Miami, FL

Hotel Jobs in Miami, FL

11 jobs found

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Today

Group Sales Manager

E11EVEN Club Hotel & Residences Miami, FL

Miami, FL

Today

Full time Manager Event Sales Hospitality

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Job Description

The Group Sales Manager is responsible for driving group revenue and positioning E11EVEN Club Hotel & Residences as a leading destination for group business, celebrations, and high-profile events. This onsite role in Miami, FL emphasizes outbound sales, strategic account management, prospecting, negotiation, and closing group opportunities aligned with brand and revenue goals.

Responsibilities

Drive group revenue by meeting or exceeding established sales goals and performance targets.
Own assigned market segments by prospecting, qualifying, and closing group business that aligns with the elevated E11EVEN brand.
Manage sales activity within the established sales expense budget while maximizing overall revenue impact.
Initiate, track, and follow up on sales leads to convert opportunities into confirmed business.
Maintain a strategic sales solicitation program to keep E11EVEN top of mind in the group marketplace.
Monitor production from top accounts, evaluate market trends, and adjust sales strategies to improve performance.
Build and sustain relationships with existing accounts through consistent contact based on the Account Coverage Program.
Achieve or exceed sales solicitation call goals as assigned by the Director of Sales.
Create memorable client experiences by hosting site inspections, property tours, entertainment, and client engagements that showcase the E11EVEN lifestyle.
Deliver polished, engaging, and professional site inspections that communicate the hotel’s unique features, energy, and group offerings.
Support execution of special promotions, sales blitzes, and targeted initiatives to drive group demand.
Prepare and submit required sales reports accurately and within established timelines.
Demonstrate strong knowledge of Highgate sales policies, procedures, and selling techniques with a focus on maximizing occupancy and Average Daily Rate (ADR).
Use the hotel’s sales and CRM systems to enter and manage business, generate reports, block space, and maintain account profiles.
Act as the primary onsite point of contact for group clients to ensure a seamless experience from booking through arrival.
Adhere to Prime Selling Time (PST) standards to support consistent outbound sales productivity.
Expand brand visibility and generate new business through participation in community events, professional associations, and industry networking.
Review meeting planner feedback with the Director of Sales and ensure timely follow-up on service opportunities and improvements.
Respond promptly and strategically to inquiries as part of the Inquiry Day Program to maximize conversion.

Requirements

Minimum of five years of progressive sales experience, including at least three years in a leadership or managerial role within high-performance, revenue-driven environments.
Proven experience within a hotel, resort, or luxury lifestyle hospitality brand is strongly preferred.
Hands-on exposure to entertainment-forward, nightlife-adjacent, or destination properties is highly desired and critical to success.
College coursework in Business, Hospitality Management, Marketing, or a related field is beneficial.
High school diploma or equivalent is required.
Strong technical proficiency in Windows-based systems and company-approved spreadsheets and word-processing applications is required.
Exceptional verbal and written communication skills are essential, including the presence, polish, and confidence to engage high-profile clients, senior leadership, and VIP guests.
Ability to listen, read the room, anticipate needs, and articulate value-driven solutions clearly.
Ability to multitask, prioritize, and perform at an elite level in a fast-paced, high-energy, nightlife-influenced environment.
Luxury service mindset, elevated confidence, and brand-forward professionalism in every interaction.
Attendance at all required hotel meetings, trainings, and brand activations is expected.
Consistent and reliable attendance in compliance with Highgate Hotel Standards, with flexibility to support the rhythm and demands of a lifestyle property.
Polished, professional appearance and elevated grooming standards at all times.
Strict adherence to Highgate policies, procedures, and safety standards.
Results-obsessed mindset, including identifying productivity gaps and implementing impactful solutions.
Advanced problem-solving skills, including anticipating challenges, pivoting quickly, and delivering confident resolutions.
Ability to analyze, interpret, and leverage complex sales data and market intelligence to support decision-making.
Absolute discretion and confidentiality when handling sensitive business, client, and revenue information.

Technology

Windows-based systems
Company-approved spreadsheets and word-processing applications
Sales and CRM systems

Location

Miami, FL (onsite)

Minimum Experience

5 years

Education

High school diploma or equivalent

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Today

Public Area Attendant

E11EVEN Club Hotel & Residences Miami, FL

Miami, FL

Today

Full time Customer Service Guest Services Hospitality

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Job Description

The Public Area Attendant is responsible for maintaining the cleanliness, appearance, and overall presentation of E11EVEN Club Hotel & Residences public spaces. The position supports Highgate standards and luxury brand expectations while caring for multiple shared areas and assisting housekeeping operations as needed.

Key Responsibilities

Maintain a professional, attentive, and courteous demeanor when interacting with guests, managers, and team members.
Use proper two-way radio etiquette to communicate clearly, respectfully, and efficiently with hotel staff.
Practice safe work habits at all times to support the safety of guests, colleagues, and self.
Handle Lost and Found items according to hotel standards, including proper documentation, security, and follow-up.
Return keys, communication devices, and assignment materials to the Housekeeping Office at the end of each shift.
Identify and report maintenance concerns promptly to the Housekeeping Supervisor or Manager for timely resolution.
Maintain familiarity with guestroom cleaning procedures and assist Room Attendants when operational needs require.
Deliver clean linen to assigned areas as needed, and collect soiled linen and trash from Room Attendants to support workflow efficiency.
Remove trash from service landings and dispose of it properly in designated dumpsters before the end of each shift.
Vacuum guest corridors to maintain a clean, orderly, and welcoming environment.
Keep hallways, public areas, storage rooms, and closets neat, organized, and free of clutter.
Maintain cleanliness, sanitation, and presentation standards in all public restrooms throughout the shift.
Follow assigned schedules for deep cleaning and special project cleaning of public areas.
Maintain stairwells in line with hotel cleanliness and safety standards.
Keep ash urns clean, properly maintained, and filled with sand as required.
Support overall guest satisfaction by ensuring public areas remain clean, safe, and well-presented at all times.

Requirements

High school diploma or equivalent required; prior hotel or related industry experience preferred, and previous housekeeping experience strongly valued.
Experience with a luxury or lifestyle hotel brand preferred, including familiarity with elevated cleanliness standards and guest expectations.
Ability to work varying schedules, including long hours, based on operational needs.
Physical ability to perform medium work, including occasionally lifting up to 50 pounds and frequently lifting or carrying up to 20 pounds.
Ability to stand and remain active for the duration of the shift.
Warm, friendly, and professional demeanor when interacting with guests and colleagues.
Effective verbal and written communication skills, including attentive and service-oriented engagement with guests and employees.
Ability to actively listen, understand, and respond appropriately to concerns from guests and team members.
Strong organizational skills to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
Regular attendance in accordance with scheduling needs, including participation in required meetings and training.
Maintain a polished professional appearance, including proper uniform, personal protective equipment, and name tag.
Compliance with Highgate standards, policies, and safety regulations for safe and efficient hotel operations.
Ability to identify productivity opportunities, recognize problem areas, and assist in implementing practical solutions.
Demonstrated problem-solving skills, including proactively anticipating, preventing, identifying, and resolving operational issues.
Ability to understand and apply information from multiple sources to meet job expectations and operational objectives.
Flexibility to cross-train in other hotel departments to support operational needs.
Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
Initiative to anticipate guest and operational needs and respond appropriately.
Additional duties may be assigned as necessary to support hotel needs.

Work Location

Miami, FL (onsite)

Education

High school diploma or equivalent

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1d ago

Housekeeping Coordinator

The Elser Hotel & Residences Miami, FL

Miami, FL

1d ago

Full time Coordinator Hospitality Hotel Operations

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Job Description

The Housekeeping Coordinator supports housekeeping operations across assigned sections and steps in to perform Housekeeping Manager duties when the role is unavailable. This onsite position is based in Miami, FL and focuses on maintaining service standards, monitoring productivity, and ensuring smooth daily floor operations.

Key Responsibilities

Inspect Room Attendants’ performance daily within the assigned section to confirm standards and productivity levels are met and sustained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report availability to the Front Office according to hotel standards.
Oversee end-of-day floor closing activities, ensuring Room Attendants’ carts are clean and restocked.
Confirm daily assignment records are completed, signed off, and submitted to the Housekeeping Office on time.
Maintain key control procedures.
Handle items for Lost and Found in line with established standards.
Monitor cleanliness and organization of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments to ensure Room Attendants and House Attendants each have an active work assignment.
Carry an active pager and/or radio throughout the shift to stay in contact with the Front Office and/or Engineering.
Provide updates on the progress of out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager, as required.
Initiate work orders for repairs and maintenance, forward them to Engineering, and follow through until each request is completed.
Assist with training of Housekeeping staff.
May be required to clean rooms based on business needs.
Ensure completion of cleaning projects on a biannual basis.
Support overall guest satisfaction through consistent housekeeping execution.

Requirements

High School diploma or equivalent required.
College course work in a related field is helpful.
At least two to three years of progressive experience in a hotel or related field is preferred.
Previous supervisory responsibility is preferred.
Ability to stand during the entire shift.
Effective communication skills, both verbal and written, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Additional Information

This role is an onsite housekeeping coordination position with a requirement for pager and radio communication during the shift. When needed, the coordinator administers housekeeping functions for assigned sections and assumes Housekeeping Manager responsibilities in the role’s absence.

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1d ago

Assistant Housekeeping Manager

The Elser Hotel & Residences Miami, FL

Miami, FL

1d ago

Full time Assistant Manager Customer Service Hospitality

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Job Description

Join The Elser Hotel & Residences in Miami, FL (onsite) as an Assistant Housekeeping Manager and help keep the Housekeeping Department running with care, consistency, and guest-ready results. This role focuses on delivering quality service, supporting a clean and safe environment, and helping manage expenses while maintaining strong service levels.

What you will do

Operate the Housekeeping Department in an attentive, friendly, efficient, and courteous manner to support a high-quality guest experience.
Communicate effectively with employees and guests both verbally and in writing in an attentive, friendly, courteous, service-oriented way.
Listen to concerns, understand them, and clarify needs raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach every interaction with guests and employees with the service behaviors expected at the hotel.
Attend all hotel-required meetings and trainings, and support continuous improvement.
Participate in M.O.D. coverage as required.
Maintain regular attendance according to Highgate Hotel Standards and the hotel’s scheduling needs.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient operations.
Improve productivity by identifying problem areas and assisting with the implementation of solutions.
Handle issues by anticipating, preventing, identifying, and solving problems as necessary.
Understand and evaluate complex information and data from multiple sources to meet appropriate objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.

What you bring

2+ years of progressive experience in a hotel or related field; or a 4-year college degree; or a 2-year college degree plus 1 or more years of related experience.
Supervisory experience required.

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6d ago

Housekeeping Supervisor

YVE Hotel Miami Miami, FL

Miami, FL

6d ago

Full time Hospitality Hotel Operations Housekeeping

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Job Description

The Housekeeping Supervisor at YVE Hotel Miami coordinates housekeeping operations across assigned areas and steps in for Housekeeping Manager duties when needed. The position focuses on supervising room and housekeeping staff, maintaining room readiness and cleanliness standards, supporting VIP room handling, and contributing to overall guest satisfaction.

Key Responsibilities

Inspect Room Attendants’ work performance daily within assigned sections to ensure standards and productivity levels are met and sustained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office in accordance with hotel standards.
Oversee floor closing at the end of each day, confirming Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed off, and submitted to the Housekeeping Office on time.
Maintain key control and manage “Lost and Found” items according to established standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee the daily assignment of duties so Room Attendants and House Attendants have active work assignments.
Carry an active pager or radio to stay in contact with the Front Office and/or Engineering throughout the shift.
Report the status and progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to standards.
Initiate repair and maintenance work orders and forward them to Engineering; follow through on each work order until completion.
Assist with training of Housekeeping staff.
May be required to clean rooms as business needs dictate.
Ensure completion of cleaning projects on a biannual basis.
Support overall guest satisfaction.

Requirements

Education: High School diploma or equivalent required.
Additional education: College course work in a related field is helpful.
Experience: At least two to three years of progressive experience in a hotel or related field preferred.
Supervisory experience: Previous supervisory responsibility preferred.
Physical ability: Ability to stand during the entire shift.
Communication: Must be able to effectively communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.

Location and Work Setting

Location: Miami, FL (onsite)

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7d ago

Night Audit

Kompose Boutique Hotel Miami Airport Miami, FL

Miami, FL

7d ago

$17+/hr Full time Auditing Customer Service Front Desk

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Job Description

Kompose Boutique Hotel Miami Airport is hiring a Night Audit team member to support guests and keep overnight operations running smoothly. This onsite role combines front desk coverage during late hours with nightly financial reconciliation, along with security and safety monitoring throughout the shift.

As the overnight front desk host and financial closer, you will balance guest care with accurate reporting, helping the property end each day correctly and begin the next one prepared.

Role Overview

Serve as the overnight front desk presence for late arrivals and departing guests
Complete nightly audit reports and reconcile daily transactions
Monitor property security and support guest safety during overnight hours
Support overnight operations with light housekeeping or maintenance tasks as needed
Maintain a calm, professional approach while addressing guest issues

Key Responsibilities

Welcome late arrivals and assist with check-ins, check-outs, and guest inquiries
Run minimal nightly audit reports and reconcile daily transactions
Oversee overnight security and guest safety
Handle light housekeeping or maintenance to support operations
Provide a composed, guest-first presence and resolve concerns with care

Requirements

Prior customer service experience; hotel front desk or night audit experience preferred
Strong attention to detail and comfort with numbers and reporting
Familiarity with hotel PMS systems is preferred ( StayNTouch is a bonus )
Ability to work independently and remain alert during overnight hours
Excellent communication and problem-solving skills
Dependability and a calm, guest-first mindset

Technologies

StayNTouch

Compensation and Benefits

USD 17 per hour
Paid time off and holiday pay
Health benefits including full company-paid medical, dental and vision
Employee discounts on hotel stays and amenities
Opportunities for cross-training and advancement
A stylish, supportive work environment where contributions matter

Schedule

Overnight shifts (typically 11:00 PM to 7:00 AM)
Weekend and holiday coverage as needed

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7d ago

Customer Happiness Specialist

Dunns Josephine Hotel Miami, FL

Miami, FL

7d ago

$20 - $25/hr Full time Administrative Support Customer Happiness Customer Service

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Job Description

Dunns Josephine Hotel is seeking a Customer Happiness Specialist in Miami, FL to help create a memorable guest experience from arrival to departure. This onsite role focuses on delivering warm, professional support, addressing questions and concerns, and working with the team to keep the hotel environment welcoming and seamless.

With an hourly pay range of USD 20–25 per hour, you will be a key part of how guests feel during their stay, ensuring they receive clear guidance, responsive service, and genuine care.

Key Responsibilities

Greet and assist guests during check-ins, check-outs, and throughout their visit.
Share helpful information about the hotel and local attractions to enhance the guest experience.
Handle guest inquiries and resolve concerns with professionalism and care.
Collaborate with other team members to maintain a welcoming and seamless environment.
Go the extra mile to help ensure guests leave with a smile.

Qualifications

Strong communication and interpersonal skills.
A friendly, approachable demeanor with a customer-first mindset.
Ability to multitask and stay organized in a fast-paced environment.
A proactive problem-solver who enjoys making others happy.
A positive attitude and a genuine passion for hospitality.

Why Join Dunns Josephine Hotel

They focus on creating a supportive, welcoming environment for both guests and team members.
The team is close-knit and values collaboration, positivity, and a shared commitment to excellence.
They support growth and offer the chance to be part of a team that truly cares.