HR Coordinator

Compensation

Hourly compensation.

Overview

Support the day-to-day operations of both the Executive Office and Human Resources with administrative tasks. Assist the General Manager and the Director of Human Resources with key responsibilities for both offices, including new hire administration, employee relations, training coordination, and communications with hotel departments and Highgate corporate offices.

Key Responsibilities

• Support the employment process, including applicant screening, verifying eligibility for employment, conducting reference checks, and ensuring paperwork accuracy.
• Route qualified prospective new hires to department managers for interviews as appropriate.
• Assist with department outgoing correspondence and memorandums as needed.
• Maintain all required logs daily by period (new hire, termination, transfers, department meetings, turnover reports) and prepare reports in a timely and accurate manner.
• Assist with benefits administration including group health insurance, vacation, sick, personal, leave of absence, jury duty pay, and retirement plan activities. Ensure policies and procedures are followed and completed forms are accurate with timely submission.
• Coordinate new hire pre-employment steps such as drug testing and reference checks to maintain compliance with Company policies and procedures.
• Respond to interviewed applicants by telephone or letter within required time frames.
• Complete and process appropriate documentation for new hires, terminations, payroll action forms, and employee status changes on a daily basis, maintaining timely and accurate records.
• Support New Hire Orientation by assisting with benefits overview administration, explaining benefits elements as required, and helping with enrollment and claims processing.
• Provide a complete overview of the Highgate Handbook, including knowledge of policies and procedures.
• Notify managers of monthly reviews, prepare payroll action forms, and track completion of reviews to ensure they occur on schedule.
• Assist the HR team in maintaining accurate employee records.
• Support OSHA, Workers Compensation, and Unemployment Claims responsibilities for the hotel.
• Cover HR reception duties, including greeting associates, managers, and potential new hires, and directing them to the appropriate manager when needed.
• Assist in producing the Employee newsletter.
• Maintain associate files and ensure weekly completion of filing.
• Assist with Associate Employee Relations events.
• Ensure compliance with the Immigration Reform and Control Act for all employees.
• Maintain inventory of office and benefit supplies and complete purchase orders to replenish supplies as needed.
• Keep employee bulletin boards current, post memos and photos of employee events, and display loss prevention materials.
• Distribute paychecks as needed and collect completed signature pages from each department.
• Assist with special hotel projects as required.
• Provide administrative support to the GM through scheduling key appointments, coordinating in-house meetings and agendas, and supporting associate events.
• Assist with Social Media management, including timely responses to Twitter, online reviews, Facebook, Flicker, Yelp, Google+, and other online channels available to hotel guests and clients.
• Lead web presence management using Hyatt Brand Analytics and Micros Interactive (online website management vendor), ensuring timely follow-up on website updates including updates, menus, promos, and special calendar events.
• Assist with daily Medalia tracking and reporting, ensuring timely follow-up from department heads on guest issues.
• Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, and Zone management, ensuring timely follow-up and communication on all elements including scheduling, reporting, and execution.
• Support upward, timely communication to Highgate corporate offices and senior leadership, and ensure compliance with daily, weekly, and monthly deliverables.
• Assist with weekly coordination of the Gold Passport Reception and support invite printing for in-house VIPs.
• Follow up on in-house guest communication and requests received from guestrooms, and respond to guests confirming receipt of their request.
• Follow up on guest correspondence received through the hotel’s general mailbox and forward to departments as necessary.
• In the absence of the GM, coordinate and follow up on corporate office requests and assist Finance as needed with reporting requirements and deadlines.
• Assist other departments on an as-needed basis when guest volume requires support.

Qualifications

• Associate’s or Bachelor’s Degree in Human Resources or equivalent; 1–3 years of relevant work experience.
• At least 1 year of hotel or Human Resource related work experience.
• Long hours may be required.
• Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Ability to communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify employee and guest concerns.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, service-oriented manner.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards as required by the hotel’s scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Location

Miami, FL 33132