Guest Service Agent

Provide guest-first service in Tucson by supporting front desk operations, reservations, and daily check-in and check-out activities.

Responsibilities

• Welcome arriving guests and support a smooth check-in experience.
• Answer guest questions with details on hotel facilities, services, and local attractions.
• Handle guest requests and address issues or complaints promptly and professionally.
• Process payments, maintain guest accounts, and provide accurate billing information.
• Coordinate with other departments to complete guest requirements and special requests.
• Maintain a clean and organized front desk and lobby area.
• Assist with phone coverage, including answering calls and taking reservations.
• Provide general administrative support as needed.
• Follow hotel policies and procedures to maintain consistent service standards.

Requirements

• High school diploma or equivalent (hospitality or related field preferred).
• Proven experience in customer service or front desk operations.
• Strong communication and interpersonal skills.
• Ability to solve problems effectively with a focus on detail.
• Capacity to work in a fast-paced environment and manage multiple tasks at once.
• Proficiency with computer systems and knowledge of hotel reservation software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding customer service to all guests.

Location

• Tucson, AZ (onsite)

Technologies

• Computer systems
• Hotel reservation software