Guest Services Representative

The Guest Services Representative at Hotel Solaya provides dependable front desk and guest support in a professional hotel environment. The position focuses on delivering attentive customer service while coordinating arrivals, departures, reservations, and guest inquiries onsite in Scottsdale, AZ.

Department

Rooms

Reports To

GSM/AGM/GM

FLSA Status

Non-Exempt

Responsibilities

• Welcome guests at arrival, complete check-ins, and share information about hotel services and amenities.
• Process check-outs with accurate billing and payment handling.
• Answer and manage incoming calls, address guest questions, and provide solutions to guest issues.
• Create, update, and cancel reservations based on guest needs.
• Support concierge services by recommending local attractions, restaurants, and activities.
• Keep the front desk area tidy, organized, and ready for guest interactions.
• Assist with luggage handling and other guest services as required.
• Maintain hotel standards of quality and hospitality at all times.

Requirements

• Education: High school diploma or equivalent.
• Training: Some college or hospitality training is preferred.
• Experience: Previous customer service, hospitality, or related experience is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and perform in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to stand, walk, and remain on feet for extended periods.
• Ability to lift and carry up to 5 pounds occasionally; adjustments may be considered based on specific needs.
• Visual and auditory ability to interact with guests, answer phones, and perform duties safely.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Technology

• Hotel reservation software

Benefits

• Competitive salary, commensurate with experience.

Work Environment

• Professional hotel environment.
• Regular use of standard office equipment, including computers, phones, and photocopiers.
• Noise level is usually moderate.

Location

Scottsdale, AZ (onsite)