Springfield, OR

Hotel Jobs in Springfield, OR

4 jobs found

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Today

Front Office Manager

Merete Hotel Management Springfield, OR

Springfield, OR

Today

$45k - $47k/yr Full time Customer Service Front Desk Guest Relations

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Job Description

The Front Office Manager at Merete Hotel Management oversees the day to day operations of the Front Desk with a focus on guest service excellence, safety, and procedure adherence. This onsite role is based in Springfield, Oregon.

Compensation

Salary: USD 45,000 - 47,000 per year.

Responsibilities

Oversee the daily operations of the Front Desk to ensure smooth service and efficiency.
Ensure Front Desk Agents receive comprehensive training in guest service, safety, and front desk procedures.
Manage staff processes including selection, training, supervision, development, scheduling, discipline, and counseling in line with hotel policies.
Comply with predictive scheduling laws and regulations.
Conduct performance appraisals for team members.
Demonstrate leadership that motivates the team to meet or exceed standards.
Enforce the company handbook and applicable employment laws in a fair manner.
Monitor payroll hours and related reporting.
Prepare and review reports such as forecasts, budgets, and action plans; align objectives for sales, costs, profits, guest satisfaction, and associate performance.
Schedule and lead departmental meetings and participate in others as needed.
Maintain a neat and organized work area.
Report unsafe working conditions promptly.
Ensure property operations comply with audit standards.
Maintain regular and punctual attendance as essential functions of the role.
Foster a respectful, positive, and collaborative work environment at all times.

Requirements

Previous customer service experience is required.
Proficiency with computers and keyboard operations.
Cash handling experience is required.
A valid driver’s license with an acceptable driving record may be required.
Successful completion of a criminal background check is required.
Supervisory experience is preferred.

Benefits

Competitive compensation package
Flexible scheduling
Career development and advancement opportunities
Paid time off
Health benefits
Travel industry discounts

Physical Description

Frequently standing at the Front Desk on tile or carpeted surfaces.
Repetitive motions involving bending, twisting, and crouching.
Regularly lifting and carrying items typically around 5 pounds, with occasional loads up to 20 pounds.
Pushing and pulling tasks typically around 5 pounds, with occasional loads up to 20 pounds.

Working Conditions

Work environment includes computers, telephones, fluorescent lighting, and typical office or lobby noise.
Potential exposure to fumes, chemicals, vibrations, humidity, temperature variations, dust, crowds, and noise.
Adherence to company safety standards and procedures is required.

Success Factors

Strong time management, including planning, prioritizing, delegating, and directing tasks.
Clear verbal and written communication with associates, guests, and management.
Demonstrates initiative, integrity, and professional conduct.
Follows policies and procedures while pursuing continuous operational improvements.
Delivers prompt, courteous service to guests to ensure high-quality experiences.
Meets or exceeds productivity standards.
Adheres to all safety procedures.

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Today

Front Office Manager

Merete Hotel Management Springfield, OR

Springfield, OR

Today

$44k - $47k/yr Full time Manager Customer Service Front Desk

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Job Description

The Front Office Manager position for Merete Hotel Management in Springfield, OR offers an annual salary of USD 44,000 - 47,000.

Responsibilities

Recruit, onboard, lead, mentor, schedule, discipline, and advise staff in line with hotel policies.
Comply with applicable predictive scheduling laws and regulations.
Perform regular performance reviews.
Model constructive leadership to motivate staff to meet or surpass standards.
Enforce the company handbook and relevant employment and labor laws impartially.
Track payroll hours and related reports.
Prepare reports and documentation such as forecasts, budgets, and action plans.
Work to achieve targets for sales, costs, profits, guest satisfaction, and staff performance.
Attend departmental meetings.
Schedule and lead departmental meetings.
Maintain a tidy and organized work area.
Immediately report any unsafe conditions.
Ensure property operations meet audit standards.
Maintain regular, reliable attendance and punctuality.
Treat others with respect and maintain a positive, productive attitude that promotes teamwork.

Requirements

Strong time management including planning, prioritizing, delegating, and directing.
Excellent verbal and written communication with team members, guests, and management.
Show initiative, integrity, and professional business judgment.
Adhere to applicable policies and procedures while continuously improving operational standards.
Provide prompt, courteous guest service to deliver superior experiences.
Meet or exceed productivity expectations.
Adhere to all safety procedures.
Prior customer service experience required.
Experience using computers and keyboards.
Prior cash handling experience required.
Supervisory experience preferred.
Possess a valid driver's license with a satisfactory driving record.
Must pass a criminal background check.

Benefits

Competitive Pay
Flexible Scheduling
Career Development / Advancement Opportunities
Paid Time Off
Health Benefits
Travel Industry Discounts

Physical Description

Constantly standing at the Front Desk on tile or carpet.
Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
Lifting, carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Working Conditions

Exposed to computers, telephones, fluorescent lighting and office/lobby noise.
May involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise.
Must adhere to Company safety standards and procedures.

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7d ago

Night Auditor

Merete Hotel Management Springfield, OR

Springfield, OR

7d ago

$17 - $18/hr Full time Accounting Administrative Support Front Desk

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Job Description

Merete Hotel Management offers a stable onsite opportunity in Springfield, OR with a clear path to growth within hospitality finance. The Night Auditor role features competitive pay, flexible scheduling, and a supportive culture that values accuracy, teamwork, and guest care. Enjoy an hourly wage of $17 to $18, plus benefits like paid time off, health coverage, and travel industry discounts designed to support your well being and career development.

Benefits

Competitive hourly pay: $17–$18
Flexible scheduling
Career development and advancement opportunities
Paid time off
Health benefits
Travel industry discounts

Responsibilities

Review and analyze all adjustments to guest accounts
Maintain a thorough understanding of the front office accounting machine
Post charges to the correct guest folio or master account
Post room taxes to folios or master accounts
Ensure all front office and miscellaneous charges and adjustments are posted and balanced
Balance guest charges, generate required reports, and attach supporting documents to the appropriate reports
Answer telephone inquiries
Check guests in and out
Attend mandatory meetings
Report unsafe conditions immediately
Perform other duties as assigned by supervisor, including cross training
Maintain regular and reliable attendance and punctuality
Treat others with respect and foster a positive, productive, and collaborative work environment

Requirements

Minimum two years of experience
Must pass criminal background check
May require a valid Driver License with an acceptable driving record
Experience working with computers and operating keyboards

Technologies

Accounting machine
Computers

Physical Demands

Constant standing at the front desk on tile or carpet
Frequent repetitive motions of stooping, twisting, and crouching
Lifting or carrying average weight of 5 lbs, with occasional up to 20 lbs
Pushing or pulling average weight of 5 lbs, with occasional up to 20 lbs

Working Conditions

Exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise
Must adhere to hotel safety standards and procedures
Exposure to printer and telephone noises

Success Factors

Balances and accounts for all daily cash and charge transactions
Effective written and verbal communication with the public and team members
Follows policies and procedures while continually striving to improve operations
Delivers prompt, courteous service to guests to create a distinctly superior experience
Effective time management
Meets or exceeds productivity standards
Adheres to safety procedures
Prior cash handling experience and two years of customer service experience preferred
Hotel experience is helpful
May require a valid Driver License with an acceptable driving record
Experience working with computers and operating keyboards
Must pass criminal background check

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7d ago

PM Houseperson- Holiday Inn Express

Merete Hotel Management Springfield, OR

Springfield, OR

7d ago

$16 - $17/hr Full time Custodial Services Customer Service Hospitality

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Job Description

Merete Hotel Management is seeking a PM Houseperson for the Holiday Inn Express in Springfield, OR (onsite). In this role you will support Front Desk and Housekeeping with guest services and keep hallways, restrooms, meeting rooms, and other public spaces clean and welcoming. The position offers an hourly wage of USD 16 - 17 and a benefits package that includes competitive pay, flexible scheduling, career development opportunities, paid time off, health benefits, and travel industry discounts.

Responsibilities

Keep hallways and public areas clean and well vacuumed.
Stock linen closets with fresh linen supplies.
Report any maintenance or repair needs promptly.
Notify management of damage, vandalism, or missing hotel property.
Communicate guest requests and issues to your supervisor.
Provide guests with requested items such as baby cribs, rollaway beds, microwaves, or refrigerators.
Retrieve soiled linen from housekeeping carts and manage trash on carts.
Move furniture and assist with mattress rotation as needed.
Set up and dismantle meeting rooms for events and conferences.
Report unsafe conditions immediately.
Perform other duties as assigned by the manager.
Maintain regular and reliable attendance and punctuality.
Treat others with respect and contribute to a positive, productive, and team-oriented work environment.

Requirements

Physically able to perform cleaning duties.
Lifts and carries an average of 30 lbs frequently, with maximum loads up to 50 lbs.
Stands and walks up to about two miles per day across multiple floor surfaces.
Occasional overhead reaching to retrieve items.
Frequently pushes and pulls about 50 lbs, with maximum loads up to 150 lbs.
Repetitive bending, kneeling, stooping, and twisting.
Strong customer service skills are required.
Criminal background check is required.
Adheres to the hotel safety standards and procedures, including use of hearing, eye, and hand protection for equipment operation.

Benefits

Competitive pay
Flexible scheduling
Career development and advancement opportunities
Paid time off
Health benefits
Travel industry discounts

Physical Description

Physically able to perform cleaning duties.
Lifts and carries an average weight of 30 lbs frequently, maximum 50 lbs.
Stands and walks up to two miles per day on cement, tile, asphalt, and carpet.
Overhead reaching to pull items down.
Frequently pushes and pulls about 50 lbs, up to 150 lbs.
Repetitive motions of bending, kneeling, stooping, and twisting.

Working Conditions

Exposure to fumes, chemicals, vibrations, humidity, cold and heat, dust, and noise. Must follow the hotel's safety standards and use required hearing, eye, and hand protection when operating equipment.

Success Factors

Effective time management
Ability to communicate with guests and team members
Flexibility to adjust schedules and cover shifts on short notice
Willingness to work a variety of hours and shifts
Commitment to following policies and procedures while striving to improve operations
Adherence to all safety procedures and meeting productivity standards set by management

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Hotel Jobs in Springfield, OR

Front Office Manager

Front Office Manager

Night Auditor

PM Houseperson- Holiday Inn Express

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