Supervisor is an active front desk role that reports to the Director of Front Office and helps lead day to day coverage by supporting Front Desk Agents while helping maintain an elevated guest experience at the property.

Key Responsibilities

• Support Front Desk Agents with all front desk responsibilities
• Assist with staff training
• Assist with staff coaching
• Assist in team building activities
• Contribute to overall delivery of an elevated guest experience

Required Qualifications

• Hotel Front Desk experience (required)
• Excellent organizational skills
• Ability to adapt to changing business demands, guest needs, and team member needs
• Ability to work a flexible schedule, including weekends, holidays, and AM, PM, overnight, or overtime when needed
• Gracious, friendly and fun demeanor
• Excellent communication skills
• Previous experience building and supporting teams
• Previous experience assessing guest feedback to enhance guest experience
• Results oriented with the ability to work under pressure

Compensation

Starting wage is $22.50 per hour and is based on tenure, applicable experience, and work history. The hourly pay range is $22.50 to $24.95.

Pay: $22.50 - $24.95 per hour

Salary: USD 22 - 24 per yearly

Benefits

• Medical, Dental and Vision plans available for qualifying employees after 60 days
• 401k Plan with company matching after 60 days
• 7 paid holidays; hourly staff earns time and a half when working on company recognized holidays
• Paid Time Off (PTO) program
• Complimentary Parking
• Employee Stay program
• Career Growth and Development
• Discretionary annual bonus program
• Tips

Work Location and Type

• Location: Seattle, WA (onsite)
• Work mode: In person

Education

High School Diploma or its equivalent