Grand Rapids, MI

Hotel Jobs in Grand Rapids, MI

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Laundry Attendant

Hotel Equities Group, LLC Grand Rapids, MI

Grand Rapids, MI

Today

$17 - $18/hr Full time Guest Services Hospitality Hotel Operations

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Job Description

Join Hotel Equities Group, LLC in Grand Rapids, MI as a Laundry Attendant onsite, helping keep guest spaces clean, comfortable, and ready for each day. This role supports smooth hotel operations through detail-focused cleaning, organized workspace habits, and responsive service standards.

You will also have the opportunity to support lodge cabin turnovers through our Lodgekeeper track, focused on laundering, organizing, and stocking textiles and supplies for prepared, welcoming guest stays.

What You’ll Do

Clean and maintain guest rooms, bathrooms, public areas, and assigned spaces according to hotel standards.
Make beds, change linens, replenish supplies, dust, vacuum, sweep, mop, and sanitize surfaces.
Inspect assigned areas for cleanliness, damage, and maintenance concerns, then report issues promptly.
Respond courteously to guest requests and special housekeeping needs.
Handle guest belongings and hotel property responsibly in line with company procedures.
Keep housekeeping carts, supplies, and work areas organized.
Follow proper chemical handling, sanitation, safety, and infection-control procedures.
Assist with deep cleaning and special projects as assigned.
Communicate room status and maintenance needs to appropriate hotel departments.
Support the team in meeting productivity, quality, and guest satisfaction standards.
Perform other duties as assigned.

Lodgekeeper Focus: Laundry and Cabin Readiness

Wash, dry, fold, press, and organize linens, towels, blankets, and other guest textiles.
Inspect linens for stains, damage, and wear while maintaining Postcard Cabins quality standards.
Perform minor mending or sewing repairs when needed.
Prepare linen bags, housekeeping kits, guest welcome materials, and cleaning supplies for daily cabin turnovers.
Stock housekeeping closets, supply rooms, and cleaning carts with linens, amenities, and cleaning products.
Maintain inventory of linens, guest supplies, detergents, and housekeeping equipment.
Clean and organize laundry facilities, storage areas, and housekeeping workspaces.
Monitor commercial laundry equipment and report maintenance or repair needs promptly.
Support housekeeping operations during peak occupancy by assisting with cabin turnovers and property readiness as needed.
Help ensure the lodge and back-of-house operations are clean, organized, and prepared to support exceptional outdoor guest experiences.
Promote a culture of teamwork, safety, and environmental stewardship while preserving the natural beauty of the property.

Requirements

Ability to follow written and verbal instructions and hotel cleanliness standards.
Strong attention to detail and time-management skills.
Ability to work independently and as part of a team.
Professional, courteous guest-service skills.
Flexible hours, including weekends and holidays, as needed.
Reliability, professionalism, and accountability.
Ability to stand and walk for extended periods.
Ability to bend, stoop, kneel, reach, push, and pull throughout the workday.
Ability to lift, carry, and maneuver housekeeping supplies and equipment; occasionally lift up to 25 pounds.
Work with cleaning chemicals and in varying temperatures as required.
Experience with PMS, housekeeping room-status systems, mobile or handheld hotel communication tools, and Microsoft Office Suite is preferred.
High school diploma or equivalent is preferred.
Safely operate commercial washers, dryers, folding equipment, and housekeeping tools.
Work in a laundry environment with exposure to heat, humidity, cleaning products, and detergents.
Occasionally work outdoors while transporting supplies or supporting property operations in varying weather conditions.

Technology & Systems

Property Management Systems (PMS)
Housekeeping room-status systems
Mobile or handheld hotel communication tools
Microsoft Office Suite

Pay and Location

Grand Rapids, MI (onsite)

USD $17.00 - $18.00 /Hr.

Benefits

Medical, Dental & Vision Insurance
Paid Vacation, Sick Time & Holidays
401(k) Retirement Plan
Employee Assistance Program
Career Growth Opportunities & Leadership Development Programs
Reduced Hotel Rates Throughout Our Portfolio
Employee Referral Program
Life Insurance
Flexible Spending Account (FSA)
Paid Parental Leave
Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)
Same-Day Pay Available
Paid Vacation & Holidays
Flexible Spending Account
Employee Discount Programs
Hotel & Travel Discounts
Salary-$

Job Purpose

The Housekeeping position is responsible for maintaining clean, comfortable, and welcoming guest rooms and public areas in accordance with hotel and brand standards. This position supports a positive guest experience through attention to detail, efficiency, cleanliness, and responsive service.

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1mo ago

Front Desk Agent

Radisson Hotel Grand Rapids Riverfront Grand Rapids, MI

Grand Rapids, MI

1mo ago Closed

$16+/hr Full time Customer Service Front Desk Front Desk Reservations

This position is no longer accepting applications (closed Sep 9, 2026).

Job Description

Earn from $16.00 per hour and be the welcoming presence guests remember during their stay. In this on-site role at Radisson Hotel Grand Rapids Riverfront in Grand Rapids, MI, you will represent the hotel at the front desk by coordinating guest services and helping deliver superior customer care from arrival through departure.

What you’ll do

Maintain an accurate view of vacancies, reservations, and room assignments.
Use working knowledge of the reservations department to handle same-day reservations and future bookings as needed, including awareness of cancellation procedures.
Know room locations, room types available, and room rates, then apply persuasive selling techniques to book rooms and promote other hotel services.
Register arriving guests, assign rooms, and keep room information current.
Coordinate room status updates with housekeeping by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinate guest room maintenance work with the engineering and maintenance division.
Stay informed on daily activities and meetings taking place in the hotel.
Report unusual occurrences or guest requests to the manager or assistant manager.
Manage and resolve guest complaints professionally and courteously.
Process guest check-outs and handle monetary transactions while following front desk procedures.
Maintain customers’ privacy and a high level of professional appearance and demeanor.
Perform other duties as assigned.

What you bring

High school diploma or equivalent.
Previous hotel-related experience preferred (choiceAdvantage 1 year preferred; hotel 1 year preferred).
Ability to communicate professionally with the public, hotel staff, and management.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures, and to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays.

Job details

Location: Grand Rapids, MI (onsite, in person)
Pay: From $16.00 per hour
Job types: Part-time, Full-time

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1mo ago

Night Audit Hotel Agent

Radisson Hotel Grand Rapids Riverfront Grand Rapids, MI

Grand Rapids, MI

1mo ago Closed

$17+/hr Full time Accounting Auditing Customer Service

This position is no longer accepting applications (closed Sep 9, 2026).

Job Description

The Night Audit Hotel Agent manages overnight front desk operations, completes daily auditing tasks, and supports consistent guest service throughout the shift at Radisson Hotel Grand Rapids Riverfront.

Key Responsibilities

Oversee nightly operations and perform required front desk agent tasks, including check-in and check-out.
Greet and welcome guests upon arrival; register guests into the computer by verifying reservation, address, and credit information.
Record, process, and analyze the day’s closing figures.
Complete required reports and ensure day credit transactions are in balance.
Handle guest needs including registration, checkout, cashiering, and wake-up calls, and provide wake-up call requests as needed.
Answer and route calls appropriately; transfer calls and take guest messages with accuracy.
Maintain responsibility for cash drawer contents and transactions during the shift, including cash transaction handling and drawer balancing.
Maintain accurate records, including cash flows, registration cards, reservation cards, and property walks.
Record pertinent guest information in the pass on the log and communicate with hotel staff on the status of guest rooms.
Promote the Loyalty Program and provide recognition and benefits to present members.
Handle confidential information, including guest records, with a high degree of integrity.
Adhere to Radisson and management standards, and ensure security protocols and departmental procedures are followed.
Promptly and effectively address guest requests and complaints.
Provide information related to hotel services, guest registration, and travel directions; maintain a working knowledge of the local and regional area.
Assist with sales and marketing efforts as directed by the General Manager.
Correctly maintain and balance Market inventory.
Ensure Front Office quality standards are complied with and policies and procedures are consistently applied.
Perform audit procedures as set forth by the Hotel on a daily basis.
Maintain all nightly reports, including morning reports to inform hotel management of overnight activities and incidents.
Follow emergency related procedures and protocols; use sound judgement and alert hotel management immediately to life/safety issues and emergency situations.
Support overnight operational needs as assigned, including:
- May assist in replenishing continental breakfast and keeping the breakfast area clean.
- Ensure common area/lobby cleanliness.
- Perform laundry functions as directed.
- Any other duties required to ensure smooth overnight operations.

Requirements

Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Ability to present and express ideas clearly and concisely, orally or in writing, to the appropriate audience.
Skill in using computers and related software applications.
Ability to meet the demands of the work schedule, including being at work and on time.
May occasionally require the ability to work outside of regularly scheduled hours; schedules may vary based on business need.

Minimum Qualifications

Minimum Experience: 1 year
Education: High school or equivalent (Preferred)

Technologies

Computers
Related software applications

Location and Schedule

Onsite: Grand Rapids, MI

Compensation

Salary: USD 17 per hour

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Hotel Jobs in Grand Rapids, MI

Laundry Attendant

Front Desk Agent

Night Audit Hotel Agent

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