Anaheim, CA

Hotel Jobs in Anaheim, CA

4 jobs found

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Today

Guest Service Agent- Part Time

Desert Palms Hotel & Suites Anaheim, CA

Anaheim, CA

Today

$18 - $19/hr Part time Administrative Support Customer Service Front Desk

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Job Description

The part-time Guest Service Agent position at Desert Palms Hotel & Suites supports front desk operations by greeting guests, handling registrations, assigning rooms, processing payments, managing reservations, and addressing concierge inquiries to ensure a positive guest experience.

Responsibilities

Welcomes guests by greeting them, answering questions, and addressing requests.
Registers guests by confirming room requirements, verifying pre-registration, assigning rooms, collecting information and signatures, and issuing keys.
Establishes guest accounts by verifying credit cards or obtaining cash.
Conveys guest information by receiving and transmitting messages, mail, facsimiles, packages, and similar items.
Provides concierge duties by answering inquiries regarding hotel services and guest needs such as entertainment, business, shopping, and travel arrangements.
Maintains guest records by entering room and account data.
Collects revenue by entering services and charges, computing the bill, and processing payments.
Makes hotel and other reservations by entering or telephoning requirements, checking availability, and confirming details.
Uses customer-oriented telephone etiquette to obtain information, greet callers, establish rapport, and project a professional tone.
Performs other duties as assigned by management.
Advance cashiering skills.
1-2 years’ experience as a Front Desk Agent preferred.
Strong organizational skills and the ability to multitask.
Working knowledge of Opera PMS operating system preferred.
Ability to cope with stress and maintain self-control in demanding situations.

Requirements

Front desk experience: 1 year
1-2 years’ experience as a Front Desk Agent preferred
Strong organizational skills
Ability to multitask
Working knowledge of Opera PMS operating system preferred
Ability to cope with stress, showing self-control during extreme situations
Advanced cashiering skills
Education: High school

Technologies

Opera PMS

Benefits

Flexible schedule

Required Work Authorization

United States

Work Remotely

Job Type

Part-time

Salary

$18.00 - $19.00 per hour

Schedule

7 hour shift
Flexible
Must be willing to work weekends

Location

Anaheim, CA (onsite)

Experience

Front desk: 1 year
Hotel experience: 1 year (Preferred)

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Today

Room Attendant

Desert Palms Hotel & Suites Anaheim, CA

Anaheim, CA

Today

$18 - $19/hr Full time Custodial Services Customer Service Guest Relations

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Job Description

Room Attendant position at Desert Palms Hotel & Suites in Anaheim, CA (onsite) available full-time, with a pay rate of $18.00–$19.00 per hour; must be able to work any day of the week.

Responsibilities

Maintain professional appearance and wear a name tag during shifts.
Keep a warm, friendly demeanor at all times.
Be attentive, courteous, and efficient in dealings with guests, managers, and colleagues.
Adhere to safety, compliance standards and regulations to support safe hotel operations.
Maintain strong communication and teamwork with fellow staff and other departments.
Demonstrate a helpful, guest-focused attitude and respond to guest requests.
Foster a team player mindset for the good of the hotel.
Perform essential housekeeping tasks within an 8-hour shift to meet standards.
Capable of operating a vacuum cleaner weighing approximately 15 pounds.
Push empty linen carts (about 90 pounds) and loaded carts (about 150 pounds) in outdoor settings.
Complete pre-cleaning duties, including stocking guest supplies, cleaning supplies, and linen for cart setup.
Utilize both hands for tasks such as changing bed linens.
Reach overhead to dust high surfaces and place items in cupboards.
Move light furniture to clean underneath items.
Climb stairs frequently during the shift.
Dip into bending, stooping, and kneeling to scrub bathrooms, clean tiles, and store items.
Practice safe handling of cleaning agents.
Follow safety practices, including wearing personal protective equipment and reading chemical labels.
Prepare housekeeping cart for the next day’s use.
Remove trash and dirty linen from guest suites.
Keep hallways, public areas, and closets clean and vacuumed.
Report missing items from rooms (e.g., irons/boards, hair dryers) to the Executive Housekeeper.
Understand and adhere to Federal and State regulations regarding hazardous materials.
Participate in all-employee meetings, events, and other management-required functions.
Be familiar with hotel policies, rules, and terminology.

Requirements

Spanish language proficiency; ability to communicate effectively with a predominantly Spanish-speaking team.
Ability to perform heavy work, with frequent lifting, carrying, pushing, and pulling.
Ability to stand for the entire shift.
Ability to reach overhead, use both hands, bend, stoop, and kneel.
Ability to operate light equipment such as vacuum cleaners and dishwashers.
Capable of climbing and descending stairs during the shift.
Ability to work in outdoor environments.
Long hours may be required.
Ability to understand and follow directions, guidelines, and work objectives set by the supervisor.
Ability to recognize potential hazards and follow procedures when working with cleaning agents and light machinery.
Use good judgment and integrity to safeguard guest belongings while in suites.
Effective listening skills to understand and address the concerns of guests and co-workers.
One year of Room Attendant experience is preferred.

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

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Today

Laundry Attendant

Desert Palms Hotel & Suites Anaheim, CA

Anaheim, CA

Today

$18 - $19/hr Full time Custodial Services Customer Service Guest Relations

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Job Description

Desert Palms Hotel & Suites in Anaheim, CA is hiring a Laundry Attendant to manage linens and hotel textiles while supporting guest cleanliness and comfort.

Responsibilities

Maintain high standards of personal appearance and grooming.
Wear name tag when working.
Maintain a warm and friendly demeanor at all times.
Be attentive, courteous and efficient in dealings with guests, managers and coworkers.
Comply with compliance standards and regulations to ensure safe and efficient hotel operations.
Establish and maintain clear communication and teamwork with fellow employees and other departments within the hotel.
Develop a team player attitude for the good of the hotel.
Responsible for pre-inspection, pre-spot, wash, dry and fold linens.
Wash, fold and dry linens within scheduled times.
Maintain linens in a presentable and sanitary condition.
Perform other duties of a housekeeper if necessary.
Capable of lifting up to 25 pounds to load and unload washers and dryers.
Able to push up to 75 pounds (full laundry cart) as required.
Capable of using both hands to fold/scrub linens and scrub pots.
Practice safe use of all cleaning agents.
Follow safety practices such as wearing PPE and reading chemical warning labels.
Operate industrial washers, dryers and related equipment.
Understand and adhere to Federal and State regulations regarding hazardous materials.
Participate in all-employee meetings, events and functions required by management.
Be familiar with hotel policies, rules and terminology.
Possess self supervision and time management to complete the required work.
Attend meetings as required by management.
Perform any other duties as requested by management.

Requirements

Ability to communicate effectively with a predominantly Spanish speaking team.
Long hours sometimes required.
Light work - Exerting up to 75 pounds of force occasionally, and/or up to 25 pounds of force frequently to lift, carry, push, pull or move objects.
Ability to stand during the entire shift.
Ability to reach overhead, utilize both hands, bend over, stoop and kneel.
Ability to operate equipment such as industrial washing machines and dryers.
Capable of climbing and descending stairs during the shift.
Must be able to work in an extremely dusty environment.
Ability to understand and follow directions, guidelines and work objectives as set by the supervisor.
Understand potential hazards and procedures involved in working with cleaning agents and light machinery.
Use common sense and integrity to ensure the security of guest belongings while working in guest suites.
Spanish (Required)
Night shift (Preferred)
Anaheim, CA 92802 (Preferred)
In person
Laundry: 1 year (Required)

Technologies

Industrial washers/dryers

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Job Type

Full-time

Pay

$18.00 - $19.00 per hour

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2d ago

Front Desk Manager

Hotel Lulu, BW Premier Collection Anaheim, CA

Anaheim, CA

2d ago

$29 - $30/hr Full time Customer Service Front Desk Guest Relations

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Job Description

On-site in Anaheim, CA, Hotel Lulu, BW Premier Collection seeks an experienced professional to manage daily Front Desk operations and guest services, upholding resort standards and serving as the primary point of contact for guests and other departments.

Responsibilities

Direct all Front Office operations including guest service, registration (check-in/check-out), room inventory, and availability management.
Uphold guest service standards, ensure product quality, control costs, and contribute to overall profitability, marketing efforts, and system management.
Lead budgeting and forecasting activities, department management, policy implementation, and meeting facilitation.
Anticipate guest needs, respond promptly, and maintain consistently positive guest relations.
Oversee efficient registration, check-out, and telephone service processes.
Ensure staff duties align with policies and procedures; handle guest requests courteously and professionally and greet guests appropriately.
Implement up-selling techniques to promote hotel services and facilities to maximize occupancy and revenue.
Maintain high standards of guest services and promptly address issues to achieve guest satisfaction.
Monitor Guest Satisfaction Surveys and third-party site feedback, and respond as needed.
Review arrivals and VIP/special reservations to ensure pre-registration and proper room blocking, and notify other departments of room assignments.
Assess daily room availability and departures; relay pertinent information to staff.
Maintain appropriate staffing levels based on demand; complete required reports and forms daily.
Recruit, interview, and train team members; provide onboarding, SOP familiarization, and ongoing cross-training across positions and equipment; ensure retraining as needed.
Participate in hotel operations meetings, departmental meetings, and staff events; conduct interdepartmental stand-up meetings with sign-off.
Model professional behavior, adhere to policies, and demonstrate high performance standards in conduct, punctuality, and service.
Maintain familiarity with all company policies and benefits.

Requirements

Proficiency in the primary workplace language (speaking, reading, writing, understanding).
Strong verbal, written, and electronic communication skills.
Solid knowledge of complex calculations and computer programs.
Demonstrated leadership ability and excellent customer relations skills.
Excellent attention to detail with superior organizational and communication capabilities.
Intermediate computer skills; basic computational abilities.
Familiarity with computer programs, budgeting analysis, and hotel systems.
Ability to analyze needs, anticipate requirements, and ensure appropriate tools are available at the property level.
Effective in handling internal and external customers with patience, tact, and diplomacy; ability to gather accurate information to resolve conflicts.
Working knowledge of Windows OS, MS Office, PMS, PBX, Key system, and POS.
Self-driven, capable of working independently.
Strong problem-solving and analytical skills with attention to detail.
Comprehensive awareness of federal, state, and local equal employment opportunity and civil rights laws, safety and health regulations, wage and hour laws, and labor relations; familiarity with related statutes.
Front desk operations experience required.
Three to five years of management experience required.
Knowledgeable about loyalty programs, brand standards, and hospitality systems preferred.
High school diploma or equivalent; Bachelor’s degree or equivalent level of education.
Valid driver’s license may be required for vehicle operation.

Technologies

Windows OS
MS Office
PMS
PBX
Key system
POS

Benefits

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Supportive Functions

Assist with guest inquiries and requests as needed.
Follow all company safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents or injuries promptly.
Perform other reasonable duties as requested by supervisors.

Physical Demands

Indoor work environment; moderate temperature controlled by building systems.
Typically sit at a desk up to four hours per day; stand, walk, and move for the remainder of the shift.
Stand and move rapidly for up to four hours; maneuver multiple tasks simultaneously.
Lift up to 45 lbs; push/pull carts and equipment up to 250 lbs.
Frequent grasping, writing, standing, sitting, walking, bending, and reaching; vision and hearing required for communication and safety.
Occasional bending, stooping, and stretching to complete tasks; finger dexterity for office equipment.

Grooming

All staff must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards.

Attendance

Regular attendance is essential; irregular attendance or tardiness may lead to disciplinary action up to termination, in accordance with Azul Hospitality rules.

Licenses or Certifications

Possession of a valid driver’s license may be required for operating motorized or electric vehicles.

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Hotel Jobs in Anaheim, CA

Guest Service Agent- Part Time

Room Attendant

Laundry Attendant

Front Desk Manager

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