Front Office Supervisor

the goodtime hotel is seeking a Front Office Supervisor to help deliver attentive, courteous, and efficient service from arrival through checkout. In this Miami Beach, FL onsite role, you will support a guest-first experience while helping maximize room revenue and occupancy.

Responsibilities

• Greet and welcome guests at the Front Desk according to Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure hotel standards are met (if applicable).
• Respond to guest questions about hotel services, facilities, and hours in a timely manner.
• Oversee logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Review the Front Office log and Trace File daily.
• Provide guest information related to restaurants, transportation, entertainment, and more.
• Follow all cash handling and credit policies.
• Stay current on rates, packages, and special promotions listed in the Red Book.
• Be familiar with in-house groups and any closed out or restricted dates.
• Collect required details for room reservations and follow the rate-quoting scenario.
• Use hospitality terminology and support emergency procedures as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with other employees.
• Operate the Front Desk computer system and complete shift checklist tasks on time.
• Complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for shift closing according to hotel standards.
• Maintain and market promotions and guest programs.
• Keep the work area clean and assist guests with safe deposit boxes.

Requirements

• High school diploma or equivalent required.
• College course work in a related field helpful; experience in a hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.
• Flexible schedule with long hours sometimes required.
• Light work requirements: up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Maintain a warm and friendly demeanor at all times.
• Supervise team members in their respective Front Office roles.
• Effective verbal and written communication with employees and guests.
• Strong listening skills to understand and clarify concerns raised by others.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Attend required hotel meetings and trainings and maintain regular attendance per Highgate Hotel standards.
• Maintain personal appearance and grooming, including proper uniform and nametag.
• Comply with Highgate Hotel standards and regulations to support safe and efficient operations.
• Maximize productivity by identifying problem areas and helping implement solutions.
• Ability to handle problems by anticipating, preventing, identifying, and solving as necessary.
• Ability to understand and apply complex information and data from multiple sources.
• Ability to cross-train in other hotel areas and maintain confidentiality.
• Demonstrate initiative, including anticipating guest and operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Region-based paid time off and sick time accrual details are provided based on employee location/classification

Location: Miami Beach, FL (onsite)

Posting date: November 6, 2026. This job opening will remain open for at least 14 days.