In Room Dining Server

Join the team onsite in Miami, FL as an In-Room Dining Server, handling guest orders, in-room delivery, and hospitality check settlement.

• Answer in-room dining telephones and take orders with 100% accuracy
• Ensure correct order posting in the POS system for communication to service and the kitchen team
• Convey orders to service and culinary teams to support accurate and prompt delivery
• Advise guests of promotions and daily specials; recommend menu options and alternatives
• Apply upselling techniques when applicable
• Maintain thorough knowledge of the in-room dining menu, promotions in other F&B outlets, and hotel services, facilities, and products
• Coordinate with the kitchen on menu questions, wait times, recooks, and product availability
• Provide an approximate delivery time using the time evaluation system set by the F&B Manager and Kitchen Leadership
• If an order has not been sent by the established time, call the guest to apologize and provide an updated delivery time
• Assist with tray setup, tray cleanup, and supply stocking
• Deliver amenities to guest rooms; follow up on amenity delivery
• Remove VIP amenities from rooms in the event of a no-show
• Coordinate with other In-Room Dining Servers and Minibar Attendants
• Settle all IRD and hospitality checks using the correct method of payment
• Balance paid-outs, prepare and balance the day’s receipts at end of shift, and submit cash deposits per policy
• Handle guest inquiries, complaints, and issues professionally; report guest feedback to the manager
• Complete proper shift handovers to the next shift and the on-duty F&B manager
• Keep the work area clean and organized; report cleanliness and maintenance concerns to the immediate supervisor
• Serve as backup to the Host/Hostess as needed
• Perform other related duties assigned by management

Requirements

• High school or equivalent
• 1-2 years of experience as a telephone operator or order taker in hospitality and/or food and beverage, or equivalent experience
• Ability to communicate with guests and anticipate needs
• Ability to smile and defuse anger naturally
• Strong multitasking skills with attention to detail
• Enthusiastic, positive personality
• Strong knowledge of customer service and beverage products and services
• Must be able to work weekends and holidays

Technologies

• POS

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• For Employees Based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year (based on classification and length of service); Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next
• For Employees Based in Colorado: 8 paid holidays per year; up to 20 days of paid vacation per year (based on classification and length of service); 6 days or 48 hours of Paid Sick Leave per year (accrued at 1 hour for every 30 hours worked)
• For Employees Based in California: 8 paid holidays per year; up to 20 days of paid vacation per year (based on classification and length of service, capped at 1.5x annual accrual rate); non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off (based on length of service capped at 192 hours of combined PST and CTO); Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time carried over up to 80 hours; employees working in the City of Los Angeles receive 40 hours annually with no carryover
• Note: benefits may vary for associates covered by a Collective Bargaining Agreement (CBA)
• The above-referenced benefits do not apply to part-time positions

Posting date: Posted on 11/8/2026; open for at least 60 days.