Laundry Attendant

Join Hotel Equities Group, LLC in Grand Rapids, MI as a Laundry Attendant onsite, helping keep guest spaces clean, comfortable, and ready for each day. This role supports smooth hotel operations through detail-focused cleaning, organized workspace habits, and responsive service standards.

You will also have the opportunity to support lodge cabin turnovers through our Lodgekeeper track, focused on laundering, organizing, and stocking textiles and supplies for prepared, welcoming guest stays.

What You’ll Do

• Clean and maintain guest rooms, bathrooms, public areas, and assigned spaces according to hotel standards.
• Make beds, change linens, replenish supplies, dust, vacuum, sweep, mop, and sanitize surfaces.
• Inspect assigned areas for cleanliness, damage, and maintenance concerns, then report issues promptly.
• Respond courteously to guest requests and special housekeeping needs.
• Handle guest belongings and hotel property responsibly in line with company procedures.
• Keep housekeeping carts, supplies, and work areas organized.
• Follow proper chemical handling, sanitation, safety, and infection-control procedures.
• Assist with deep cleaning and special projects as assigned.
• Communicate room status and maintenance needs to appropriate hotel departments.
• Support the team in meeting productivity, quality, and guest satisfaction standards.
• Perform other duties as assigned.

Lodgekeeper Focus: Laundry and Cabin Readiness

• Wash, dry, fold, press, and organize linens, towels, blankets, and other guest textiles.
• Inspect linens for stains, damage, and wear while maintaining Postcard Cabins quality standards.
• Perform minor mending or sewing repairs when needed.
• Prepare linen bags, housekeeping kits, guest welcome materials, and cleaning supplies for daily cabin turnovers.
• Stock housekeeping closets, supply rooms, and cleaning carts with linens, amenities, and cleaning products.
• Maintain inventory of linens, guest supplies, detergents, and housekeeping equipment.
• Clean and organize laundry facilities, storage areas, and housekeeping workspaces.
• Monitor commercial laundry equipment and report maintenance or repair needs promptly.
• Support housekeeping operations during peak occupancy by assisting with cabin turnovers and property readiness as needed.
• Help ensure the lodge and back-of-house operations are clean, organized, and prepared to support exceptional outdoor guest experiences.
• Promote a culture of teamwork, safety, and environmental stewardship while preserving the natural beauty of the property.

Requirements

• Ability to follow written and verbal instructions and hotel cleanliness standards.
• Strong attention to detail and time-management skills.
• Ability to work independently and as part of a team.
• Professional, courteous guest-service skills.
• Flexible hours, including weekends and holidays, as needed.
• Reliability, professionalism, and accountability.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, reach, push, and pull throughout the workday.
• Ability to lift, carry, and maneuver housekeeping supplies and equipment; occasionally lift up to 25 pounds.
• Work with cleaning chemicals and in varying temperatures as required.
• Experience with PMS, housekeeping room-status systems, mobile or handheld hotel communication tools, and Microsoft Office Suite is preferred.
• High school diploma or equivalent is preferred.
• Safely operate commercial washers, dryers, folding equipment, and housekeeping tools.
• Work in a laundry environment with exposure to heat, humidity, cleaning products, and detergents.
• Occasionally work outdoors while transporting supplies or supporting property operations in varying weather conditions.

Technology & Systems

• Property Management Systems (PMS)
• Housekeeping room-status systems
• Mobile or handheld hotel communication tools
• Microsoft Office Suite

Pay and Location

Grand Rapids, MI (onsite)

USD $17.00 - $18.00 /Hr.

Benefits

• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Parental Leave
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)
• Same-Day Pay Available
• Paid Vacation & Holidays
• Flexible Spending Account
• Employee Discount Programs
• Hotel & Travel Discounts
• Salary-$

Job Purpose

The Housekeeping position is responsible for maintaining clean, comfortable, and welcoming guest rooms and public areas in accordance with hotel and brand standards. This position supports a positive guest experience through attention to detail, efficiency, cleanliness, and responsive service.