Santa Cruz, CA

Hotel Jobs in Santa Cruz, CA

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Assistant Front Office Manager

La Bahia Hotel and Spa Santa Cruz, CA

Santa Cruz, CA

Today

$75k - $75k/yr Full time Assistant Manager Customer Service Front Desk

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Job Description

The Assistant Front Office Manager at La Bahia Hotel and Spa provides support to the Front Office Manager in running the front office day to day. This onsite role in Santa Cruz, CA focuses on maintaining high guest service standards through staff supervision, front desk operations, and cross-department coordination.

Key Responsibilities

Handle guest and internal customer complaints and inquiries courteously and efficiently, ensuring follow-through so issues are resolved to satisfaction.
Maintain positive interactions with guests and colleagues through strong working relationships.
Support the delivery of professional, exceptional guest service by ensuring Front Office employees uphold service standards at all times.
Assist with greeting and checking in VIP and Long Stay guests.
Ensure Front Office employees are familiar with the hotel’s products and services.
Personally and frequently verify guest experience during check-in and check-out.
Spend time in Front Office areas during peak periods to ensure the team manages the space effectively and fulfills the brand promise.
Establish rapport with guests and maintain ongoing customer relationships.
Conduct frequent and thorough inspections of guest rooms and front-of-house areas together with the Housekeeping Manager.
Assist with securing external guest accommodations when overbooking occurs.
Ensure public areas remain clean and meet established standards.
Confirm that all daily arrival VIP rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified, and that each room is prepared with appropriate welcome amenities.
Coordinate with Housekeeping and Engineering to block rooms as needed for maintenance.
Work closely with other management personnel in a supportive, flexible manner focused on overall hotel success and guest satisfaction.
Perform additional duties as assigned, demonstrating flexibility and leadership within the scope of the role.

Requirements

Minimum 2 years experience as Assistant Front Office Manager in a luxury hotel and/or resort overseeing multiple departments.
Luxury resort experience preferred.
Hotel opening experience a plus.
Dynamic, entrepreneurial approach with the ability to lead by example and guide a team to success.
Knowledge of local and state laws and regulations related to the rooms department.
Knowledge of luxury rooms service standards, including Forbes 5 Star and AAA 5 Diamond.
Housekeeping experience and/or knowledge is a plus.
Strong leadership skills with a natural motivator mindset.
Strong management reporting skills.
Strong business acumen.
Strong communication skills, including written, verbal, and formal presentation style.
Strong problem-solving, effective decision-making, and effective conflict management skills.
Ability to influence others.
Strong organizational skills.

Compensation

Salary: USD 75,000 per year

Benefits

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Food provided
Free parking
Health insurance
Health savings account
Life insurance
Paid jury duty
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location

Work mode: In person

Location: Santa Cruz, CA

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1mo ago

Turndown Attendant

La Bahia Hotel and Spa Santa Cruz, CA

Santa Cruz, CA

1mo ago Closed

$23 - $62/hr Part time Guest Services Hospitality Hotel Operations

This position is no longer accepting applications (closed Sep 19, 2026).

Job Description

La Bahia Hotel and Spa in Santa Cruz, CA is seeking a Turndown Attendant to help shape an effortless in-room experience each evening. This part-time role focuses on signature turndown service, crisp cleanliness, and careful documentation of guest preferences to support future stays.

This position is onsite in Santa Cruz, with compensation of $23.62 per hour (USD 23 - 62 per hourly range provided). The ideal candidate brings 2 years of experience and can consistently deliver detail-forward service while following established safety and “silent service” protocols.

Key Responsibilities

Perform signature turndown service to exact standards, including duvet folding at a 45-degree angle with custom chocolate placement, and pillow adjustments based on firm/soft preferences.
Position slippers bedside with soles facing outward, and create a mood-focused room environment by drawing curtains with precise folds.
Set lighting to 25% to match the evening ambiance.
Refresh ice buckets using the hotel’s signature crystal carafes.
Restock minibar items using guest preference data.
Lightly spritz pillow mist on linens.
Coil charging cables in leather holders.
Ensure nightstand water carafes are filled to 80% capacity and include a lemon wedge.
Follow silent service practices, including no knocking after 9:30 PM, using PMS occupancy alerts; fold any discarded clothing using Savile Row techniques.
Document guest preferences (for example, extra blankets or opened windows) to carry forward for future stays.
Complete evening refresh cleaning by removing traces of day service (such as empty glasses and used towels), vacuuming high-traffic areas with noise-controlled equipment, and aligning items according to geometric placement standards.
Maintain impeccable grooming, wearing the assigned uniform exactly as specified for proper fit, cleanliness, and presentation.
Wear the official hotel lapel pin prominently as required (unless it is embroidered onto the uniform).
Perform other duties assigned by your manager as needed.

Requirements

(2) years of experience.
Endurance to stand for long periods and walk moderate distances.
Ability to knee and bend for long periods throughout shifts.
Ability to work independently and as part of a team.
Excellent communication and customer service skills.
Comfort working in varying lighting conditions.
Capability to lift, push, and pull a moderate amount of weight, up to 50 lbs.
Flexibility to work evenings, weekends, and holidays.
Strong organization and the ability to multitask in a fast-paced environment.
Must be able to commute to Santa Cruz, CA 95060.

Technologies

PMS occupancy alerts

Benefits

401(k)
Employee discount
Paid time off

Job Type: Part-time. Work Location: In person (onsite in Santa Cruz, CA).

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2mo ago

Housekeeper

Pyramid Hotel Group Santa Cruz, CA

Santa Cruz, CA

2mo ago Closed

$21 - $21/hr Part time Guest Relations Hospitality Hotel Operations

This position is no longer accepting applications (closed Sep 5, 2026).

Job Description

Pyramid Hotel Group is hiring a part-time Housekeeper for onsite work at Chaminade Resort & Spa in Santa Cruz, CA. This role supports the cleanliness and sanitation of guest rooms and assigned areas while following safety practices and the Green Program’s linen and towel standards.

Key Responsibilities

Engage with guests to help ensure their stay is going well.
Work with the team to achieve resort and hotel cleanliness goals.
Maintain the work cart in an orderly condition and keep it properly stocked.
Use equipment, supplies, and guest amenities appropriately.
Complete thorough cleanliness and sanitation of assigned guest areas.
Change and inspect linens and towels daily while following Green Program standards.
Follow safety standards and remain alert to hazards such as broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons, reporting items as found.
Respect guests’ property at all times.
Practice responsible care of equipment.
Report to work on time according to the posted schedule to support accurate time records and proper room issuance standards.
Stay alert, courteous, and helpful to guests and coworkers.
Perform additional related duties as requested by the Floor Supervisor.

Requirements

Housekeeping experience is desirable.
Neat, pleasant personality.
Time management skills.
Ability to work on feet for an extended period.
Ability to communicate effectively.
Ability to read room numbers, dates, and basic instructions.
Ability to move, traverse, and position self to reach corners on floors and high places; observe conditions and detect odors; position and navigate carts weighing up to 100 lbs in tight spaces.
Ability to operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads, and dusters.
Ability to lift, carry, and position loads of at least 25 lbs.

Compensation

This part-time position offers $21.78 per hour (USD 21 - 21 per hourly listed).

Benefits

401k with a company match.
Recognition programs designed to celebrate dedication.

Growth Opportunities

Experienced housekeepers may have opportunities to advance into supervisory or management roles, including Housekeeping Supervisor, Manager, or Executive Housekeeper.

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2mo ago

Guest Room Attendant

Pyramid Global Hospitality Santa Cruz, CA

Santa Cruz, CA

2mo ago Closed

$21 - $21/hr Part time Custodial Services Customer Service Hospitality

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

This part-time Guest Room Attendant role is based onsite at Chaminade Resort & Spa in Santa Cruz, part of Pyramid Global Hospitality. The position focuses on cleaning and preparing guest rooms, bathrooms, and public areas to high standards while delivering a welcoming guest experience. Hourly compensation is USD 21 per hour.

Responsibilities

Engage with guests in a professional and courteous manner to support a positive stay.
Collaborate with team members to uphold cleanliness and presentation standards across the resort.
Clean, sanitize, and prepare assigned guest rooms, bathrooms, and public areas per Chaminade Resort & Spa standards.
Change and inspect linens and towels daily, adhering to resort standards and Green Program guidelines.
Keep housekeeping carts organized, stocked, and secure at all times.
Use and maintain cleaning equipment, supplies, chemicals, and guest amenities properly.
Respect guests' privacy and personal property at all times.
Identify and promptly report maintenance concerns, safety hazards, lost-and-found items, and any suspicious activity to the supervisor.
Adhere to all safety policies and procedures, including safe handling of equipment and cleaning products.
Arrive to work on time, maintain accurate time records, and follow established room assignment and daily workflow procedures.
Remain alert, professional, courteous, and helpful to guests and coworkers at all times.
Perform additional duties as assigned by the Floor Supervisor or Housekeeping Management Team.

Requirements

Prior housekeeping, hotel, or hospitality experience preferred.
Professional appearance with a positive, friendly, guest-focused demeanor.
Strong time management and organizational abilities.
English and Spanish bilingual preferred; effective communication with guests, coworkers, and supervisors.
Ability to read room numbers, dates, safety information, and basic written instructions.
Ability to stand and walk for extended periods during the workday.
Frequent bending, stooping, kneeling, crouching, reaching, stretching, twisting, pushing, pulling, and climbing while cleaning.
Ability to move and position oneself to clean floors, bathrooms, under furniture, and high surfaces.
Push, pull, and maneuver housekeeping carts weighing up to 100 lbs through hallways, elevators, and tight spaces.
Safe operation of housekeeping equipment and tools, including vacuums, mops, brooms, dusters, scrub pads, and cleaning chemicals.
Ability to observe room conditions, identify cleanliness and maintenance issues, and detect odors or safety concerns.
Ability to lift and carry items weighing up to 25 lbs regularly, occasionally more with assistance.

Technologies

Vacuum cleaners
Mops
Brooms
Dusters
Scrub pads
Cleaning chemicals

Benefits

401(k) with a company match
Recognition programs

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2mo ago

Room Attendant / Camarista

Pyramid Hotel Group Santa Cruz, CA

Santa Cruz, CA

2mo ago Closed

$21 - $21/hr Part time Clean Rooms Custodial Services Customer Service

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

This part‑time Room Attendant position at Chaminade Resort & Spa in Santa Cruz, CA, within Pyramid Global Hospitality, offers a clear path to delivering memorable guest experiences. You will help maintain inviting guest rooms, bathrooms, and public areas, contributing to a welcoming, well‑kept resort environment. The role pays $21 per hour and aligns with a part‑time schedule.

Benefits

Hourly rate of $21
Part‑time schedule
401(k) with company match
Recognition programs

Responsibilities

Interact with guests in a professional, courteous manner to support a positive stay experience.
Collaborate with fellow team members to uphold cleanliness and presentation standards of the resort.
Clean, sanitize, and prepare assigned guest rooms, bathrooms, and public areas in line with Chaminade Resort & Spa standards.
Change and inspect linens and towels daily while following resort standards and Green Program guidelines.
Keep housekeeping carts organized, fully stocked, and secure at all times.
Properly use and care for cleaning equipment, supplies, chemicals, and guest amenities.
Respect guests' privacy and personal property at all times.
Identify and promptly report maintenance concerns, safety hazards, lost‑and‑found items, and suspicious activity to the supervisor.
Follow all safety policies and procedures, including the proper handling of housekeeping equipment and cleaning products.
Report to work on time, maintain accurate time records, and follow established procedures for room assignments and daily workflow.
Remain alert, professional, courteous, and helpful to guests and coworkers at all times.
Perform other duties as assigned by the Floor Supervisor or Housekeeping Management Team.

Technologies

Vacuum cleaners
Mops
Brooms
Dusters
Scrub pads
Cleaning chemicals

Requirements

Professional appearance with a positive, guest‑focused attitude
Strong time management and organizational skills
Ability to read room numbers, dates, safety information, and basic written instructions
Ability to stand and walk for extended periods during the shift
Ability to frequently bend, stoop, kneel, crouch, reach, stretch, twist, push, pull, and climb while performing cleaning duties
Capacity to move and position oneself to clean floors, bathrooms, under furniture, and high surfaces
Ability to push, pull, and maneuver housekeeping carts weighing up to 100 lbs through hallways, elevators, and tight spaces
Ability to safely operate housekeeping equipment and tools, including vacuums, mops, brooms, dusters, scrub pads, and cleaning chemicals
Ability to observe room conditions, identify cleanliness and maintenance issues, and detect odors or safety concerns
Ability to lift, carry, and move items weighing up to 25 lbs regularly, with occasional heavier loads with assistance

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Hotel Jobs in Santa Cruz, CA

Assistant Front Office Manager

Turndown Attendant

Housekeeper

Guest Room Attendant

Room Attendant / Camarista

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