Hotel Jobs in Bristol, VA

1 job found

Include remote jobs

Today

Houseperson - Housekeeping (PM)

Hard Rock Hotel & Casino Bristol Bristol, VA

Bristol, VA

Today

$14 - $19/hr Full time Custodial Services Customer Service Guest Relations

Apply Now

Job Description

Join Hard Rock Hotel & Casino Bristol as a Houseperson on the on-site housekeeping team. This PM shift role in Bristol, VA offers an hourly wage of $14 to $19 and supports a positive guest experience through linen coordination, delivering guest items, stocking supplies, and assisting Housekeepers while helping to keep hallways clean.

Responsibilities

Conduct yourself in line with Gaming Commission regulations and departmental policies and procedures.
Keep the assigned area clean, safe, and free from hazards.
Foster positive guest interactions at all times.
Support Housekeepers with room cleaning when needed.
Stock carts with cleaning supplies, linens, amenities, and equipment.
Be aware of guests in corridors, greet passersby by name when known, yield to guests with carts, and switch off vacuums when guests pass.
Enter guest rooms following procedures and respect Do Not Disturb requests.
Aid Housekeepers with deep cleaning tasks in guest rooms.
Remove in-room dining trays and tables from rooms and hallways.
Deliver items requested by guests to their rooms.
Clean and stock linen closets.
Empty trash from carts and linen closets.
Take soiled linen from carts and linen closets to the laundry.
Clean stairwells, windows, furnishings, lighting, fixtures, drapes, vents, and plants.
Sweep and mop floors; vacuum and shampoo carpets.
Deliver and remove cribs and rollaway beds as needed.
Clean vacuum cleaners daily.
Unload unused items from carts and store them properly.
Maintain positive, professional communication with the team.
Acknowledge colleagues and supervisors for their contributions.
Attend meetings to learn about programs, procedures, and events, and discuss opportunities.
Maintain a healthy and safe work environment for coworkers and guests.
Know the property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
Promote on-site outlets to guests.
Provide clear directions to guests within the property.
Resolve guest complaints according to property procedures.
Foster a positive environment that enables team members to reach their potential.
Listen to feedback from guests, team members, and managers to identify strengths and opportunities for improvement.
Collaborate with teammates to complete tasks that deliver Amplified Service.
Attend Sound Check meetings on each shift.
Always greet guests and colleagues with a friendly smile.
Know and practice the Hard Rock mission, values, culture, and spirit.
Perform duties per company standards, policies, guidelines, and applicable laws.
Perform additional duties as assigned by management.
Communicate with management to ensure duties are completed to standard.
Maintain a professional appearance when interacting with team members, guests, clients, owners, and investors.
Operate ethically to protect the Hard Rock brand.
Maintain confidentiality of guest, team member, and company information.
Follow all property policies and standard operating procedures.
Work regularly and predictably.
Other duties as assigned.

Requirements

High School diploma or equivalent, with at least 6 months of janitorial experience or an equivalent combination of education and experience.
Must obtain and maintain all licenses and certifications per federal, state, and gaming regulations.
Background check clearance required.
Drug screening clearance required.
Availability to work nights, weekends, and holidays.
Ability to understand and use professional language to communicate complex ideas.
Ability to read and write simple instructions, brief notes, and memos.
Basic math skills for counting and simple operations.
Ability to interact with guests and teammates with patience, tact, and diplomacy.
English fluency required; additional languages preferred.

Pay range: $14-$19 per hour.

View full job page →

Get Hotel Jobs in Bristol, VA alerts

New Hotel Jobs in Bristol, VA, daily.