Houseperson - Housekeeping (PM)

Join Hard Rock Hotel & Casino Bristol as a Houseperson on the on-site housekeeping team. This PM shift role in Bristol, VA offers an hourly wage of $14 to $19 and supports a positive guest experience through linen coordination, delivering guest items, stocking supplies, and assisting Housekeepers while helping to keep hallways clean.

Responsibilities

• Conduct yourself in line with Gaming Commission regulations and departmental policies and procedures.
• Keep the assigned area clean, safe, and free from hazards.
• Foster positive guest interactions at all times.
• Support Housekeepers with room cleaning when needed.
• Stock carts with cleaning supplies, linens, amenities, and equipment.
• Be aware of guests in corridors, greet passersby by name when known, yield to guests with carts, and switch off vacuums when guests pass.
• Enter guest rooms following procedures and respect Do Not Disturb requests.
• Aid Housekeepers with deep cleaning tasks in guest rooms.
• Remove in-room dining trays and tables from rooms and hallways.
• Deliver items requested by guests to their rooms.
• Clean and stock linen closets.
• Empty trash from carts and linen closets.
• Take soiled linen from carts and linen closets to the laundry.
• Clean stairwells, windows, furnishings, lighting, fixtures, drapes, vents, and plants.
• Sweep and mop floors; vacuum and shampoo carpets.
• Deliver and remove cribs and rollaway beds as needed.
• Clean vacuum cleaners daily.
• Unload unused items from carts and store them properly.
• Maintain positive, professional communication with the team.
• Acknowledge colleagues and supervisors for their contributions.
• Attend meetings to learn about programs, procedures, and events, and discuss opportunities.
• Maintain a healthy and safe work environment for coworkers and guests.
• Know the property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote on-site outlets to guests.
• Provide clear directions to guests within the property.
• Resolve guest complaints according to property procedures.
• Foster a positive environment that enables team members to reach their potential.
• Listen to feedback from guests, team members, and managers to identify strengths and opportunities for improvement.
• Collaborate with teammates to complete tasks that deliver Amplified Service.
• Attend Sound Check meetings on each shift.
• Always greet guests and colleagues with a friendly smile.
• Know and practice the Hard Rock mission, values, culture, and spirit.
• Perform duties per company standards, policies, guidelines, and applicable laws.
• Perform additional duties as assigned by management.
• Communicate with management to ensure duties are completed to standard.
• Maintain a professional appearance when interacting with team members, guests, clients, owners, and investors.
• Operate ethically to protect the Hard Rock brand.
• Maintain confidentiality of guest, team member, and company information.
• Follow all property policies and standard operating procedures.
• Work regularly and predictably.
• Other duties as assigned.

Requirements

• High School diploma or equivalent, with at least 6 months of janitorial experience or an equivalent combination of education and experience.
• Must obtain and maintain all licenses and certifications per federal, state, and gaming regulations.
• Background check clearance required.
• Drug screening clearance required.
• Availability to work nights, weekends, and holidays.
• Ability to understand and use professional language to communicate complex ideas.
• Ability to read and write simple instructions, brief notes, and memos.
• Basic math skills for counting and simple operations.
• Ability to interact with guests and teammates with patience, tact, and diplomacy.
• English fluency required; additional languages preferred.

Pay range: $14-$19 per hour.