Front Office Manager

Join 41 Lakefront Hotel in Geneva, NY as a Front Office Manager onsite, where your leadership helps ensure every guest receives a consistent, welcoming experience. This role offers a flexible schedule and includes health insurance, paid time off, and a retirement plan. You will oversee day-to-day front desk operations, support your team, and keep reservations and property records accurate.

What you will do

• Oversee front desk coverage, guest relations, check-in and checkout, and phone communication.
• Coach team members on customer service, phone etiquette, and clear client communication.
• Manage reservations and records using property management systems (PMS), including hospitality reservation systems such as OPERA.
• Resolve guest service concerns, coordinate with other departments, and follow hotel emergency procedures.
• Review shift records and support night audit processes while maintaining consistent service standards.

What you bring

• Experience in front desk, guest services, or customer service, including customer service problem-solving skills.
• Strong communication skills with attention to phone etiquette.
• Hotel experience and familiarity with hospitality operations; hotel management or hospitality management experience is valuable.
• Ability to learn or use property management systems (PMS) and hospitality reservation systems; OPERA experience is preferred.
• Resort experience, night audit knowledge, and familiarity with hotel emergency procedures.
• Bilingual or multilingual communication skills to support guests from varied backgrounds.

Tools and systems you will use

• Property management systems (PMS)
• OPERA

Pay and schedule

$21.00 - $28.00 per hour and an onsite in-person work location in Geneva, NY.

Benefits

• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan