Grand Rapids, MI

Hotel Jobs in Grand Rapids, MI

2 jobs found

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Today

Front Desk Agent

Radisson Hotel Grand Rapids Riverfront Grand Rapids, MI

Grand Rapids, MI

Today

$16+/hr Full time Customer Service Front Desk Front Desk Reservations

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Job Description

Earn from $16.00 per hour and be the welcoming presence guests remember during their stay. In this on-site role at Radisson Hotel Grand Rapids Riverfront in Grand Rapids, MI, you will represent the hotel at the front desk by coordinating guest services and helping deliver superior customer care from arrival through departure.

What you’ll do

Maintain an accurate view of vacancies, reservations, and room assignments.
Use working knowledge of the reservations department to handle same-day reservations and future bookings as needed, including awareness of cancellation procedures.
Know room locations, room types available, and room rates, then apply persuasive selling techniques to book rooms and promote other hotel services.
Register arriving guests, assign rooms, and keep room information current.
Coordinate room status updates with housekeeping by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinate guest room maintenance work with the engineering and maintenance division.
Stay informed on daily activities and meetings taking place in the hotel.
Report unusual occurrences or guest requests to the manager or assistant manager.
Manage and resolve guest complaints professionally and courteously.
Process guest check-outs and handle monetary transactions while following front desk procedures.
Maintain customers’ privacy and a high level of professional appearance and demeanor.
Perform other duties as assigned.

What you bring

High school diploma or equivalent.
Previous hotel-related experience preferred (choiceAdvantage 1 year preferred; hotel 1 year preferred).
Ability to communicate professionally with the public, hotel staff, and management.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures, and to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays.

Job details

Location: Grand Rapids, MI (onsite, in person)
Pay: From $16.00 per hour
Job types: Part-time, Full-time

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Today

Night Audit Hotel Agent

Radisson Hotel Grand Rapids Riverfront Grand Rapids, MI

Grand Rapids, MI

Today

$17+/hr Full time Accounting Auditing Customer Service

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Job Description

The Night Audit Hotel Agent manages overnight front desk operations, completes daily auditing tasks, and supports consistent guest service throughout the shift at Radisson Hotel Grand Rapids Riverfront.

Key Responsibilities

Oversee nightly operations and perform required front desk agent tasks, including check-in and check-out.
Greet and welcome guests upon arrival; register guests into the computer by verifying reservation, address, and credit information.
Record, process, and analyze the day’s closing figures.
Complete required reports and ensure day credit transactions are in balance.
Handle guest needs including registration, checkout, cashiering, and wake-up calls, and provide wake-up call requests as needed.
Answer and route calls appropriately; transfer calls and take guest messages with accuracy.
Maintain responsibility for cash drawer contents and transactions during the shift, including cash transaction handling and drawer balancing.
Maintain accurate records, including cash flows, registration cards, reservation cards, and property walks.
Record pertinent guest information in the pass on the log and communicate with hotel staff on the status of guest rooms.
Promote the Loyalty Program and provide recognition and benefits to present members.
Handle confidential information, including guest records, with a high degree of integrity.
Adhere to Radisson and management standards, and ensure security protocols and departmental procedures are followed.
Promptly and effectively address guest requests and complaints.
Provide information related to hotel services, guest registration, and travel directions; maintain a working knowledge of the local and regional area.
Assist with sales and marketing efforts as directed by the General Manager.
Correctly maintain and balance Market inventory.
Ensure Front Office quality standards are complied with and policies and procedures are consistently applied.
Perform audit procedures as set forth by the Hotel on a daily basis.
Maintain all nightly reports, including morning reports to inform hotel management of overnight activities and incidents.
Follow emergency related procedures and protocols; use sound judgement and alert hotel management immediately to life/safety issues and emergency situations.
Support overnight operational needs as assigned, including:
- May assist in replenishing continental breakfast and keeping the breakfast area clean.
- Ensure common area/lobby cleanliness.
- Perform laundry functions as directed.
- Any other duties required to ensure smooth overnight operations.

Requirements

Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Ability to present and express ideas clearly and concisely, orally or in writing, to the appropriate audience.
Skill in using computers and related software applications.
Ability to meet the demands of the work schedule, including being at work and on time.
May occasionally require the ability to work outside of regularly scheduled hours; schedules may vary based on business need.

Minimum Qualifications

Minimum Experience: 1 year
Education: High school or equivalent (Preferred)

Technologies

Computers
Related software applications

Location and Schedule

Onsite: Grand Rapids, MI

Compensation

Salary: USD 17 per hour

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Hotel Jobs in Grand Rapids, MI

Front Desk Agent

Night Audit Hotel Agent

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