Hotel Front Desk Agent

Join New Extended Stay America Hotel- Sterling in Sterling, CO for an in-person Front Desk role that puts you at the center of every guest’s arrival experience. You will help create smooth check-ins and confident first impressions while working alongside hotel teams to keep requests moving and rooms ready. The role supports strong hospitality operations, including use of a property management system (PMS) such as OPERA.

What you’ll do

• Welcome guests, manage reservations, and process check-ins and checkouts using hospitality reservation systems and the PMS.
• Answer calls with professional phone etiquette, provide accurate information, and communicate clearly with guests and colleagues.
• Support guest services and guest relations requests by using customer service problem-solving, addressing concerns, and escalating issues when needed.
• Coordinate with housekeeping and other teams to support room readiness and a positive guest experience.
• Follow hotel emergency procedures; when assigned, complete night audit tasks and related records.

What you bring

• Strong customer service and client communication, including reliable phone communication skills.
• Knowledge of hospitality and hotel operations; hotel management or hospitality management experience is an asset.
• Familiarity with PMS tools, with OPERA or other hospitality reservation systems preferred.
• The ability to follow procedures, stay organized, and respond calmly to guest concerns and emergencies.
• Bilingual or multilingual communication skills, resort experience, and night audit experience are welcome but not required.

Tools you may use

OPERA, property management system (PMS), and hospitality reservation systems.

Compensation and location

$15.00 - $17.00 per hour. Work location: in person.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance