Hotel Front Desk Agent

At Deloitte University Hotel & Conference Center in Westlake, TX, the Hotel Front Desk Agent is part of a guest-focused team supporting day-to-day arrivals and departures. This role supports friendly, efficient registration, guest settlement, and accurate information for guests, fellow employees, and visitors at the property managed by Benchmark Hospitality.

Deloitte University is a high-end private hotel and conference center, closed to the public, with 1,400 hotel rooms (all single occupancy, no suites). The team serves a professional clientele, with nine restaurants and lounges, extensive meeting space, and on-site amenities for associates.

What you will do

• Check guests in by ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Check guests out while helping ensure a satisfactory stay at the hotel.
• Provide information by staying knowledgeable of the services offered across the property.
• Support front desk operations by assisting with answering phones and distributing guest luggage.

Requirements

• Previous guest or customer service experience preferred.
• Good computer skills, with knowledge of Microsoft Outlook preferred.
• Valid Texas Driver’s License with a good driving record preferred.

Compensation & location

• Location: Westlake, TX (onsite)
• Pay: USD 18 per hour

Benefits

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays, with 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay.
• Leadership and Career development programs, including opportunities to grow and transfer to new positions.
• Free Lunch in the newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms, and the employer will clean them.
• Benchmark Hospitality hotel discounts.

Helpful technology

• Microsoft Outlook