Guest Services Agent

Work onsite in San Diego, CA as a Guest Services Agent and help create smooth, welcoming stays for every guest. Baxter Hotel Group Inc supports team members with employer sponsored medical benefits, additional coverage through Colonial Life, Pay-on-Demand, and a 401K plan with employer match, along with paid vacation and sick time accruals, complimentary parking, and training and career growth opportunities. You will also receive employee hotel brand discounts while supporting daily front desk operations.

What you’ll do

• Welcome guests with a warm, friendly demeanor and provide a helpful first impression.
• Handle check-in and check-out processes efficiently and accurately.
• Review billing instructions and verify guest credit to support compliance with hotel credit policy and secure processing of transactions.
• Manage reservations, including cancellations and modifications, with attention to detail.
• Respond to guest inquiries, complaints, and special requests promptly and professionally.
• Share information about hotel amenities, services, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Maintain accurate records of guest information, billing, and financial transactions.
• Keep the Front Desk area organized and ensure required supplies are stocked.
• Complete other duties assigned by hotel leadership.

What you bring

• Hospitality background is preferred.
• Excellent verbal communication and strong interpersonal abilities.
• Ability to handle stressful situations with professionalism and tact.
• Proficiency with hotel management software and the MS Office Suite.
• Strong attention to detail and organizational skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods during shifts.
• Frequent use of hands and fingers for computer work, phone operation, and document handling.
• Clear communication in person and by phone.
• Occasional bending, reaching, and stooping.
• Ability to lift and carry up to 20–25 pounds (for example, office supplies and packages).
• Visual ability to read screens, reports, and guest information.
• Comfort working in a fast-paced environment with frequent interruptions.

Pay: USD 20–21 per hour. Onsite role in San Diego, CA.