Front Office Supervisor

At Sheraton Anchorage Hotel, the Front Office Supervisor plays a key role in keeping daily operations running smoothly at the front desk. This onsite position supports guest service from check-in to check-out while coordinating staffing, systems, and communication across hotel departments.

Working in Anchorage, AK, you will help maintain appropriate coverage for front office teams and ensure the front office operates efficiently during both standard and busy periods.

What You’ll Do

• Maintain proper staffing levels for front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
• Keep a complete understanding of front office staff roles and duties, with the ability to step in and perform tasks as needed at any time.
• Operate and manage the MICROS system accurately, including daily transactions and less frequent transactions.
• Review and check AM and PM discrepancy reports for accuracy.
• Coordinate with Housekeeping and Engineering regarding guest rooms, requests, and maintenance needs, and efficiently route guest requests to the appropriate departments.
• Greet guests and communicate cordially, including promptly and professionally checking guests in and out, answering questions, and assisting with guest needs.

Requirements

• Ability to work calmly with high-demand situations and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules, including nights, weekends, and holidays.
• Enjoy working as part of a team that supports great guest experiences.
• Hotel experience: 1 year preferred.

Technology

• MICROS

Job Details

• Job type: Full-time
• Work location: In person
• Pay: $18.00 - $19.00 per hour
• Experience: 1+ years

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan