Guest Service Agent- Part Time

The part-time Guest Service Agent position at Desert Palms Hotel & Suites supports front desk operations by greeting guests, handling registrations, assigning rooms, processing payments, managing reservations, and addressing concierge inquiries to ensure a positive guest experience.

Responsibilities

• Welcomes guests by greeting them, answering questions, and addressing requests.
• Registers guests by confirming room requirements, verifying pre-registration, assigning rooms, collecting information and signatures, and issuing keys.
• Establishes guest accounts by verifying credit cards or obtaining cash.
• Conveys guest information by receiving and transmitting messages, mail, facsimiles, packages, and similar items.
• Provides concierge duties by answering inquiries regarding hotel services and guest needs such as entertainment, business, shopping, and travel arrangements.
• Maintains guest records by entering room and account data.
• Collects revenue by entering services and charges, computing the bill, and processing payments.
• Makes hotel and other reservations by entering or telephoning requirements, checking availability, and confirming details.
• Uses customer-oriented telephone etiquette to obtain information, greet callers, establish rapport, and project a professional tone.
• Performs other duties as assigned by management.
• Advance cashiering skills.
• 1-2 years’ experience as a Front Desk Agent preferred.
• Strong organizational skills and the ability to multitask.
• Working knowledge of Opera PMS operating system preferred.
• Ability to cope with stress and maintain self-control in demanding situations.

Requirements

• Front desk experience: 1 year
• 1-2 years’ experience as a Front Desk Agent preferred
• Strong organizational skills
• Ability to multitask
• Working knowledge of Opera PMS operating system preferred
• Ability to cope with stress, showing self-control during extreme situations
• Advanced cashiering skills
• Education: High school

Technologies

• Opera PMS

Benefits

• Flexible schedule

Required Work Authorization

• United States

Work Remotely

No

Job Type

Part-time

Salary

$18.00 - $19.00 per hour

Schedule

• 7 hour shift
• Flexible
• Must be willing to work weekends

Location

Anaheim, CA (onsite)

Experience

• Front desk: 1 year
• Hotel experience: 1 year (Preferred)