Food and Beverage Team Member

EQX Hotel Management LLC offers an in-room dining and food and beverage role for the Hudson Yards community in New York, NY. This onsite position focuses on creating a smooth, guest-ready experience through accurate service, well-stocked minibar offerings, and safe food and beverage handling.

As an In Room Dining Team Member, you will help set up outlets for service, keep member room bars and minibars clean and organized, and ensure orders are handled with care, speed, and consistency. You will also support reporting and inventory checks to help maintain freshness, proper documentation, and accurate guest billing.

Responsibilities

• Treat guests with courtesy and respect in a variety of situations.
• Follow hotel Health and Safety guidelines and established food safety and sanitation policies.
• Work effectively under pressure in a fast-paced environment.
• Communicate with team members and assist with accurate, informative guest interactions.
• Prepare the food and beverage outlet for service and keep tables/trays clean and set to established standards.
• Stock required supplies and condiments, and complete all required “sidework.”
• Stock guest room minibars per daily assignment and hotel standards, including cleaning/organization and replenishing to 100% capacity.
• Report damages or required repairs to the manager.
• Prepare a guest room usage report so guests are accurately billed for minibar items purchased.
• Maintain minibar service carts by following established inventory procedures and performing routine inventory checks, including expiration date validation.
• Assist with retrieving and storing minibar inventory from the storeroom.
• Maintain and store equipment used during your shift.
• Maintain full knowledge of menu items, garnishes, contents, preparation methods, beverages, and promotions.
• Place guest orders following established procedures, using POS systems as needed.
• Comply with Work Rules, Safety Standards, and Standards of Conduct in the Employee Handbook.
• Work harmoniously and professionally with co-workers and supervisors; other duties may be assigned by management.

Requirements

• Ability to communicate in English with guests, co-workers, and management.
• Attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and ability to work with minimum supervision.
• Punctuality and regular, reliable attendance.
• Professional workplace attitude and appropriate workplace “verbiage.”
• Comfortable speaking with guests and anticipating guest needs.
• Must possess a “Can Do” positive “Have Fun” attitude.
• Ability to work a flexible schedule (AM, PM, Overnight, Weekends & Holidays).
• Physical job requirements: Lifting/Pushing/Pulling/Carrying.
• Ability to read and write orders, and use a point of sale system; must be able to read and generate reports, guest correspondence, and view computer screens.
• Ability to work with a cleaning agent for 15% of the shift.
• Ability to see the physical condition of designated areas.

Essential Physical Abilities

• 50% of the shift: lifting trays, moving carts/dollies/trash cans.
• 25% of the shift: bending/kneeling to reach items in cabinets and minibars.
• 5% of the shift: climbing stairs and ladders.
• 100% mobility: walking several hundred feet at a time, standing, bending, or kneeling periodically.
• Continuous standing: standing while waiting for guest arrival and while taking orders.
• Protective clothing: gloves may be worn when cleaning.

Technologies

• POS systems / point of sale system
• Computer screens

Compensation: USD 20 to 27 per hour.