Laundry Attendant

The House Laundry Attendant is an on-site role in San Juan, PR responsible for processing soiled hotel linens and maintaining a clean, organized laundry environment to support guest satisfaction.

Key Responsibilities

• Maintain a consistently attentive, friendly, helpful, and courteous approach with guests, managers, and fellow employees.
• Demonstrate understanding of washing machine and dryer operations.
• Load and unload laundry in accordance with established standards.
• Wash and dry all dirty linens, towels, rags, and related items.
• Sort hotel linens by type, color, size, and other relevant criteria.
• Pre-treat stained items prior to washing.
• Clean the dryer filter daily and maintain all equipment as trained.
• Operate the iron according to standard procedures, ensuring it is shut off at the end of the day.
• Sweep and mop laundry floors and store all linens off the floor.
• Fold towels and linens.
• Remove and sort dirty linens and towels from laundry carts.
• Keep laundry carts clean and free of debris.
• Maintain a clean work area throughout the shift.
• Sort clean laundry by type and stage items on load carts.
• Support overall guest satisfaction through consistent laundry handling and service.

Required Qualifications

• Ability to work flexible and long hours as needed.
• Medium work requirements, including exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling (scheduling varies based on hotel needs).
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to promote safe and efficient hotel operations.

Employee Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays and paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Up to 20 days of paid vacation per year based on classification and length of service
• Paid time off accrual details vary by location (including paid sick time and paid sick leave accrual rules)

Posting Information

This job opening was posted on October 30, 2026 and will remain open for at least 65 days.

Location-Specific Paid Time Off (Applicable Laws)

• Washington: 8 paid holidays per year; up to 20 days of paid vacation per year; Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours carried over from one anniversary year to the next.
• Colorado: 8 paid holidays per year, including 64 hours of designated holiday time per calendar year for employees working in the City of Denver; up to 20 days of paid vacation per year; 6 days or 48 hours of Paid Sick Leave per year accrued at 1 hour for every 30 hours worked.
• California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service (with caps and additional rules depending on city); Paid Sick Time accrues at 1 hour for every 30 hours worked with carryover rules, including City of Los Angeles-specific provisions.