Hotel Jobs in Redwood City, CA

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Front Desk Agent

Grand Bay Hotel, San Francisco Redwood City, CA

Redwood City, CA

Today

$22 - $22/hr Full time Customer Service Front Desk Front Desk Agent

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Job Description

Provide front desk and guest services that support smooth arrivals, departures, and hotel financial performance.

Responsibilities

Welcome guests and complete the registration process, including entering and retrieving guest information in the computer system
Confirm guest details and room rate, assist with room selection, and code electronic keys
Promote available marketing programs and provide a welcome packet
Ensure each guest knows the location of their room and coordinate bell service when needed
Support check-out by verifying rooms and services are correctly accounted for
Use the point-of-sale system to handle transactions, including money handling, credit and debit card processing, and accepting/recording multiple payment types
Convert foreign currency, provide change, and process gift certificates and cards
Maintain accurate knowledge of hotel information, including room categories, room rates, packages, promotions, and local area/product details
Answer guest questions and handle inquiries with timely, friendly, and efficient service
Use up-selling techniques to promote hotel services and facilities and help maximize room occupancy
Handle guest complaints by researching, resolving, and negotiating solutions to support guest satisfaction
Receive, input, retrieve, and relay messages to guests

Requirements

Comfort with front desk workflows for guest registration, check-out, and ongoing guest service
Ability to use a computer and the point-of-sale system
Experience processing credit and debit cards and managing payments
Skill in responding to inquiries and requests while resolving issues promptly
Knowledge-focused approach to hotel offerings (room categories/rates, packages, promotions, and local area information)
Ability to manage guest messaging accurately

Technologies

Computer
Point-of-sale system
Credit and debit cards

Salary

USD 22 - 22 per hour

Location

Redwood City, CA (onsite)

Notes: The job description excludes non-essential and marginal functions incidental to core duties. Examples are not all-inclusive. Other job-related duties may be assigned by the supervisor. The description may change at the Company’s discretion and does not create an employment contract; associates remain at-will.

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