Guest Service Team Member

Vintel Hotel Spartanburg LLC is seeking a Guest Service Team Member to serve as the first point of contact for arriving and departing guests. This onsite role in Spartanburg, SC 29301 focuses on smooth front office operations, from greeting guests through check-in and check-out to handling questions and concerns with consistent hospitality.

Working in the front desk environment, you will support efficient reservation processing, communicate promptly with guests, and help coordinate with other departments to resolve issues. The position pays USD 14 per hour and supports a guest-first approach while following established hotel policies and security standards.

Key Responsibilities

• Welcome guests with a warm, friendly, professional reception experience.
• Process guest check-ins and check-outs efficiently and accurately, recording guest information, preferences, and payment details.
• Assist with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
• Handle phone calls, emails, and other communication promptly and courteously, directing questions to the appropriate department or team member.
• Keep the front desk area clean and organized, ensuring supplies, forms, and equipment are ready for use.
• Address guest concerns, complaints, and special requests in a timely and effective manner, escalating issues to management when needed.
• Follow procedures for cash handling, credit card transactions, and room key distribution with accuracy and security.
• Collaborate with housekeeping, maintenance, and food and beverage to coordinate guest services and resolve issues.
• Uphold hotel policies and procedures, including safety and security protocols, privacy guidelines, and brand standards.
• Support administrative needs such as filing paperwork, preparing reports, and maintaining guest records for front office operations.
• Adhere to the company’s grooming, uniform, and dress code policies.
• Assist with varied projects as assigned, along with other duties as assigned.

Requirements

• High school diploma or equivalent required; college education in hospitality or a related field preferred.
• Previous experience in customer service or hospitality industry preferred.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong attention to detail and organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computer systems, including hotel management software, Microsoft Office Suite, and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on operational needs.

Technology

• Hotel management software
• Microsoft Office Suite
• Reservation systems

Physical Requirements

• Ability to stand, walk, and move around the hotel property for extended periods.
• Manual dexterity to operate office equipment, computers, and other tools.
• Ability to lift and carry objects up to 25 pounds.
• Visual acuity to read documents, analyze reports, and use computer screens.
• Auditory ability to communicate with guests and colleagues in person and over the phone.
• Stamina to work long hours and handle stressful situations effectively.

Employment/At-Will Policy: Employment with Pinnacle Partnership will be in accordance with our “At-Will” policy.