Houseperson

PORTOLA HOTEL & SPA is seeking a Houseperson to support day-to-day housekeeping operations at its Monterey, CA hotel. In this onsite role, you will assist Room Attendants by moving clean linen, handling dirty linen and waste, and pitching in on cleaning and maintenance projects as directed by the Housekeeping Manager.

Key Responsibilities

• Stock, maintain, and transport housekeeping supply cart on a daily basis
• Restock housekeeping linen closets for next day use and replenish chemical bottles
• Complete deep cleaning tasks as needed, including high dusting and turning mattresses
• Dispose of trash and recyclables
• Keep hallways, public areas, and closets clean, neat, and vacuumed
• Use commercial floor care equipment as assigned, including shampooing carpets and waxing or polishing floors
• Report missing items from room to the Housekeeping Manager, such as irons/boards and hair dryers
• Report maintenance repairs immediately to the Housekeeping Manager or Engineering
• Handle items for “Lost and Found” according to hotel standards
• Respond to special guest requests in a timely, friendly, and efficient manner
• Assist Room Attendants with guest room cleaning as needed, including making beds, cleaning bathrooms, dusting, vacuuming, and nightly turn-down service

Safety and Compliance

• Demonstrate thorough knowledge of hotel safety procedures to support the safety and security of guests and employees
• Complete all assigned hotel safety training satisfactorily and follow safe work practice standards
• Consistently use all personal protective equipment (PPE)
• Follow Employee Safety and Health Procedures to help prevent and control the spread of potentially contagious diseases, including HIV/AIDs, Hepatitis B, Influenza, Norovirus, and COVID-19
• Adhere to ergonomic standards outlined in the Musculoskeletal Injury Prevention Program (MIPP)

Schedule and Qualifications

• Available to work 9am to 6pm; prior housekeeping experience required
• Friendly, energetic, personable demeanor with a customer-first mentality and passion for great customer service
• Strong interpersonal skills and ability to work well in a team environment while building relationships with coworkers
• Approach guests and employees with attentiveness, friendliness, courtesy, and service orientation
• Effective listening skills to understand and clarify guest concerns
• Ability to work a flexible schedule that may include nights, weekends, and holidays based on company needs
• Ability to speak, read, write, and understand the primary language(s) used in the workplace
• Detail oriented and comfortable working in a fast-paced environment
• Excellent time management and organizational skills
• High School Diploma or equivalent preferred, but not required
• Previous hospitality and/or housekeeping experience preferred

Pay: USD 21 per hour. This position is located onsite in Monterey, CA.