Front Desk Agent

Merete Hotel Management is hiring a Front Desk Agent to support guest arrivals, departures, and day-to-day communication at our Springfield, OR location. This onsite role is centered on accurate check-in and check-out, reservation support, payment handling, and following established safety and service procedures.

Key Responsibilities

• Register guests to the proper accommodations upon arrival and assign rooms as needed.
• Effectively and accurately check guests in and out.
• Issue room keys and maintain keys in secure areas.
• Make, change, or cancel guest reservations at the guest’s request.
• Manage occupied rooms and guests’ accounts, including presenting statements and collecting payments.
• Transmit and receive messages for guests.
• Handle guest problems or requests and provide prompt, courteous service.
• Update information in the computer system as needed and operate computer system and keyboards.
• Communicate with other departments to fulfill guest needs.
• Answer telephones.
• Follow all safety procedures and report all unsafe conditions immediately.
• Keep the work area neat and organized.
• Attend all mandatory meetings.
• May be required to drive Shuttle Van if applicable.
• Complete other duties as assigned by the supervisor, including cross training.
• Treat others with respect and maintain a positive, productive approach that encourages teamwork.
• Communicate effectively in both written and verbal formats with the public and other team members.
• Follow all appropriate policies and procedures while working to improve operational standards.

Requirements

• Regular and reliable attendance and punctuality are essential.
• Consistently at work and on time, following instructions and accepting feedback.
• Customer service experience necessary.
• Prior cash handling experience preferred.
• Experience working with computers and operating keyboards.
• Must pass a criminal background check.
• Respectful behavior and teamwork-focused conduct are essential functions of the job.

Benefits

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts

Physical Description

• Constantly standing at the Front Desk on tile or carpet.
• Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist, and neck), and crouching (bending at the knees).
• Lifting and carrying average weight frequently 5 lbs; maximum weight occasionally 20 lbs.
• Pushing and pulling average weight frequently 5 lbs; maximum weight occasionally 20 lbs.

Working Conditions

• Exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Must adhere to the hotel’s safety standards and procedures.
• Exposed to computer printer noise and telephone noise.

Technologies

• Computer system
• Keyboards