Reservations

Reservations Hotel Jobs

2 jobs found

1d ago

Reservations Agent

The Plaza Hotel Pioneer Park El Paso, TX

El Paso, TX

1d ago

Full time Customer Service Front Desk Guest Services

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Job Description

Join The Plaza Hotel Pioneer Park in El Paso, TX 79901 as a Reservations Agent, supporting guests from first contact through confirmed stay details. In this onsite role, you will respond to telephone, email, and internet inquiries to secure and process reservations while aligning with guest service and sustainability standards.

How you’ll spend your day

Answer the telephone and greet prospective guests, handling questions, requests, and general inquiries in a friendly, professional manner.
Respond to email and internet reservation inquiries promptly and accurately.
Share clear, accurate information on availability, accommodation types, transportation options to and from the hotel, room rates, and hotel amenities.
Assign reservations based on guest preferences and available inventory, and provide a confirmation number.
Use the computer reservation system with efficiency codes to input and retrieve reservation data.
Answer questions related to hotel facilities and services, airline partnerships, local attractions, and directions.
Communicate deposit and guarantee policies when requested.
Handle complaints tactfully and work toward resolutions, including arranging alternative accommodations when the hotel is sold out.
Support hotel and brand-specific marketing programs.
Follow sustainability guidelines and daily practices.
Maintain safe work habits by wearing protective safety equipment and following MSDS and OSHA standards.
Complete other duties as assigned by management.

What you bring

Education: High school Diploma or equivalent.
Experience: Previous customer service experience preferred.

Tools you’ll use

Computer reservation system
TELUS Health

Schedule and physical requirements

Work schedule varies and may include holidays and weekends.
Ability to stand for extended periods, walk, push, lift up to 25 pounds, and perform bending and reaching, stooping, kneeling, or crouching.

Compensation and benefits

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
TELUS Health with 24/7 access to a confidential work-life resource
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Growth opportunities

Reservations Manager – Front Office Supervisor – Front Office Manager

This property is part of the Echelon Luxury & Lifestyle division of HHM Hotels. The Plaza Hotel Pioneer Park operates with values including People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.

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5d ago

Reservationist

Wilderness Hotel and Resort Inc Wisconsin Dells, WI

Wisconsin Dells, WI

5d ago

Full time Customer Service Front Desk Guest Relations

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Job Description

At Wilderness Hotel and Resort Inc, the Reservationist is a key point of contact for guests looking to plan their stay. This onsite role in Wisconsin Dells, WI supports day-to-day reservations by phone, helping guests find suitable accommodations and ensuring bookings are accurately entered and updated.

You will handle reservation requests using a computerized reservations system, communicate lodging options and rates through telephone software, and complete payment processing when needed. The position also requires flexibility for night and weekend availability, along with the ability to stay composed while working with guests and colleagues.

What you will do

Communicate with guests via phone and take hotel reservations
Develop working knowledge of Wilderness Resort properties, units, policies, and resort amenities
Use telephone software to communicate with guests and suggest lodging options and rates
Multi-task across multiple programs and computer screens to support reservation activity
Prepare, alter, and modify lodging accommodations in the computerized reservations system
Process credit card transactions related to reservations
Maintain a calm and pleasant demeanor while communicating with guests and colleagues
Complete other duties as assigned by management

What you bring

Hardworking, dependable, and enthusiastic attitude with a customer service focus
Full-time schedule with night and weekend availability

Systems and technology

Telephone software
Computerized reservations system

Benefits

Employees have access to great benefits, amenity usage, and so much more!

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