Front Desk Agent

The Front Desk Agent role supports smooth hotel operations by registering guests, managing reservations, and handling day-to-day inquiries at the front desk. The position is based onsite in Springfield, OR with a focus on accurate check-in and check-out, secure key control, and professional guest service.

Location

Springfield, OR (onsite)

Compensation

$16 - $16 per hour

Core Responsibilities

• Register guests to the proper accommodations upon arrival and assign rooms as needed.
• Issue room keys and ensure keys are kept in secure areas.
• Make, change, or cancel guest reservations upon request.
• Address guest problems and requests and provide appropriate assistance.
• Update information in the computer system as needed to maintain accurate records.
• Communicate with other departments to help fulfill guest needs.
• Answer telephones and handle messages related to guest inquiries.
• Present statements and collect payments during the check-out process.
• Attend all mandatory meetings.
• May be required to drive the Shuttle Van if applicable.
• Report unsafe conditions immediately.
• Keep the work area neat and organized.
• Complete other duties as assigned by the supervisor, including cross training.
• Maintain professional conduct that encourages teamwork and positive, productive behavior.

Required Skills and Qualifications

• Regular and reliable attendance and punctuality are essential functions of the position.
• Consistently arrive on time, follow instructions, and accept feedback.
• Effectively and accurately check guests in and out.
• Provide prompt and courteous service to ensure consistently strong guest experiences.
• Follow all safety procedures.
• Demonstrate kind and courteous behavior toward coworkers.
• Communicate effectively in both written and verbal forms with the public and team members.
• Follow appropriate policies and procedures while working to improve operational standards.
• Customer service experience is necessary.
• Prior cash handling experience is preferred.
• Experience working with computers and operating keyboards.
• Must pass a criminal background check.

Tools and Technologies

• Computer system
• Operating keyboards

Benefits

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts

Physical Requirements

• Constantly standing at the Front Desk on tile or carpet.
• Repetitive motions including stooping (bending at the waist), twisting (knees, waist, and neck), and crouching (bending at the knees).
• Lifting and carrying average weight frequently up to 5 lbs; maximum weight occasionally up to 20 lbs.
• Pushing and pulling average weight frequently up to 5 lbs; maximum weight occasionally up to 20 lbs.

Working Conditions

• Exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Adherence to the Hotel’s safety standards and procedures.
• Exposure to computer printer noise and telephone noise.

Success Factors

• Effectively and accurately check guests in and out.
• Provide prompt and courteous service to guests.
• Follow all safety procedures.
• Maintain kind and courteous behavior toward coworkers.
• Communicate effectively with the public and other team members in written and verbal formats.
• Follow appropriate policies and procedures while striving to improve operational standards.