Front Desk Manager

The Front Desk Manager at Crowne Plaza Hotel in Fort Lauderdale, FL (onsite) manages day-to-day front desk operations while supporting consistent, guest-focused service. The position also supports night audit activities and adherence to hotel emergency procedures, using property management systems including OPERA.

Role Overview

This role oversees daily front desk operations and contributes to a service environment where guests receive attentive and consistent support. The Front Desk Manager uses property management systems (PMS), including OPERA, and assists with night audit processes and hotel emergency procedures.

Key Responsibilities

• Coordinate daily front desk activities and support front desk staff in delivering responsive customer service.
• Use PMS tools, including OPERA, to manage front desk operations and maintain guest information.
• Oversee or support night audit procedures and help maintain accurate records.
• Follow hotel emergency procedures and guide the front desk team in responding appropriately.

Required Qualifications

• Customer service skills with the ability to support a guest-focused front desk.
• Familiarity with property management systems (PMS); OPERA experience is relevant.
• Knowledge of night audit procedures and hotel emergency procedures.
• IHG brand experience is preferred.

Technologies

• OPERA
• Property management systems (PMS)

Your Impact

Through clear coordination and attentive front desk service, this position helps guests feel welcomed and supported throughout their stay.

Compensation

$40,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location

In person